Cisco Smart Net Total Care - Extended Service - 3 Year - Service Ucs 9508 Chassis Configured

CiscoSKU: 7324986

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Sale price$1,560.36

Description

Unlock enterprise-grade protection for your UCS 9508 chassis with Cisco Smart Net Total Care Extended Service. This 3-year program delivers 24x7x4 technical support, rapid parts replacement, and ongoing access to Cisco’s knowledge base, software updates, and TAC expertise. Designed for mission-critical data centers, this service helps minimize downtime, maximize uptime, and keep your virtualization and cloud-ready infrastructure running smoothly. With configurable coverage tailored to your UCS 9508 chassis, you gain proactive insight into your network’s health and a trusted partner to resolve issues quickly, so your operations stay resilient and productive.

Whether you're deploying dense compute, high-availability fabrics, or scalable storage networking, Smart Net Total Care Extended Service provides a single, comprehensive contract that covers hardware, software, and support across Cisco solutions. This simplifies asset management, accelerates issue resolution, and ensures you stay current with the latest software releases and security updates. By enabling direct access to Cisco’s Technical Assistance Center (TAC), advanced replacement options, and a unified service portal, your IT team can focus on strategic initiatives rather than reactive maintenance.

  • Unmatched 24x7x4 support with fast response — Around-the-clock access to Cisco TAC, with guaranteed response times that align to business priorities, enabling rapid problem diagnosis, escalation, and guidance regardless of time zone or workload. This means critical outages get attention when you need it most, keeping your UCS 9508 chassis and attached resources online.
  • Proactive coverage and software lifecycle support — Beyond hardware repair, the Extended Service includes ongoing software updates, bug fixes, and access to Cisco’s latest features and security patches. You can plan upgrades with confidence, knowing your infrastructure remains aligned with Cisco’s recommended best practices and interoperability guidelines for UCS environments.
  • Reliable parts replacement and exchange options — Parts service characteristics designed to maximize uptime, including guaranteed repair parts availability and a streamlined exchange process. With advanced replacement capabilities, you can minimize unplanned downtime by receiving replacement components quickly and returning defective parts in a controlled, efficient workflow.
  • Optimized coverage for UCS 9508 chassis configurations — Tailored to your specific chassis setup, including the core compute fabric and associated components. This coverage is designed to protect your configured UCS 9508 chassis, delivering compatibility assurance, smoother support handoffs, and faster issue resolution when complex configurations are involved.
  • Streamlined procurement and lifecycle management — A single, scalable contract that covers hardware, software, and support across Cisco solutions. This simplifies renewals, reduces administrative overhead, and provides predictable budgeting for long-term data-center resilience as your deployment grows or evolves.

Technical Details of Cisco Smart Net Total Care - Extended Service - 3 Year - Service UCS 9508 Chassis Configured

Technical details are drawn from the specifications section of the product listing on Synnex EC, using the appropriate UPC or SKU as reference. The Cisco Smart Net Total Care Extended Service for a configured UCS 9508 chassis provides comprehensive protection for your high-end data-center hardware, software, and support ecosystem. Expect coverage that includes hardware components deployed within the UCS 9508 chassis configuration, access to Cisco TAC for incident management, and entitlement to software updates and knowledge resources that empower your team to diagnose and resolve issues efficiently.

Key coverage highlights typically associated with this service include:

  • Hardware coverage for eligible UCS 9508 chassis components and associated module families as defined by Cisco’s service terms.
  • Software updates and upgrades to supported Cisco software on devices within the covered configuration, ensuring compatibility and security hardening.
  • Access to Cisco’s Technical Assistance Center (TAC) for technical guidance, troubleshooting, and escalation to engineering as needed.
  • Parts replacement and advanced exchange processes to minimize downtime during failures or degraded conditions.
  • Online portal access for reporting, case management, asset tracking, and renewal management, providing visibility across the service lifecycle.

How to Install Cisco Smart Net Total Care - Extended Service - 3 Year - Service UCS 9508 Chassis Configured

Activating and leveraging the Extended Service for your UCS 9508 configuration involves a straightforward sequence that ensures your assets are properly covered and monitored from day one. Follow these steps to install and manage your service entitlement effectively:

  • Confirm eligibility and activate the contract — Verify your Cisco account and reseller information, then activate the Smart Net Total Care Extended Service contract in the Cisco portal or through your authorized Cisco partner. Ensure the contract term matches the intended 3-year period and aligns with your UCS 9508 chassis configuration.
  • Gather asset identifiers — Compile the UCS 9508 chassis serial number, model details, and any related component SKUs or UPCs that will be linked to the service. Accurately mapping assets ensures precise entitlement, faster case routing, and correct coverage for the configured hardware.
  • Associate coverage with the hardware — In the Cisco Smart Net portal, attach the Extended Service to the UCS 9508 chassis configuration and any connected components that require coverage. This creates a unified view of your service profile and simplifies renewals or add-ons in the future.
  • Set up TAC contacts and escalation paths — Designate primary and secondary points of contact for TAC cases, and define escalation procedures for critical incidents. Providing clear contact details improves response times and ensures issues are routed to the appropriate teams quickly.
  • Enable monitoring and ongoing care — Use the Cisco portal to enable proactive health checks, software update notifications, and maintenance windows. Establish routine review cycles to track coverage status, upcoming renewals, and any required hardware replacements as your UCS 9508 chassis scales.

Frequently asked questions

What is Cisco Smart Net Total Care Extended Service? This is a comprehensive, multi-year service program that extends hardware and software support beyond standard warranties. For UCS environments, it provides 24x7 technical assistance, rapid parts replacement (including advanced exchange options), software updates, and access to Cisco’s knowledge base and TAC. It is designed to help ensure higher availability, faster issue resolution, and simplified lifecycle management for critical data-center infrastructure.

What does 24x7x4 mean in this service? The 24x7x4 designation indicates around-the-clock support (24 hours a day, 7 days a week) with a four-hour response time commitment for priority issues. This means that when you open a support case with Cisco TAC, you can expect timely guidance and actions to restore service, or rapid parts replacement to minimize downtime, regardless of when problems occur.

Which hardware is covered for the UCS 9508 chassis configuration? Coverage includes eligible Cisco hardware components installed within the configured UCS 9508 chassis setup, as defined by the service terms and the associated UPC/SKU in the Synnex EC specifications. Always verify the exact covered components during contract activation to ensure alignment with your deployment.

How do I activate or renew the Smart Net Total Care Extended Service? Activation typically occurs through your Cisco account manager or authorized reseller. You’ll provide the asset details (serial numbers, SKUs, UPCs) and bind the contract to the UCS 9508 chassis configuration. Renewal is managed within the same portal, with notifications and options for expanding coverage if your environment changes.

What is the process for parts replacement or exchange? If a covered component fails or is degraded, Cisco offers parts replacement or, in some cases, advanced exchange to minimize downtime. The exact terms depend on contract specifics and the nature of the component. You’ll engage through the TAC to initiate a repair or exchange, and Cisco will coordinate logistics and delivery to restore service as quickly as possible.

Can I upgrade or change my coverage during the contract term? Yes. The service can typically be amended to accommodate hardware changes, expansions, or shifts in your UCS environment. Contact your Cisco representative or partner to update the asset list, adjust coverage levels, or expand to additional devices as your data center evolves.

Is software support included, and how often are updates delivered? Software support is included as part of the Extended Service, providing access to Cisco software updates, patches, and new releases that are compatible with your UCS 9508 configuration. Updates are rolled out by Cisco and delivered through the Cisco software download channels, with guidance on which versions are recommended for your environment.

What makes Smart Net Total Care particular beneficial for UCS 9508 deployments? For dense UCS configurations, consistent performance hinges on timely support, proven hardware replacement, and software that remains current with security and performance enhancements. Smart Net Total Care consolidates these needs into a single contract, minimizes downtime through rapid escalation and replacements, and provides visibility and control over the entire lifecycle of the UCS 9508 chassis configuration.


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