Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care (SmartNet) service is the ultimate solution for businesses that depend on Cisco’s advanced technology. This service is an integral part of Cisco's extensive technical services portfolio and offers industry-leading support coupled with actionable business intelligence. By utilizing SmartNet, organizations can enhance operational efficiency and ensure their Cisco equipment operates at optimal performance levels. With this service, you can enjoy peace of mind knowing your critical infrastructure is well-supported.

• Comprehensive Technical Support: Benefit from Cisco’s award-winning foundational technical services tailored to meet your unique business needs, ensuring that you have access to the best resources whenever required.
• Actionable Business Intelligence: Gain valuable insights and analytics through the SmartNet portal, allowing for informed decision-making regarding your IT infrastructure and operational strategies.
• New Releases Update Service: Keep your systems ahead of the curve with timely access to software updates, patches, and new releases designed to minimize downtime and boost performance.
• On-Site Service Availability: Enjoy the convenience of on-site support for rapid issue resolution, ensuring minimal disruption to your daily operations.
• Fast Response Time: Experience an impressive 4-hour parts and labor response time, which greatly enhances the reliability of your support and allows for quick resolution of any technical issues.

Technical Details of Cisco Smart Net Total Care

• Service Type: Extended Service
• Service Level: 4-Hour Parts and Labor Response
• Availability: 24/7 Support
• Access to SmartNet Portal: Yes
• Software Update Service: Included
• On-Site Service: Available as needed

How to Install Cisco Smart Net Total Care

Installing the Cisco Smart Net Total Care service is a straightforward process. Follow these steps:

1. Select your service level: Choose the appropriate SmartNet service level that meets your organization’s requirements.
2. Register your Cisco devices: Log in to the SmartNet portal and register your eligible Cisco equipment to activate your service.
3. Access support resources: Begin utilizing the wealth of resources available, including technical documents, firmware updates, and customer support.
4. Contact Cisco Support: If you require on-site assistance, reach out to Cisco’s support team to schedule a visit from a technician.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care service? The service includes 24/7 technical support, access to the SmartNet portal, software updates, and on-site service if needed.
• How quickly can I expect support when I encounter an issue? With the SmartNet service, you can expect a response time of 4 hours for parts and labor, ensuring rapid resolution of issues.
• Are software updates included in the service? Yes, the Smart Net Total Care service includes a new releases update service that keeps your Cisco equipment up-to-date with the latest software.
• How do I access the SmartNet portal? You can access the SmartNet portal by registering your Cisco devices and logging in with your credentials. This portal provides valuable insights and support resources.
• Is on-site service available for all Cisco equipment? On-site service availability depends on the specific equipment and service level agreement. You can check this detail when registering your devices.