Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is an essential service solution tailored to keep your Cisco systems running smoothly and efficiently. By focusing on minimizing downtime and enhancing productivity, this service offers peace of mind to businesses by providing a predictable total cost of ownership along with fast response times. Whether you're a small business or a large enterprise, investing in this service means safeguarding your operations against potential disruptions.

• Predictable Total Cost of Ownership: Enjoy a clear understanding of your service expenses, enabling better budgeting and financial planning for your organization.
• Next Business Day Exchange: The service includes a Next Business Day exchange for parts, ensuring that your system is back up and running quickly in the event of a failure.
• 8 x 5 Coverage: Experience service availability from 8 AM to 5 PM, providing support during essential business hours to resolve any issues promptly.
• Physical and Electronic Support: Benefit from both physical parts replacement and electronic support, designed to cater to the varying needs of your business operations.
• Increased Productivity: With comprehensive service provision, your team can focus on critical projects while maintaining system reliability without the worry of service interruptions.

Technical Details of Product

• Service Type: Extended Service
• Support Hours: 8 x 5
• Response Time: Next Business Day Exchange
• Service Sub Type: Physical, Electronic
• Included Services: Parts replacement, technical assistance, and software updates

How to Install

Installing the Cisco Smart Net Total Care - Extended Service is a straightforward process designed for your convenience. Please follow these steps to get started:

1. Purchase the Service: Ensure you have purchased the Cisco Smart Net Total Care - Extended Service for your specific device.
2. Register the Service: Visit the Cisco Service Activation page to register your service contract with your device serial number.
3. Access Support Resources: Once registered, you will gain access to Cisco's vast range of technical resources including documentation and software updates.
4. Contact Support: Should you encounter any issues, Cisco's technical support team is available to assist you during the specified service hours.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care Extended Service? The service includes Next Business Day exchange for parts, access to Cisco's technical assistance center, and ongoing software updates, ensuring your systems are always up-to-date and functioning optimally.
• How quickly can I expect a replacement part? With the Next Business Day exchange service, you can expect to receive replacement parts within one business day, minimizing any potential downtime.
• Is the service available for all Cisco products? The Cisco Smart Net Total Care - Extended Service is available for a wide range of Cisco products. It is recommended to check with Cisco or your reseller to confirm eligibility for your specific devices.
• Can I upgrade my service level after purchasing? Yes, you can upgrade your Cisco Smart Net Total Care service level. Please contact Cisco or your authorized reseller for more information on service upgrades.
• What support is available outside of business hours? The 8 x 5 support covers business hours from 8 AM to 5 PM. For support outside these hours, consider Cisco's 24 x 7 service options or refer to self-service resources available online.