Cisco Smart Net Total Care - Extended Service for 1150 Ngfw Appliance, 1U

Protect your Cisco 1150 Next-Generation Firewall (NGFW) deployment with Cisco Smart Net Total Care Extended Service. This service extension delivers dependable, enterprise-grade support designed to maximize uptime, minimize disruption, and extend the life of your security investment. With 8x5 support and Next Business Day (NBD) parts exchange, you gain rapid problem resolution, access to Cisco’s world-class TAC resources, and a streamlined path to software updates and maintenance. The inclusion of Parts Replacement ensures that critical components are replaced swiftly, so your firewall remains protected against hardware failures and performance issues. This Extended Service is tailored for the 1150 NGFW Appliance in a compact 1U form factor, providing coverage that aligns with the needs of security-forward networks and high-demand environments.

• Comprehensive coverage spanning hardware, software maintenance, and access to Cisco Technical Assistance Center (TAC) resources under a single Extended Service contract.
• 8x5 support with Next Business Day exchanges ensures timely response and rapid shipping of replacement parts to minimize downtime during critical security operations.
• Parts replacement and proactive problem resolution help you avoid extended outages by quickly replacing faulty components and addressing contributing issues before they escalate.
• Simplified asset management consolidates coverage, entitlements, and service history for your Cisco devices, simplifying renewals, audits, and compliance reporting.
• Optimized for the Cisco 1150 NGFW Appliance, 1U with model-specific coverage, ensuring that the service terms align with your firewall’s hardware and software ecosystem.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service 1150 Ngfw Appliance, 1U

Technical specifications are not provided in the input data. For precise model-level data, retrieve the specifications from the supplier catalog (Synnex EC) using the device UPC or SKU as reference. The exact coverage terms, service levels, response times, and included entitlements can vary by region and contract. To obtain definitive specification sheets and service scope applicable to your deployment, consult your Cisco account representative or authorized reseller and reference the specific contract terms associated with the 1150 NGFW Appliance in your environment.

How to install Cisco Smart Net Total Care - Extended Service - Service 1150 Ngfw Appliance, 1U

Because this offering is a service contract rather than hardware, there is no physical installation required. To activate and start benefiting from the Extended Service, follow these steps:

• Contact your Cisco-qualified reseller or Cisco account team to initiate the Smart Net Total Care Extended Service contract for your 1150 NGFW Appliance.
• Provide the device serial number, current warranty/maintenance status, and organization details to ensure correct coverage alignment.
• Confirm the service level and response expectations (the standard coverage includes 8x5 support with Next Business Day exchanges).
• Access and configure your Cisco Smart Net Total Care portal account to manage coverage, view entitlements, and track incidents.
• Verify enrollment of the device under the contract, confirm escalation contacts and site information to ensure swift routing of support requests.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service? It is a maintenance and support program from Cisco that combines hardware and software maintenance, access to Cisco TAC, software updates, and proactive support for covered devices, with defined service levels and Next Business Day parts exchange.
• What does 8x5 x Next Business Day mean? Coverage is provided during regular business hours with guaranteed exchange of failed hardware parts on the next business day to minimize downtime.
• Which devices are covered? Coverage is configured for the 1150 NGFW Appliance within the Smart Net Total Care Extended Service contract, with specifics determined by the device serials, models, and firmware under your agreement.
• How do I renew or extend coverage? Renewals are processed through your reseller or Cisco account team prior to expiration, with terms updated to reflect any changes in devices or security estate.
• How do I access service and track incidents? Use the Cisco Smart Net Total Care portal to log, monitor, and manage incidents, view entitlements, and download software updates and documentation.