Description
Cisco Smart Net Total Care - Extended Service - Service 36p 40/100g Qsfp28
Protect your critical networking investment with Cisco Smart Net Total Care — Extended Service. Designed for high-performance data center and enterprise networks that deploy 40/100G QSFP28 modules, this service delivers rapid assurance, proactive support, and seamless access to Cisco’s vast ecosystem of technical resources. With 8x5 support and Next Business Day exchanges, you can minimize downtime, accelerate fault resolution, and extend the life of your Cisco hardware while maintaining peak network performance. This extended service is specifically tailored to environments that demand high reliability, fast response times, and comprehensive coverage for complex 40G and 100G deployments.
- Comprehensive coverage with rapid response. Enjoy 8x5 support and Next Business Day (NBD) replacement, ensuring downtime is minimized for critical Cisco devices. This coverage is designed to reduce business interruption by providing timely access to skilled engineers, fast parts replacement, and proactive triage of network issues, so your traffic keeps moving with minimal disruption.
- Parts replacement and proactive resolution. The service includes parts replacement to resolve problems at the source, with guaranteed availability of spare components and a streamlined supply chain. By combining hardware replacement with expert remote assistance, Cisco Smart Net Total Care helps you restore service quickly while maintaining consistent network performance across 40/100G links.
- Technical insight and access to Cisco resources. Benefit from Cisco’s technical support network, software updates, and documentation that empower your team to optimize configuration, reliability, and security. This extended coverage gives you ongoing access to best practices, knowledge bases, and engineers who understand high-speed fabrics and QSFP28-based architectures.
- Elevated reliability for mission-critical networks. With enhanced coverage, proactive monitoring, and rapid escalation paths, you can reduce unplanned outages and extend the useful life of your Cisco hardware. The service aligns with enterprise-grade expectations, ensuring consistent performance for data center interconnects, campus cores, and aggregation layers that rely on 40/100G connectivity.
- Effortless activation, management, and renewal. Enrollment through your Cisco account or authorized reseller is straightforward, and the Smart Net Total Care portal provides a centralized view of coverage, contracts, and service levels. Renewal is designed to be seamless, with transparent terms that support ongoing protection as your network evolves.
Technical Details of Cisco Smart Net Total Care - Extended Service - Service 36p 40/100g Qsfp28
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
how to install Cisco Smart Net Total Care - Extended Service - Service 36p 40/100g Qsfp28
- Verify eligibility and capture essential device details: identify the Cisco hardware under contract, collect serial numbers, model numbers, and the current support contract ID. Ensure the 40/100G QSFP28 modules and related hardware are in good standing and prepared for enrollment in Smart Net Total Care.
- Determine coverage scope and service level: review the 8x5 coverage windows, Next Business Day exchange terms, and the required components covered under the Extended Service. Confirm whether all devices within the environment are included and whether any additional Cisco service modules or subscriptions are needed for full coverage.
- Activate the service through the Cisco channel: work with your Cisco account representative or authorized reseller to initiate enrollment in Smart Net Total Care. Provide necessary contract numbers, device details, and the intended management approach (on-site vs. remote access) to ensure accurate provisioning and timely activation.
- Set up portal access and monitoring preferences: once activated, configure access to the Cisco Smart Net Total Care portal. Establish alert preferences, view coverage status, and enable proactive monitoring options to receive updates about firmware recommendations, known issues, and service advisories relevant to 40/100G QSFP28 deployments.
- Manage renewals and ongoing optimization: establish renewal reminders aligned with the contract terms, review coverage levels periodically as your network grows, and leverage the portal for asset management, service case creation, and engineering guidance to optimize reliability and performance across your high-speed fabric.
Frequently asked questions
- What is Cisco Smart Net Total Care - Extended Service? It is a comprehensive support program from Cisco that combines hardware repair or replacement, access to Cisco’s technical resources, and proactive maintenance for covered devices. The Extended Service adds enhanced coverage options, faster response times (including Next Business Day exchanges), and streamlined management for organizations with mission-critical networking needs, especially those deploying 40/100G QSFP28 modules.
- What does 8x5 with Next Business Day mean? 8x5 support means assistance is available during business hours across five days per week, with Priority handling designed to minimize downtime. Next Business Day indicates that a replacement part or a service action will be provided by the next business day after a service request is opened, helping to shorten time to repair for critical infrastructure.
- Which devices are covered under this Extended Service? Coverage typically applies to Cisco hardware identified in your Smart Net Total Care contract, including high-throughput devices and interfaces such as 40/100G QSFP28 modules. Coverage details, supported models, and any exclusions are defined in your contract and the product specifications provided by Cisco and the authorized reseller.
- How do I activate or renew this service? Activation is typically completed through your Cisco account portal or via your Cisco channel partner. You will need device details, contract information, and authorization to enroll. Renewal follows the terms of your existing contract and can be managed through the same portal, ensuring continuity of coverage without gaps.
- What are the benefits of this service for a data center with 40/100G networks? The benefits include reduced downtime through rapid parts replacement and expert assistance, access to Cisco’s engineering resources and software updates, proactive problem resolution, and simplified life-cycle management. This translates to higher network availability, improved performance, and a lower total cost of ownership for high-speed fabric deployments.
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