Cisco Smart Net Total Care Extended Service for Cisco Catalyst C8300 – 8x5x Next Business Day On-site (Parts & Labor Included)

Maximize uptime and protect your Cisco Catalyst C8300 investment with Cisco Smart Net Total Care Extended Service. This comprehensive support plan delivers 8x5x Next Business Day on-site coverage, with parts and labor included, so your network remains operational while maintenance tasks are performed. By combining proactive diagnostics, hardware maintenance, and direct access to Cisco's world-class Technical Assistance Center (TAC), this service helps you manage total cost of ownership (TCO) more predictably and reduces the risk of unexpected downtime. Ideal for enterprise edge deployments that rely on consistent performance and rapid issue resolution, Smart Net Total Care Extended Service provides a single, scalable contract that aligns with your device lifecycle—from initial deployment through expansion, refresh, and end-of-life planning.

• 8x5x Next Business Day on-site support: When hardware issues arise, a Cisco technician is dispatched the next business day to your site, helping minimize downtime and accelerate fault resolution so your operations stay on track.
• Parts and labor included: Replacement components and technician labor are covered under the contract, reducing unexpected maintenance costs and protecting your budget against costly breakages.
• Direct access to Cisco TAC and Smart Net Total Care portal: Leverage round-the-clock technical resources, proactive diagnostics, and guided remediation steps through Cisco's support ecosystem to quickly identify and resolve complex issues.
• Coverage for Cisco Catalyst C8300 series: Tailored maintenance for your Catalyst C8300 platform ensures compatibility with software updates, hardware lifecycle management, and certified interoperability with your network environment.
• Simplified procurement and predictable TCO: A single, transparent contract covers hardware, service levels, and expert support, making budgeting simpler and procurement more efficient for busy IT teams.

Technical Details of Cisco Smart Net Total Care Extended Service for Cisco Catalyst C8300

• Service Level: 8x5x Next Business Day on-site
• Coverage: Maintenance, Parts, and Labor
• Device Family: Cisco Catalyst C8300 Series
• Support Access: Cisco TAC and Smart Net Total Care portal
• Activation/Requirements: Requires a Cisco account, device serial number(s), and contract eligibility; activation is done through the Cisco portal or via your Cisco reseller.

How to install Cisco Smart Net Total Care Extended Service for Cisco Catalyst C8300

• Verify eligibility and purchase or renew the Smart Net Total Care Extended Service for your Catalyst C8300 unit, or engage your Cisco reseller to initiate the process.
• Collect the device serial numbers and associated SKU/UPC references required to map the service contract to the correct hardware assets.
• Activate the service in the Cisco Smart Net Total Care portal or through your Cisco account team, ensuring your account is linked to the Catalyst C8300 device(s).
• Associate the Catalyst C8300 with the Smart Net Total Care coverage to enable automatic updates, proactive alerts, and access to Cisco TAC resources.
• Coordinate on-site support arrangements if you expect Next Business Day dispatch, including site access, scheduling, and any facility prerequisites.
• Maintain compliance with Cisco software and hardware recommendations to ensure full feature availability, diagnostics, and timely problem resolution.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care Extended Service include? A: It provides hardware maintenance, parts and labor coverage, 8x5x Next Business Day on-site support, and direct access to Cisco TAC and the Smart Net Total Care portal for eligible devices, including the Catalyst C8300.
• Q: Which devices are covered by this service? A: This Extended Service focuses on Cisco Catalyst C8300 Series devices and other eligible Cisco hardware as defined in your contract and account setup.
• Q: What is the response time for hardware issues? A: The service guarantees on-site response with Next Business Day coverage for eligible issues, helping to minimize downtime in critical network environments.
• Q: How do I activate the service? A: Activation is completed through the Cisco Smart Net Total Care portal or via your authorized Cisco reseller, after you provide device serial numbers and verify eligibility.
• Q: Are software updates included? A: Yes, as part of the Smart Net Total Care coverage, customers receive access to Cisco resources, updates, and compatibility guidance in line with the service terms and device support policies.
• Q: Can I manage the service across multiple sites? A: Yes. The program is designed for enterprise networks, enabling coverage across multiple Catalyst C8300 devices and locations under a single contract, with centralized management through the portal.