Cisco Smart Net Total Care Extended Service for 2x6240r, 12x64GB Memory (vic1457)

Maximize uptime and protect your Cisco infrastructure with Cisco Smart Net Total Care Extended Service. This premium, enterprise-grade support program is designed to keep mission-critical hardware operating at peak performance through around-the-clock access to Cisco’s technical experts, rapid on-site response, and comprehensive coverage that includes parts and labor. Tailored for configurations like 2x6240r systems with 12x64GB memory modules and VIC1457 adapters, this service blends proactive monitoring, fast fault resolution, and seamless service delivery into a single, predictable support experience. In complex data centers and evolving networks, every minute of downtime can translate into lost revenue and frustrated users. SNTC Extended Service mitigates those risks by delivering a robust, world-class support framework that keeps your Cisco environment running smoothly, so your team can focus on strategic initiatives rather than firefighting hardware issues.

• Round-the-clock on-site coverage: Access 24 hours a day, 7 days a week support with a guaranteed 4-hour on-site response window to address hardware faults, performance degradation, or critical incidents, minimizing downtime and preserving service continuity.
• All parts and labor included: This program covers required components and the labor to install or replace them, reducing unexpected maintenance costs and simplifying budgeting for IT operations teams.
• Rapid exchange for non-repair scenarios: When a fault cannot be resolved on-site, Cisco coordinates a parts exchange to restore service levels quickly, ensuring your system stays available during peak business periods.
• Direct TAC access and authoritative guidance: Benefit from direct access to Cisco's Technical Assistance Center, software advisories, firmware updates, and technical resources that help diagnose complex issues and implement optimal solutions.
• Optimized for Cisco configurations: Specifically designed to support Cisco UCS environments and components such as 2x6240r configurations, 12x64GB memory modules, and VIC1457 adapters, delivering targeted coverage for your precise hardware stack and ensuring compatibility with your maintenance workflows.

Technical Details of Cisco Smart Net Total Care Extended Service

• Service type: Extended Service
• Support window: 24x7x4 (continuous access with 4-hour on-site response)
• On-site response time: 4 hours
• On-site support: Included
• Parts and labor: Included
• Exchange service: Included when repair on-site is not feasible within the specified timeframe
• Coverage scope: Eligible Cisco devices and components as defined by the service contract, spanning data center, networking, and collaboration hardware
• Device alignment: Suitable for configurations such as 2x6240r with 12x64GB memory modules and VIC1457 adapters
• Global availability: Coverage available across regions supported by Cisco
• Contract management: Renewal, asset tracking, and service management via Cisco or authorized partners

how to install Cisco Smart Net Total Care Extended Service

• Verify eligibility and activate the service: Confirm your devices are eligible for Smart Net Total Care Extended Service and initiate enrollment with Cisco or an authorized partner. Collect essential details such as device serial numbers, model identifiers (e.g., 2x6240r, VIC1457), and memory configurations (12x64GB) to associate with the contract.
• Register devices in the SNTC portal: Log in to the Cisco Smart Net Total Care portal and attach each device to the active service contract. Ensure asset records match the hardware inventory to enable accurate monitoring and automated alerts.
• Confirm coverage and service levels: Review the contract terms, including response times, on-site support windows, and exchange policies. Confirm regional coverage to align with your data center and office locations.
• Prepare for on-site support: Schedule preferred maintenance windows, verify site access, and ensure that facility constraints (power, cooling, rack space) won’t impede field engineers. Coordinate with your internal teams to expedite visits and minimize disruption.
• Staging and parts readiness: Confirm that essential spare parts are available or that Cisco will ship required components promptly in exchange scenarios. Establish escalation contacts and communication channels with Cisco TAC and the assigned field team.
• Ongoing management and optimization: After activation, monitor service performance through the portal, review firmware advisories, and plan proactive maintenance to maximize system reliability and performance over the life of the contract.

Frequently asked questions

• Q: What is included in Cisco Smart Net Total Care Extended Service?

  A: It provides 24x7 on-site coverage, a guaranteed 4-hour on-site response, on-site parts and labor, and exchange service for eligible Cisco hardware. It is designed to protect your investment in critical components like 2x6240r systems, 12x64GB memory, and VIC1457 adapters, while giving you access to Cisco TAC and software updates to resolve issues efficiently.

• Q: How do I activate this service?

  A: Activation typically occurs through Cisco or an authorized partner. You will submit device details, contract information, and enrollment preferences. Once activated, your devices appear in the SNTC portal with TAC access enabled, enabling monitoring, alerts, and streamlined case handling.

• Q: What is the expected on-site response time?

  A: The standard response time is 4 hours from service request confirmation, subject to travel constraints, site accessibility, and region-specific conditions. In emergency cases, Cisco may offer accelerated options depending on availability.

• Q: Does this include parts replacement?

  A: Yes. Parts and labor are included, and Cisco coordinates parts exchange when necessary to restore service quickly if a repair cannot be completed on-site within the defined timeframe.

• Q: Is there a limit to the devices covered under this service?

  A: Coverage applies to eligible Cisco devices as defined in your service contract. For your configuration, this includes hardware such as 2x6240r, 12x64GB memory modules, and VIC1457 adapters. Always verify contract specifics to confirm exact coverage, exclusions, and regional applicability.

• Q: Can I modify or upgrade my Smart Net Total Care plan?

  A: Yes. You can renew, upgrade, or adjust coverage to address infrastructure changes. Contact your Cisco partner or TAC to explore available options, pricing, and how upgrades impact your existing assets and service levels.