Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is the ultimate solution for businesses seeking reliable and comprehensive support for their Cisco products. This service is designed to provide peace of mind, ensuring that your network infrastructure remains operational and efficient, while minimizing downtime through exceptional support services. With a focus on fast service and high-quality parts replacement, the Cisco Smart Net Total Care offers a robust solution tailored to meet the demands of your organization.

• Comprehensive Coverage: Benefit from extensive service offerings that cover a wide range of Cisco hardware and software products, ensuring protection against unexpected failures.
• 24/7 Access to Expert Support: Gain access to a dedicated team of Cisco experts available around the clock to assist you with any technical issues or inquiries.
• Rapid Parts Replacement: Our 8 x 5 x 4 Hour Exchange service ensures that if a component fails, you will receive a replacement part within 4 hours during business hours, minimizing downtime and keeping your operations running smoothly.
• Proactive Updates and Notifications: Stay informed with regular software updates and alerts on critical security patches, helping you maintain a secure and efficient network environment.
• Tailored Support for Your Business Needs: Choose from various service levels and options that align with your specific business requirements, ensuring the right level of support when you need it most.

Technical Details of Product

Service Type: Extended Service

Support Hours: 8 x 5 (Monday to Friday)

Response Time: 4-Hour Exchange

Parts Replacement: Included with service

Target Audience: Businesses of all sizes using Cisco products

How to Install

To take advantage of the Cisco Smart Net Total Care - Extended Service, follow these simple steps:

1. Purchase the Cisco Smart Net Total Care service that best fits your organization’s needs.
2. Receive confirmation of your service activation via email.
3. Access the Cisco Support Portal to manage your service and submit support requests.
4. In the event of hardware failure, contact Cisco support with your service request number to initiate the parts replacement process.
5. Follow the provided instructions to replace the faulty hardware with the new part upon arrival.

Frequently Asked Questions

What is included in the Cisco Smart Net Total Care - Extended Service? This service includes hardware replacement, access to technical support, software updates, and proactive notifications for your Cisco products.

How quickly can I expect parts replacement? With the 8 x 5 x 4 Hour Exchange service, you can expect replacement parts within 4 hours during business hours.

Is this service suitable for small businesses? Yes, the Cisco Smart Net Total Care - Extended Service is designed to support businesses of all sizes, ensuring your infrastructure is well-protected.

Can I customize the service to fit my business needs? Yes, Cisco offers various service levels and options that allow you to tailor the support to meet your specific requirements.

How do I access technical support? Technical support is accessible through the Cisco Support Portal, where you can submit tickets and receive assistance from Cisco experts.