Cisco Smart Net Total Care - Extended Service - Service

Experience enterprise‑grade peace of mind with Cisco Smart Net Total Care’s Extended Service. This service delivers reliable, fast support for Cisco devices, combining comprehensive hardware and software coverage with flexible replacement options. Designed for continuity and minimal downtime, it ensures your critical network infrastructure stays up and running with predictable costs and streamlined management.

• 8 x 5 x Next Business Day Exchange – Receive timely, next‑business‑day replacements to keep your network devices online and functioning with minimal disruption.
• Parts Coverage: Electronic and Physical – Coverage includes both electronic components and physical parts, helping you protect the full breadth of your Cisco hardware ecosystem.
• Reliable Technical Support – Access dependable assistance to resolve a wide range of technical issues, speeding problem resolution and reducing mean time to repair.
• Replacement Service for Efficiency – The service emphasizes efficient replacements, reducing downtime and supporting steady operational performance.
• Physical Service Sub Type Coverage – The physical service option broadens coverage scope, offering flexibility and enhanced protection for on‑premises equipment.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service

Note: Specifications are provided for general understanding of the service. Exact UPC/SKU references and detailed specification data should be verified in your account or with Cisco/Synnex documentation at the time of purchase.

• Service Type: Extended Service
• Response Window: 8 hours to 5 business days, depending on severity and location (as part of the 8x5 service envelope)
• Coverage Model: Hardware and software coverage included; proactive issue identification and collaborative problem resolution are supported through Cisco’s service framework
• Replacement Coverage: Exchange of defective parts and devices, with next business day shipping for eligible items
• Delivery Method: Electronic and physical parts support included; on‑site service may be available depending on region and device type
• Physical Service Sub Type: Offers broader on‑premises protection and practical flexibility for on‑site deployments
• Notes: Exact details such as UPC/SKU and supported products vary by contract and region; confirm current coverage during purchase or renewal

how to install Cisco Smart Net Total Care - Extended Service - Service

Activating and managing your Cisco Smart Net Total Care Extended Service is straightforward. Follow these steps to ensure your coverage is active and ready to support your network infrastructure:

1. Confirm Eligibility and Product Details – Gather your device serial numbers, model names, and existing purchase documents. Verify that the devices you want covered are compatible with Smart Net Total Care Extended Service. If you are unsure, contact your Cisco reseller or Cisco support to confirm eligibility.
2. Choose the Correct Service Level – Select the Extended Service tier that aligns with your operational needs, including the 8x5 next‑business‑day exchange window and the extent of parts coverage (electronic and physical).
3. Register Your Devices – Through the Cisco Smart Net Total Care portal or your authorized partner portal, register each device to associate it with your service contract. Upload relevant proof of purchase if required.
4. Activate Coverage – Set the effective start date for the service. Ensure there are no gaps between existing coverage and the new Extended Service to prevent uncovered periods.
5. Set Up Support Preferences – Configure preferred contact channels, escalation paths, and notification preferences. This helps ensure rapid routing of issues to the right Cisco TAC engineers.
6. Test the Support Workflow – In the days following activation, run a test by opening a non‑critical support ticket to confirm response times and the replacement process function as expected.
7. Maintain and Renew – Review your coverage periodically. When contracts approach renewal, verify device additions, removals, and any changes in service levels to maintain continuous protection.

Frequently asked questions

• What is Cisco Smart Net Total Care - Extended Service? – It is Cisco’s extended service offering that provides hardware and software support, with a defined coverage window (8x5) and next‑business‑day exchange for eligible parts and devices to minimize downtime and maintain network performance.
• What does the 8 x 5 x Next Business Day Exchange mean? – It means support is available eight hours per weekday, with replacements shipped and delivered on the next business day for eligible components, helping you keep critical systems up and running.
• What parts are covered? – The service covers both electronic and physical parts associated with covered Cisco devices, ensuring comprehensive protection across hardware and essential components.
• How do I enroll or renew? – Enrollment and renewal are typically handled through your Cisco reseller or the Cisco Smart Net Total Care portal. You’ll need device details, proof of purchase, and a selected service level. Renewal can be configured to align with your lifecycle needs.
• Can I customize coverage? – Yes, Extended Service offers options around coverage scope, response times, and the mix of electronic and physical parts. Work with your reseller or Cisco account team to tailor the contract to your environment.
• What steps should I take after activation? – After activation, register devices in the portal, set support preferences, and run a test ticket to confirm the service workflow. Regularly review coverage to accommodate new devices or decommissioned equipment.