Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is a comprehensive support solution tailored for businesses relying on Cisco technology. This extended service guarantees the reliability and performance of your Cisco equipment, providing essential support any time of the day or night. With unmatched features such as 24/7 technical assistance, rapid on-site service, and parts replacement, this service is designed to give you confidence in your operational results, whether you are a business or a service provider.

• Comprehensive 24/7 Support: Access expert technical support at any time ensures that your systems remain operational and any issues are swiftly resolved.
• Rapid On-site Service: Experience guaranteed 2-hour response times for parts and labor, minimizing downtime and enabling seamless operations.
• Parts Replacement Service: Dependable efficiency with prompt parts replacement keeps your business running without interruptions, maintaining productivity levels.
• Improved Productivity: Efficient handling of maintenance and urgent repairs allows your team to focus on their core tasks, enhancing overall operational productivity.
• Hassle-Free Maintenance: Enjoy valuable support at your doorstep, eliminating travel or logistical concerns for a smoother maintenance process.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Service Type: Extended Service
• Service Availability: 24 x 7 x 2 Hour On-site Service
• Features: Maintenance, Parts, and Labor

How to Install

To install the Cisco Smart Net Total Care - Extended Service, follow these simple steps:

1. Contact Cisco's customer service or your authorized Cisco partner to enroll in the Smart Net Total Care program.
2. Provide your device details and necessary information to establish your service agreement.
3. Upon confirmation, ensure that your Cisco devices are eligible for the service.
4. Keep your contact information updated to receive timely service notifications and support.
5. Utilize the Cisco support portal for real-time updates and to manage service requests easily.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care - Extended Service? This service includes 24/7 technical support, on-site service with a 2-hour response time, and parts and labor for maintenance and repairs.
• How quickly can I expect a response? With the extended service, you can expect a response time of 2 hours for parts and labor, ensuring minimal disruption to your operations.
• Can I use this service for multiple Cisco devices? Yes, the service can be applied to multiple Cisco devices, but please confirm with your Cisco partner for specific eligibility and coverage options.
• How do I file a service request? You can file a service request through the Cisco support portal, where you can also track the status of your requests.
• Is there a contract required for the service? Yes, enrollment in the Cisco Smart Net Total Care program generally requires a service agreement.