Cisco Smart Net Total Care - Extended Service - Service

Introducing the Cisco Smart Net Total Care - Extended Service, an essential solution crafted for businesses seeking peace of mind and reliable support for their Cisco systems. This comprehensive service plan ensures that your hardware operates at its peak performance while providing a predictable total cost of ownership. With a focus on enhancing usability and efficiency, the Cisco Smart Net Total Care service is designed to address your needs effectively, allowing you to concentrate on your core operations without worrying about system downtimes.

• Comprehensive Support: Receive 8 x 5 phone support from Cisco skilled professionals, ensuring continuous access to expert help whenever you need it.
• Parts Replacement: Benefit from next business day parts replacement service, minimizing downtime and getting your systems back up and running swiftly.
• Predictable Costs: Maintain control over your budget with a predictable total cost of ownership, facilitating better financial planning and resource allocation.
• Increased Efficiency: Parts service characteristics are designed to enhance usability and efficiency, ensuring your systems operate smoothly and maximize productivity.
• Enhanced Reliability: Count on timely completion of urgent service requests, increasing dependability which is critical in today’s fast-paced business environments.

Technical Details of Product

• Service Type: Extended Service
• Support Hours: 8 x 5
• Response Time: Next Business Day for Parts Replacement
• Service Coverage: Global
• Included Services: Phone Support, Parts Replacement

How to Install

Installing the Cisco Smart Net Total Care - Extended Service is straightforward:

1. Purchase the service plan through an authorized Cisco reseller or directly from the Cisco website.
2. Once acquired, register your Cisco device with the service plan using the Cisco Smart Account.
3. Follow the instructions provided in the welcome email to activate your service.
4. Access the Cisco support portal to submit service requests, manage your account, and track your support cases.
5. Ensure your contact information is up-to-date for timely notifications regarding your service.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care service? The service includes 8 x 5 phone support, next business day parts replacement, and access to Cisco's technical support resources.
• How does the next business day parts replacement work? If a hardware failure occurs, simply contact Cisco support, and they will arrange for the replacement part to be shipped to you by the next business day.
• Can I upgrade my service plan? Yes, Cisco offers various service plans to match your business needs. Contact your Cisco representative for more information on upgrading your service plan.
• Is there a limit to the number of support requests I can make? No, there is no limit to the number of support requests you can make under the Cisco Smart Net Total Care service, ensuring you receive the help you need as often as required.
• How do I manage my service account? You can manage your Cisco Smart Net Total Care service account via the Cisco support portal, where you can submit requests, view case statuses, and access resources.