Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care (SmartNet) service is the ultimate solution for businesses seeking comprehensive technical support and services for their Cisco systems. This service is specifically designed to ensure that your Cisco devices operate at peak performance and reliability. By combining award-winning foundational technical services with actionable business intelligence, SmartNet empowers businesses to maintain their systems optimally while managing predictable total costs.

Key Features of Cisco Smart Net Total Care

• Comprehensive Coverage: SmartNet provides extensive support for all your Cisco devices, ensuring they receive essential updates, patches, and technical assistance for seamless operation.
• Predictable Total Cost of Ownership: With Cisco SmartNet, businesses can effectively budget for their networking equipment maintenance, allowing for predictable costs that simplify financial planning.
• New Releases Update Service: Stay ahead of the competition with timely access to new software releases and updates, reducing the risk of unexpected mishaps or security vulnerabilities.
• On-site Support: Enjoy peace of mind with the availability of on-site support, which minimizes downtime and reinforces system reliability, leading to maximum productivity.
• Quick Response Time: The SmartNet service guarantees a 4-hour parts and labor response time, ensuring that your support needs are met promptly, boosting your confidence in Cisco systems' dependability.

Technical Details of Cisco Smart Net Total Care

• Service Type: Extended Service
• Response Time: 4-hour parts and labor
• Support Availability: 24/7 technical support
• Access to Software Updates: Yes, includes all new releases and updates
• Portal Access: SmartNet portal for business intelligence and support tracking

How to Install Cisco Smart Net Total Care

Installing the Cisco Smart Net Total Care service is a straightforward process. Follow these steps to get started:

1. Purchase the SmartNet service through an authorized Cisco partner or directly from Cisco.
2. Register your devices on the SmartNet portal to link them to your service contract.
3. Access the SmartNet portal to explore available resources, including technical support, software updates, and additional features.
4. If on-site support is needed, ensure your contact information is up-to-date for a quick response.
5. Utilize the business intelligence tools available in the portal to monitor system performance and support needs.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care service? Cisco Smart Net Total Care includes 24/7 technical support, access to software updates, new releases, and on-site support if required.
• How does the 4-hour response time work? The 4-hour response time means that Cisco will respond to your support needs within four hours, providing parts and labor as necessary to resolve issues promptly.
• Is SmartNet suitable for small businesses? Yes, SmartNet is designed for businesses of all sizes. It provides essential support and maintenance services that can help small businesses maintain their network infrastructure effectively.
• Can I manage multiple devices under one SmartNet contract? Yes, you can manage multiple Cisco devices under a single SmartNet contract, providing a streamlined approach to maintaining your network systems.
• How do I access the SmartNet portal? You can access the SmartNet portal by logging in with your Cisco account credentials after registering your devices.