Cisco Smart Net Total Care - Extended Service

Protect your Cisco investment with Cisco Smart Net Total Care Extended Service. This comprehensive service delivers round‑the‑clock support, rapid on‑site response, and robust parts and labor coverage to keep your network running smoothly. By combining physical hardware protection with electronic service benefits, it helps you maximize uptime, reduce maintenance headaches, and extend the life of your infrastructure. Whether you’re safeguarding a single campus or a multi‑site deployment, this extended service makes it easier to plan budgets, manage risk, and stay ahead of evolving network demands.

• 24x7x4 hour on-site coverage: Access around‑the‑clock technical assistance with guaranteed four‑hour on-site response. This level of coverage helps minimize downtime by ensuring qualified technicians are at your location quickly when issues arise, so your critical network services stay online.
• On-site service location: Service is delivered at your facility, reducing the need to ship devices off-site and enabling rapid diagnostics, faster part installation, and direct hands‑on remediation by certified professionals in your environment.
• Exchange and rapid hardware replacement: If a device fails or cannot be repaired in the field, Cisco’s exchange service provides replacement hardware within the coverage window, helping you maintain continuity and avoid extended outages.
• Parts and Labor included: All necessary replacement parts and labor are covered under the contract, delivering predictable, transparent costs and eliminating surprise repair bills while keeping your budget in check.
• Electronic protection and reliability enhancements: Beyond hardware support, the plan offers electronic protection including access to software updates, proactive monitoring, and expert guidance intended to increase device reliability and protect your network investment over time.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Service type: Extended service contract designed for Cisco devices, delivering comprehensive post‑sale support.
• Coverage window: 24x7 access with a guaranteed four‑hour on-site response to eligible incidents.
• On-site support: On-site service location to diagnose and repair issues within your premises, minimizing downtime and disruption.
• Hardware replacement: Exchange service for rapid hardware replacement when repair is not feasible in the field.
• Parts & Labor: Comprehensive coverage that includes replacement parts and technician labor at no extra cost beyond the contract terms.
• Electronic protection: Access to software updates, firmware upgrades, and TAC support to help maintain optimal device performance and security.
• Asset protection: Aimed at protecting your network investment by prolonging device life, improving reliability, and simplifying maintenance planning.

How to install Cisco Smart Net Total Care - Extended Service

“Installing” this extended service means enrolling devices into the coverage program and activating the contract so Cisco can deliver the promised support. Follow these steps to get started:

• Step 1: Gather device identifiers such as serial numbers, model numbers, and, if available, SKU or UPC references for the devices you want to cover.
• Step 2: Choose the appropriate Smart Net Total Care Extended Service package that aligns with your network size, devices, and uptime requirements. Confirm the service duration and coverage scope with your Cisco partner or authorized reseller.
• Step 3: Register the devices in the Cisco service portal or through your designated Cisco channel partner. Ensure accurate mapping of each device to the service contract to enable timely eligibility checks and on-site dispatch when needed.
• Step 4: Provide billing and contact details for contract activation, including primary site address(es) and escalation contacts so Cisco can coordinate on-site visits and remote assistance without delay.
• Step 5: Schedule onboarding with your Cisco account manager or technical concierge. You may receive confirmation emails, a service level agreement (SLA) outline, and access to the Cisco Technical Assistance Center (TAC) resources for ongoing support.

Frequently asked questions

• What is Cisco Smart Net Total Care - Extended Service? It is an extended service contract that provides 24x7 technical support, on-site response within four hours, replacement of hardware through an exchange program, and coverage for parts and labor, designed to protect and extend the life of Cisco devices and infrastructure.
• What devices are eligible? Eligible Cisco devices covered under the contract typically include routers, switches, wireless access points, and other supported hardware issued by Cisco, as specified in the contract terms with your Cisco partner. Confirm eligibility during enrollment.
• What does on-site support entail? A certified technician arrives at your location to diagnose, repair, or exchange hardware, perform necessary configuration guidance, and restore services with minimal downtime.
• Do I need to provide any information to activate the service? Yes—serial numbers or model details, SKUs or UPCs if available, site addresses, and authorized contact information are typically required to enroll devices and trigger coverage in Cisco’s service portal.
• Is software updates access included? Yes—electronic protection includes access to software updates and firmware improvements where applicable, helping you keep devices secure and performing at optimal levels.
• How is pricing determined? Pricing is based on factors such as device count, model coverage, service tier, contract duration, and geographic coverage. Work with your Cisco partner to obtain an accurate quote tailored to your environment.