Cisco Smart Net Total Care - Extended Service (Service 6p 40/100g)

Protect your critical Cisco infrastructure with a proactive, enterprise-grade support solution designed to keep your network resilient, secure, and delivering peak performance. Cisco Smart Net Total Care - Extended Service combines fast hardware replacement, comprehensive service coverage, and 24/7 expert assistance into a single, easy-to-manage entitlement. This offering is specifically tailored for networks demanding high availability across high-speed 40/100 Gbps environments, delivering rapid response for errors, outages, or component failures while ensuring you stay current with software updates and best-practice guidance. With Extended Service, you gain not just a repair contract, but a proactive partnership that helps you plan, manage, and optimize your Cisco investment over its entire lifecycle. Whether your organization operates data centers, campus networks, or service-provider backbones, this service helps you minimize downtime, shorten mean time to repair (MTTR), and maintain service levels that matter to your customers and users.

• Around-the-clock coverage with 24 x 7 x 4-hour exchange, so when a component fails, Cisco acts quickly to swap the faulty hardware or part, keeping your network in service and reducing downtime during peak operation periods.
• Expert access to Cisco TAC and knowledge resources, including proactive guidance, escalation management, and access to technical documentation, ensuring you receive the right expertise when you need it most.
• Comprehensive parts replacement and repair service across covered devices, designed to minimize break-fix cycles and preserve network reliability, even in demanding 40/100 Gbps environments.
• Seamless entitlement management with a centralized portal for monitoring cases, asset registrations, and service status, helping IT teams stay organized and aligned with maintenance windows.
• Lifecycle alignment for hardware and software, combining hardware support with software updates and access to Cisco software resources, so your environments stay secure, up-to-date, and compliant with policy requirements.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Get this information from the specifications section of the product on ec.synnex.com using the product UPC or SKU as reference.

How to install Cisco Smart Net Total Care - Extended Service

• Confirm eligibility and purchase: Verify that your devices and licenses are eligible for Cisco Smart Net Total Care - Extended Service and confirm the contract terms with your Cisco account representative or authorized reseller. Ensure you have the correct service level, coverage term, and device scope for your 6p 40/100G environment.
• Gather asset and entitlement data: Collect essential details such as device serial numbers, model identifiers, site locations, and any applicable entitlement numbers or contract IDs. Have a clear map of which devices and interfaces are covered to prevent gaps in service.
• Register assets in the Cisco portal: Log in to the Cisco Smart Net Total Care portal (or the partner-facing platform) and register each covered device. Attach serials to the correct asset records, and align them with the appropriate site and network segment for accurate case routing.
• Verify coverage and activate entitlements: After registration, confirm that the service entitlement is active for the enrolled devices. Validate that you have access to 24x7 TAC support, parts replacement, and software update benefits as outlined in the contract terms.
• Configure management and notification settings: Set up alerts for hardware faults, service events, and renewal reminders. Establish escalation contacts and maintenance windows so your team receives timely notifications and can plan mitigations before issues impact users.
• Establish governance and review cadence: Create internal processes to review the service status quarterly, track MTTR metrics, and align coverage with your network upgrade cycles to maximize return on investment.

Frequently asked questions

• What is Cisco Smart Net Total Care - Extended Service? It is an enterprise-grade support solution from Cisco that combines hardware replacement, software updates, and access to Cisco Technical Assistance Center (TAC) resources under a single entitlement. The Extended Service is designed to maximize network uptime, streamline support workflows, and provide proactive guidance across covered devices and technologies.
• What does 24 x 7 x 4 Hour Exchange mean? It means that for covered components and devices, Cisco commits to delivering a replacement or swap within a four-hour window, 24 hours a day, 7 days a week, subject to the terms of the contract and service eligibility. This rapid response is intended to minimize downtime on critical network paths, especially in data centers and core networks using high-speed interfaces.
• Does the service include software updates? Yes. Cisco Smart Net Total Care Extended Service provides access to software updates, service packs, and recommended maintenance guidance as part of the entitlement, helping ensure devices run supported and secure software versions.
• How do I activate and manage the service? Activation typically requires registering covered devices in the Cisco Smart Net Total Care portal, associating serial numbers with the correct sites, and validating entitlement with your Cisco account or authorized reseller. Ongoing management comes through the portal with case tracking and status updates.
• How long does coverage last and how is it renewed? Coverage duration is defined by the terms of the service contract and can be configured to align with your network lifecycle. Renewal or extension is handled through your Cisco representative or reseller, ensuring continued protection as your network evolves.