Cisco Smart Net Total Care - Extended Service - Service 100g Spare(no Psu)

Experience enterprise-grade protection for your critical Cisco infrastructure with Cisco Smart Net Total Care (SNTC) Extended Service for 100G spare components, delivered without power supply units (no PSU). This offering is designed for networks that can’t tolerate downtime, providing round‑the‑clock technical support, rapid hardware replacement, and timely OS software updates to keep your routers, switches, and related 100G optics operating at peak performance. By combining Cisco’s renowned global support with a flexible, contract-based coverage model, SNTC Extended Service gives you predictable budgeting, faster problem resolution, and the confidence that your network has a direct line to Cisco engineers when it’s most needed. If your environment relies on high‑speed data transport, metro and data center links, or service-provider edge devices, this service is engineered to align with your uptime objectives while simplifying maintenance and governance.

• World‑class technical support with 24/7 access to Cisco engineers, fast case creation, and efficient escalation paths. This ensures rapid diagnosis, clear guidance, and minimized MTTR, so your critical links stay up and secure. With SNTC Extended Service, you’re not just buying support—you’re adding a dedicated professional partner to your network operations.
• Hardware replacement and parts service that reduces downtime during component failure. Expect next‑business‑day hardware replacement options, vetted spare parts, and streamlined logistics designed for 100G components. The service prioritizes field readiness, helping you restore connectivity quickly and avoid costly outages.
• OS software updates and security patches included. Enjoy access to Cisco’s latest operating system updates, firmware releases, and security advisories for supported devices. Regular, validated updates help protect your network from emerging threats while ensuring compatibility with your existing hardware and network policies.
• 100G spare coverage (no PSU) tailored for high‑capacity networks. This includes spare hardware elements appropriate for 100G deployments—such as line cards, controllers, and optics—so you can field‑replace fast and keep your high‑throughput links performing at or near original specifications. Note that power supplies remain outside this package, allowing you to manage PSU investments separately.
• Flexible terms and global peace of mind. SNTC Extended Service is designed to scale with your growth, offering contract lengths, coverage levels, and regional assistance to fit multi‑site environments. With predictable pricing, centralized administration, and a single point of contact for hardware, software, and support questions, you can plan budgets confidently and focus on delivering value to your business.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service 100g Spare (no Psu)

• Service type: Extended Service under Cisco Smart Net Total Care, providing round‑the‑clock technical support, hardware replacement, and OS software updates for eligible Cisco devices in the 100G domain.
• Coverage scope: Hardware replacement and parts service for 100G spare components; excludes power supply units (PSU) per the product naming. Suitable for high‑capacity networks where rapid field repair is critical.
• Software updates: Access to Cisco OS software updates and security patches for supported devices as part of the contract terms.
• Support accessibility: 24/7 phone support with access to Cisco engineers, plus online case management and portal resources for tracking, reporting, and asset management.
• Response and fulfillment: Preferred response times and Next‑Business‑Day (NBD) hardware replacement options are typical features, with actual SLAs defined by the specific contract and region.

how to install Cisco Smart Net Total Care Extended Service

• Review your inventory and confirm eligibility. Gather the UPC/SKU details for the 100G spare components you want covered, and verify that the devices are supported under SNTC Extended Service terms for your region and contract type.
• Engage through your Cisco account representative or authorized partner. Initiate the service activation by providing device serial numbers, site locations, and contact details for the primary service administrator.
• Link devices to the service contract in the Cisco service portal. Ensure each eligible device is associated with the SNTC Extended Service to enable 24/7 support, OS updates, and hardware replacement benefits.
• Configure escalation and support channels. Define the preferred points of contact, escalation paths, and notification preferences to ensure rapid assistance when incidents occur.
• Maintain spare readiness and governance. Keep an organized inventory of 100G spare components (excluding PSUs), label assets clearly, and align procurement with service terms to shorten repair timelines and avoid missing replacements when needed.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care Extended Service for a 100G spare (no PSU)? A: It is a contractual service that provides continuous technical support, hardware replacement for eligible 100G spare components, and OS software updates. The “no PSU” designation means power supplies are not included and must be procured separately. The aim is to minimize downtime and protect investment in high‑capacity networking gear.
• Q: What exactly is included in the hardware replacement and parts service? A: Replacement of eligible spare components used in 100G deployments, with vendor‑verified parts and expedited shipment options. The exact scope depends on the contract, but typically includes field replaceable units (FRUs) that are supported for replacement under SNTC Extended Service.
• Q: Are OS updates and security patches automatic with this service? A: Yes. The service provides access to Cisco OS software updates and patches for supported devices, subject to terms of the agreement and device eligibility. Updates are designed to maintain compatibility and security across your 100G infrastructure.
• Q: Does the service cover PSUs or only the 100G spare components? A: The service as described covers 100G spare components with no PSU included. PSUs should be addressed separately through procurement or another service line as dictated by your network design and budget.
• Q: How long does coverage last and can I renew or upgrade? A: Coverage terms vary by contract and region. Most customers choose multi‑year agreements with renewal options. You can typically upgrade coverage levels, add sites, or adjust service windows through your Cisco account representative or partner, ensuring the plan continues to align with network growth and changing requirements.