Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service provides businesses with a comprehensive support solution designed to keep your Cisco infrastructure running smoothly and efficiently. This service is tailored for organizations that rely heavily on their technology and cannot afford any downtime. With 24 x 7 support and rapid on-site response, you'll gain peace of mind, allowing you to focus on what matters most – your core operations. Here’s a detailed look at the unique features and benefits of the Cisco Smart Net Total Care - Extended Service.

• 24 x 7 x 4 Hour Support: Our dedicated support team is available around the clock, ensuring timely assistance any time you need it. With a guaranteed response time of just four hours, you can count on us to resolve issues swiftly and efficiently.
• On-site Support: Enjoy the convenience of having technicians dispatched directly to your location within four hours of reporting a technical difficulty. This face-to-face support means faster troubleshooting and minimal disruption to your operations.
• Parts and Labor Exchange: The service includes a robust parts and labor exchange program, facilitating seamless repairs and replacements. This feature not only ensures your equipment remains operational but also extends its lifespan, maximizing your investment in Cisco technology.
• Electronic Service Subtype: With our electronic service channel, you have the flexibility to report issues and communicate with our support team through a reliable alternative method, complementing traditional communication options.
• Predictable Total Cost of Ownership: The Cisco Smart Net Total Care - Extended Service provides a predictable total cost of ownership, enabling your organization to budget effectively for maintenance and support without facing unexpected expenses.

Technical Details of Product

• Service Type: Extended Service
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Service Features: On-site, Exchange, Parts & Labor
• Service Communication: Electronic and Physical

How to Install

To utilize the Cisco Smart Net Total Care - Extended Service, please follow these steps:

1. Purchase the service through a Cisco authorized reseller or directly through Cisco.
2. Once your purchase is confirmed, register your Cisco equipment online on the Cisco support portal.
3. Provide the necessary details about your equipment and the service contract.
4. Access the service by contacting the support team via the electronic communication channel or by calling the support hotline.
5. In case of a hardware failure, report the issue and follow the instructions provided by the support team.

Frequently Asked Questions

• What types of Cisco equipment are covered under the Smart Net Total Care service? Most Cisco hardware, including routers, switches, and security appliances, are covered under this service. For specific coverage, please consult the service agreement or reach out to Cisco support.
• How quickly can I expect support after I report an issue? You can expect on-site support to be initiated within 4 hours of reporting an issue, ensuring a rapid response to minimize downtime.
• Can I renew my service contract? Yes, you can renew your Smart Net Total Care service contract before it expires. It is recommended to initiate the renewal process at least 30 days prior to the expiration date to ensure seamless coverage.
• Is there a limit on the number of service calls I can make? No, there is no limit on the number of service calls you can make. Our goal is to support you as much as needed to keep your systems running smoothly.
• How can I access the electronic service communication channel? You can access the electronic service communication channel by logging into the Cisco support portal with your account credentials. From there, you can submit a service request or query.