Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is the ultimate support solution tailored for organizations seeking unparalleled reliability and efficiency in their network systems. This service package is specifically designed for businesses that require continuous access to their Cisco infrastructure, ensuring that you receive the best service management without any interruptions. With 24/7 support and a guaranteed rapid response time for parts replacement, Cisco Smart Net Total Care allows you to maintain focus on your core business activities while knowing your systems are fully operational and supported.

• 24/7 Support: Benefit from round-the-clock access to expert support. Regardless of the time or day, immediate assistance is just a call, chat, or email away.
• 2-Hour Parts Replacement: Experience minimal downtime with a guaranteed response time for parts replacement, ensuring quick and efficient resolution of hardware failures.
• Predictable Total Cost of Ownership: Enjoy financial predictability with a clear understanding of support costs, enabling effective budgeting while avoiding unexpected expenses.
• Parts Replacement Service: Gain peace of mind with a reliable parts replacement service that helps maintain your equipment’s optimal working condition, ensuring smooth operations.
• Increased Usability and Efficiency: Enhance usability and efficiency through expert support and rapid service, allowing your team to work seamlessly and effectively without interruption.

Technical Details of Product

• Product Type: Extended Service
• Service Coverage: 24 x 7
• Parts Replacement Response Time: 2 Hours
• Service Includes: Exchange of faulty parts, access to support resources, and software updates.
• Support Channels: Phone, online chat, and email.

How to Install

Installing the Cisco Smart Net Total Care - Extended Service is a straightforward process. Follow these steps:

1. Purchase the service through an authorized Cisco partner or directly from Cisco.
2. Once your purchase is confirmed, you will receive a service confirmation email containing your service ID.
3. Register your Cisco devices with the service ID through the Cisco website.
4. Access the portal for ongoing support and to manage your service preferences.
5. Contact Cisco support whenever needed using the provided support channels.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care service? The service includes 24/7 technical support, parts replacement, access to Cisco software updates, and a predictable total cost of ownership.
• How quickly can I expect parts replacement? With the 2-hour parts replacement service, you can expect prompt delivery of replacement parts to minimize downtime.
• Can I transfer my service to a new device? Yes, you can transfer your service to a new device by contacting Cisco support and providing them with the necessary details.
• Is training available as part of the service? While the service does not include training, Cisco provides resources and documentation to help you and your team maximize the use of your Cisco equipment.
• How do I contact Cisco support? You can contact Cisco support through phone, online chat, or email using the information provided in your service confirmation email.