Cisco Smart Net Total Care - Extended Service

Secure, proactive support for Cisco networks starts with Cisco Smart Net Total Care - Extended Service. This comprehensive service delivers 8 x 5 access to Cisco’s Technical Assistance Center (TAC), Next Business Day exchange for eligible hardware, and robust parts coverage to keep your critical infrastructure humming with minimal downtime. By combining physical and electronic service components, it provides fast problem resolution, predictable budgeting, and continuous access to essential resources that help you maximize network uptime. Whether you’re managing a small, distributed environment or a large data center, this extended service is designed to align with your operational needs and budget, delivering reliability and peace of mind in a single, scalable contract.

• 8x5 access to Cisco's Technical Assistance Center (TAC) with Next Business Day exchange for eligible hardware, ensuring rapid problem resolution and reduced downtime across your network.
• Comprehensive parts coverage and a replacement service included to help you get back online quickly when hardware issues arise, minimizing disruption to users and applications.
• Physical and electronic service options provide coverage that works across on-premises devices and remote sites, supporting a consistent support experience no matter where your equipment resides.
• Predictable total cost of ownership with a single, transparent service agreement that simplifies budgeting, procurement, and renewal processes for growing networks.
• Replacement service included to resolve problems efficiently, helping you maintain service levels and reliability for critical devices and services.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Details are not provided in the public product summary. For precise specifications, retrieve the official specifications from the Synnex catalog using the product's UPC or SKU as the reference.

How to install Cisco Smart Net Total Care - Extended Service

Note: This offering is a service contract rather than a physical product. Activation involves enrolling eligible devices and attaching the extended service entitlement to your Cisco account. General steps to get started include:

• Gather device identifiers (serial numbers, model SKUs) for all devices you wish to cover under the Extended Service.
• Work with Cisco or your authorized reseller to enroll assets in the Smart Net Total Care program and select the 8x5 with Next Business Day Exchange entitlement.
• Confirm geographic coverage, response times, and renewal terms to ensure the contract meets your operational requirements.
• Register entitlements in the Cisco Support Portal and verify that covered devices appear with active coverage in the portal.
• Establish the process for case creation, escalation, and access to resources, including hardware replacements and service documentation as needed.

Frequently asked questions

• What is Cisco Smart Net Total Care - Extended Service? It is a service contract offering 8x5 access to Cisco technical support, hardware replacement through Next Business Day exchange, and parts coverage to maintain Cisco devices and network reliability.
• What does Next Business Day exchange mean? For eligible hardware issues, Cisco or the service provider arranges a replacement to be delivered by the next business day to minimize downtime and maintain service continuity.
• Which items are covered? Coverage typically includes eligible Cisco hardware and related parts, with options for physical and electronic service components; exact terms depend on the contract.
• How do I activate or renew? Activation and renewal are managed through your Cisco account team or an authorized reseller; assets should be registered and entitlements verified in the Cisco Support Portal.
• Is this suitable for my organization? If your goal is reliable, enterprise-grade support with predictable costs and fast hardware replacements, this extended service can help protect your investment and maintain uptime for critical devices.