Description
Safeguard your Cisco investment with Cisco Smart Net Total Care Extended Service — an enterprise-grade support plan that blends rapid hardware replacement with proactive software updates and expert technical assistance. This all-in-one service is designed to minimize downtime, maximize network reliability, and simplify IT management by covering both physical components and electronic support under a single, predictable contract. Ideal for data centers, campus networks, and distributed branch offices, it delivers the peace of mind you need to keep critical Cisco devices — including those relying on SSD SATA storage — running smoothly, so your teams can focus on strategic initiatives rather than firefighting. With an 8x5 coverage window and Next Business Day hardware replacement, you gain a fast, reliable path to issue resolution and ongoing system optimization that supports core business operations.
- 8 x 5 coverage with Next Business Day hardware replacement: The service guarantees hardware replacement by the next business day after fault confirmation, ensuring rapid restoration of critical network devices. Coverage operates during standard business hours (Monday to Friday), enabling your IT staff to plan around maintenance windows while still benefiting from fast parts delivery and proven Cisco support. With genuine Cisco parts and streamlined escalation, you minimize downtime and maintain service levels for essential applications and services across your organization.
- Comprehensive hardware and software coverage: Beyond parts, the Extended Service includes access to Cisco’s technical assistance and ongoing software updates, patches, and firmware upgrades. This holistic approach reduces the need to manage separate support agreements and simplifies vendor coordination. Your network gains a stable foundation with coordinated hardware reliability and software performance, helping you stay protected against evolving threats and compatibility issues as new features roll out.
- Physical and electronic service coverage: The plan combines on-site or remote parts service with electronic support, delivering both tangible replacements and expert remote guidance. Whether you need a replacement component delivered to your site or remote assistance for configuration and optimization, you’ll enjoy a seamless, unified service experience. This dual coverage minimizes gaps in support and accelerates time-to-resolution, so your network remains resilient under varied workloads.
- Ease of operation and streamlined service management: Activation and ongoing management are designed for IT teams, with a straightforward process to activate the service, request replacements, and access Cisco's knowledge base and support resources. The contract terms are crafted for simplicity and predictability, reducing administrative overhead and ensuring you have clear escalation paths should issues arise. This user-friendly approach helps your staff stay focused on day-to-day operations rather than grappling with complex support logistics.
- Increased reliability and downtime reduction: By combining rapid hardware replacement, timely software updates, and ready access to Cisco experts, the Extended Service lowers the risk of unplanned outages and expensive repairs. The result is enhanced uptime for critical workloads, improved service levels for business applications, and better alignment with internal SLAs and customer expectations. This reliability is especially valuable for environments with stringent performance requirements where every minute of downtime matters.
Technical Details of Cisco Smart Net Total Care - Extended Service
- Service Type: Extended Service
- Service Sub Type: Physical
- Response Time: Next Business Day
- Coverage Hours: 8 x 5 (Monday to Friday)
- Service Characteristics: Parts service for efficiency and usability
How to Install Cisco Smart Net Total Care - Extended Service
- Purchase your Cisco Smart Net Total Care - Extended Service online or through an authorized Cisco partner.
- Upon receipt of your service agreement, log in to your Cisco account.
- Navigate to the service activation section and enter your service contract number.
- Follow the on-screen instructions to complete the activation process.
- Once activated, retain a copy of your contract for future reference and service requests.
Frequently asked questions
What does the Cisco Smart Net Total Care - Extended Service cover? This service covers a wide range of support options including next business day hardware replacement, access to Cisco's technical assistance, and software updates.
How do I request a replacement? You can request a replacement by calling Cisco's customer support or through your Cisco account online portal, ensuring a swift response to your needs.
Is there a limit to the number of service requests I can make? No, there is no limit to the number of service requests that can be made as part of your Cisco Smart Net Total Care service agreement. Your needs will be addressed promptly.
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