Cisco Smart Net Total Care - Extended Service - 3 Year - Service port Partial Poe+, Netw

The Cisco Smart Net Total Care Extended Service offers a robust, predictable path to maximize the uptime and performance of your network infrastructure. This three-year service contract blends proactive support, rapid issue resolution, and on-hand access to Cisco’s global support ecosystem. Specifically designed for environments with service ports and Partial PoE+ devices, this plan delivers comprehensive coverage that spans hardware, software, and expert guidance, all under a single, easy-to-manage agreement. With 8x5 technical assistance, Next Business Day exchange, and parts replacement, your critical network components stay online, enabling your business to operate without interruption while controlling total cost of ownership.

• What’s included and covered: This Extended Service provides essential hardware and software support, access to Cisco’s technical resources, preventive guidance, and ongoing updates to ensure your devices run with peak efficiency. Parts replacement and exchange options help minimize downtime, while service-port and Partial PoE+ configurations are recognized in the coverage, enabling streamlined management for mixed PoE+ environments.
• Fast, reliable support: Enjoy 8x5 access to Cisco Technical Assistance Center (TAC) experts, with prioritized response to critical network issues. The combination of remote diagnostics, access to Cisco’s knowledge base, and direct engineering assistance accelerates problem resolution and reduces mean time to repair (MTTR).
• Next Business Day exchange: When a covered component fails, Cisco ships a replacement the next business day, helping your network regain operation quickly and minimizing the impact on your users and workloads. This rapid part replacement is a cornerstone of reducing downtime and keeping service levels on track.
• Predictable budgeting and TCO control: A single Extended Service contract delivers predictable annual costs, simplifying procurement and financial planning. By covering both hardware and software support, organizations can avoid surprise maintenance expenses and maintain a stable operating budget for essential networking equipment.
• Ideal for PoE+ and service-port networks: Partial PoE+ support and service-port compatibility are explicitly accounted for, ensuring that your network devices that rely on PoE+ power delivery and service ports remain fully covered. This alignment reduces administrative overhead and ensures coverage matches your architecture.

Technical Details of Cisco Smart Net Total Care - Extended Service - 3 Year - Service port Partial Poe+, Netw

• Coverage duration: 3 years from purchase/activation date, providing multi-year protection and support continuity.
• Response and coverage model: 8x5 technical assistance with remote support capabilities to diagnose and resolve issues efficiently.
• Delivery model: Next Business Day Exchange for eligible failed parts, helping to minimize downtime and restore network services quickly.
• Inclusions: Hardware parts replacement, software updates and upgrades where applicable, access to Cisco TAC, and online self-help resources.
• Platform and scope: Supports networks utilizing service ports and Partial PoE+ devices within the covered environment; designed to align with typical enterprise campus and data-center deployments.
• Activation and eligibility: Requires activation and registration within Cisco Smart Net Total Care; coverage is tied to eligible devices and registered inventory.
• Portability and assignment: Coverage can be assigned to eligible devices within the organization’s inventory; transferability is subject to Cisco policy and contract terms.

how to install Cisco Smart Net Total Care - Extended Service - 3 Year - Service port Partial Poe+, Netw

Because this offering is a service contract rather than a physical install, there is no hardware installation required. Activation and enrollment steps ensure you gain immediate access to Cisco’s support ecosystem and service benefits:

• Confirm eligibility and obtain the UPC/SKU for the covered devices to trigger activation in the Cisco Smart Net Total Care portal.
• Register each covered device in the portal, capturing serial numbers, device models, and the service-port or PoE+ configuration details that affect coverage.
• Link the devices to the Extended Service contract, specifying contact information for on-site and remote support, escalation preferences, and asset ownership details.
• Verify network configurations and ensure the inventory aligns with the Service Level Agreement (SLA) terms, including 8x5 coverage hours and Next Business Day exchange eligibility.
• Test connectivity to Cisco TAC resources and confirm access to the troubleshooting portal, firmware/software update channels, and knowledge resources.
• Communicate any changes in device status, replacement parts, or warranty claims to Cisco support through the portal to maintain uninterrupted coverage.

Frequently asked questions

• Q: What benefits does Cisco Smart Net Total Care Extended Service provide over standard warranty?
  A: It extends coverage to hardware and software beyond the initial warranty period, includes 8x5 TAC access, Next Business Day exchanges for eligible parts, proactive monitoring assistance, software updates, and a predictable, consolidated support contract that improves uptime and reduces total cost of ownership.
• Q: Does this plan cover PoE+ and service-port devices?
  A: Yes. The Extended Service is designed to support environments with Partial PoE+ devices and service ports, ensuring those components receive appropriate coverage under the contract terms.
• Q: How does Next Business Day exchange work?
  A: If a covered component fails, Cisco will ship a replacement part the next business day. You typically install the replacement to restore service quickly, with guidelines provided by Cisco to minimize downtime.
• Q: How do I activate the service?
  A: Activation requires registering eligible devices in the Cisco Smart Net Total Care portal and linking them to the Extended Service contract using the UPC/SKU information. The portal then manages coverage, support requests, and renewal reminders.
• Q: Is this contract transferable if my network hardware changes?
  A: Coverage can generally be transferred or reassigned within the organization subject to Cisco policies and contract terms. It’s best to update Cisco when inventory changes occur to ensure continuous protection.
• Q: How does this affect total cost of ownership?
  A: By providing a fixed, predictable annual cost and reducing downtime through fast exchanges and proactive support, the Extended Service helps stabilize operating budgets and lowers the risk of unexpected maintenance expenses.