Cisco Smart Net Total Care - Extended Service - Service

The Cisco Smart Net Total Care - Extended Service is an essential service designed to maximize the reliability and performance of your Cisco hardware investment. This comprehensive service not only protects your valuable assets but also enhances their longevity, ensuring that your business operations run smoothly and efficiently. Whether you're a small business or a large enterprise, this service is tailored to meet your needs by providing a robust support framework that guarantees minimal downtime and optimal performance.

• Comprehensive Coverage: The Cisco Smart Net Total Care - Extended Service delivers extensive support, including access to the latest software updates, security patches, and technical support. This ensures your system operates at peak performance, safeguarding against vulnerabilities and enhancing your operational efficiency.
• Next Business Day Parts Replacement: Should a hardware failure occur, this service guarantees next business day delivery for parts replacement. This feature significantly reduces the potential for downtime, allowing your business to maintain productivity and reliability.
• Enhanced Support Features: Enjoy 8 x 5 technical support from Cisco experts. This ensures that you have access to knowledgeable professionals during business hours, providing you with the assistance needed to troubleshoot issues and keep your systems running efficiently.
• Peace of Mind: With the Cisco Smart Net Total Care - Extended Service, operate confidently knowing that your hardware is protected. You have the necessary resources to tackle unexpected issues, allowing you to focus on your core business activities.
• Convenient Parts Service Characteristics: The service is designed with user convenience in mind, ensuring easy operation and management of your support needs for a seamless experience. From registration to service requests, everything is streamlined for your ease.

Technical Details of Product

• Service Type: Extended Warranty Service
• Service Coverage: 8 hours a day, 5 days a week
• Response Time: Next Business Day for Parts Replacement
• Support Access: Technical support during business hours from Cisco experts
• Parts Replacement: Includes coverage for essential replacement parts

How to Install

To install the Cisco Smart Net Total Care - Extended Service, follow these steps:

1. Purchase the Cisco Smart Net Total Care - Extended Service for your specific hardware model.
2. Access the Cisco support portal and register your product using the service contract number provided upon purchase.
3. Familiarize yourself with the service details and ensure all relevant personnel are aware of the support capabilities and processes.
4. In case of hardware failure, initiate a service request through the Cisco support portal or by contacting Cisco support directly to arrange for next business day parts replacement.

Frequently Asked Questions

• What is included in the Cisco Smart Net Total Care - Extended Service?
  This service includes technical support, software updates, security patches, and next business day parts replacement to ensure your systems remain operational.
• How does the next business day parts replacement work?
  If a hardware failure occurs, simply contact Cisco support before the cut-off time on a business day, and replacement parts will be delivered by the next business day to minimize downtime.
• Can I upgrade my service level after purchasing?
  Yes, you can upgrade your service level based on your changing business needs. Contact your Cisco representative or Cisco support for more information.
• Is 24/7 support available with this service?
  No, the standard service provides support during business hours (8 x 5). For 24/7 support, additional options are available from Cisco.
• How do I register for the service after purchase?
  You can register for the service by accessing the Cisco support portal and entering your service contract number. Follow the on-screen instructions for product registration.