Description
Cisco Smart Net Total Care - Extended Service - Service 25g 6p 40/100g
Protect your Cisco investment with a comprehensive, end-to-end service that keeps complex networks performing at peak efficiency. Cisco Smart Net Total Care Extended Service provides around-the-clock support, rapid hardware replacement, and direct access to Cisco’s global resources to help you minimize downtime, optimize operations, and extend the life of your 25G, 6-port, 40/100G networking hardware. This extended service is designed for high-demand environments—data centers, enterprise campuses, and core network backbones—where reliability and fast issue resolution are non-negotiable. With 24x7x4 hour exchange, parts replacement, and seamless access to technical assistance, your network remains resilient in the face of failures, updates, and growth. Whether you’re upgrading to higher speeds, expanding port density, or maintaining a mature 40/100G fabric, Smart Net Total Care Extended Service provides predictable costs, simplified asset management, and peace of mind.
- 24x7x4 hour Exchange and rapid hardware replacement: This service delivers around-the-clock coverage with accelerated hardware exchange to minimize downtime. In many regions, you can expect a four-hour replacement window from initial service request, helping your most critical devices return to operation quickly and reliably. This means fewer business interruptions, lower revenue impact from outages, and a faster return to full capacity after a fault or failure.
- Parts replacement for dependable uptime: The Extended Service includes essential parts replacement to maintain device reliability and performance. With genuine Cisco components and timely part provisioning, your equipment stays aligned with factory specifications, sustaining throughput, port density, and service-level agreement performance across your 25G, 6-port, and 40/100G configurations.
- Global access to Cisco TAC and knowledge resources: Enjoy direct access to Cisco’s Technical Assistance Center (TAC), along with comprehensive knowledge bases, product advisories, and escalation channels. This ensures expert guidance for complex problems, proactive guidance for preventive maintenance, and fast escalation when needed to keep your network functioning at scale.
- Lifecycle support tailored to high-speed networks: Specifically designed for modern Cisco environments, the extended service supports 25G interfaces, multi-port 6p configurations, and 40/100G uplinks. It helps you manage device lifecycles from deployment through expansion, delivering continuity as your data center or campus grows and as performance requirements evolve.
- Simplified procurement, predictable budgeting, and asset protection: By bundling hardware support, proactive diagnostics, and rapid repair into one service, your procurement becomes simpler and budgeting more predictable. You preserve asset value, reduce administrative overhead, and gain clearer total cost of ownership over the life of your Cisco devices.
Technical Details of Cisco Smart Net Total Care - Extended Service - Service 25g 6p 40/100g
- Service Level: 24x7x4 hour hardware exchange with parts coverage included for eligible Cisco devices within the covered region.
- Support Scope: Access to Cisco Technical Assistance Center (TAC) and related support resources, with case management and escalation capabilities for complex networking issues.
- Platform Fit: Optimized for Cisco hardware featuring 25G interfaces, 6-port configurations, and 40/100G uplink support, ensuring compatibility with contemporary data center and enterprise networks.
- Asset and Renewal Management: Streamlined renewal options and asset lifecycle governance to help maintain coverage as your network evolves and equipment age
How to install Cisco Smart Net Total Care - Extended Service - Service 25g 6p 40/100g
- Step 1: Confirm eligibility and gather device identifiers (model, serial number, service tag) from the affected equipment and your procurement records to verify coverage alignment with your site and device family.
- Step 2: Check your current service level and geographic coverage with your Cisco account manager or partner to ensure the 24x7x4 hour exchange applies to your location and hardware set.
- Step 3: Initiate enrollment or renewal through your Cisco account portal or an authorized partner, initiating a service activation order in the Smart Net Total Care system and attaching the appropriate device details.
- Step 4: Provide installation location details, preferred dispatch method (on-site vs. exchange), and contact information so Cisco can coordinate the replacement or service action within the target service window.
- Step 5: Prepare devices for service action as directed by Cisco support. If a hardware exchange is scheduled, have replacement equipment on-site or en route as required, and ensure secure handover and documentation during the transaction.
- Step 6: After the service action, verify the replacement or maintenance activity, confirm configuration integrity, update inventory and management systems, and ensure ongoing monitoring and notification preferences are in place for future incidents.
Frequently asked questions
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Q: What is Cisco Smart Net Total Care Extended Service?
A: It is a comprehensive Cisco support offering that combines around-the-clock technical assistance, hardware replacement, and access to Cisco resources to help keep eligible devices operating efficiently and to extend the life of your network infrastructure. -
Q: What does 24x7x4 Hour Exchange mean?
A: It means you receive continuous support with the option of hardware replacement within a four-hour window in many locations, enabling faster restoration of network services for critical devices and configurations. -
Q: Does this service include access to Cisco TAC?
A: Yes. Covered devices include access to Cisco’s Technical Assistance Center (TAC) for diagnosis, guidance, and escalation as needed to resolve issues and optimize performance. -
Q: Which devices are eligible for this service?
A: Eligibility is based on Cisco’s SNTC program and the specific device model, purchase type, and contract. The service is designed for Cisco hardware aligned with 25G, 6p, and 40/100G configurations, but exact eligibility should be confirmed with Cisco or your partner. -
Q: How do I activate or renew the service?
A: Activation or renewal is typically completed through your Cisco account portal or an authorized partner. You’ll need device identifiers, proof of purchase, and location details to finalize enrollment and ensure continued coverage.
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