Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is the ultimate service solution designed for businesses that require seamless operations and dependable support. This comprehensive service offering ensures that your Cisco systems remain optimally maintained while providing a predictable total cost of ownership. Designed to give you peace of mind, this service allows you to focus on your core business goals, knowing that your network infrastructure is in expert hands.

• 24 x 7 Support: Enjoy around-the-clock access to Cisco's trained support professionals. Whether it’s a holiday or the middle of the night, expert assistance is just a call away.
• 4-Hour Hardware Replacement: Minimize downtime with our rapid 4-hour hardware replacement service. Should you encounter an issue, expect prompt exchanges to keep your operations running smoothly.
• Comprehensive Parts Coverage: The Smart Net Total Care service encompasses both electronic and physical components, ensuring extensive parts service characteristics that maintain peak system efficiency.
• Predictable Total Cost of Ownership: Eliminate surprise expenses with transparent pricing. This service helps you manage your budget more effectively while enjoying Cisco’s advanced solutions.
• Enhanced Reliability: Opting for Cisco Smart Net Total Care guarantees the reliability of your network infrastructure, essential for sustaining productivity and operational continuity.

Technical Details of Product

• Service Type: Extended Service
• Support Availability: 24 x 7
• Response Time: 4 Hour Parts Exchange
• Service Sub Type: Electronic Physical
• Service Inclusion: Included

How to Install

To enable the benefits of the Cisco Smart Net Total Care - Extended Service, follow these steps:

1. Purchase your Cisco hardware or software that qualifies for Smart Net Total Care.
2. After purchase, register your device on the Cisco website or through your Cisco partner.
3. Select the Smart Net Total Care option during the registration process.
4. Follow the on-screen prompts to complete the registration.
5. Once registered, you will receive confirmation and can start enjoying the benefits of the service immediately.

Frequently Asked Questions

What is Cisco Smart Net Total Care?

The Cisco Smart Net Total Care service provides essential technical support, hardware replacement, and software updates for Cisco products, ensuring maximum uptime and performance.

How does the 4-hour parts exchange work?

In the event of hardware failure, simply contact Cisco support, and they will dispatch replacement parts that will arrive within 4 hours, minimizing disruption to your operations.

Is there a limit to the number of support cases I can open?

No, there is no limit to the number of support cases you can open. Cisco encourages users to reach out as needed to ensure that their systems remain functional and efficient.

Can I access the support portal anytime?

Yes, the support portal is available 24 x 7, allowing you to manage your support tickets, access resources, and connect with support professionals whenever needed.

What types of products are eligible for Smart Net Total Care?

Most Cisco hardware and software products qualify for Smart Net Total Care. Check with your Cisco representative or partner for specifics on your device.