Cisco Smart Net Total Care - Extended Service for Catalyst 9300 24p

Elevate your network reliability with Cisco Smart Net Total Care (SmartNet) Extended Service for the Catalyst 9300 24-port family. This comprehensive support solution blends Cisco’s award-winning technical services with advanced business intelligence, delivering proactive insights, faster issue resolution, and continuous access to essential software updates. Designed for mission-critical networks, SmartNet Extended Service ensures your Catalyst 9300 switches stay current, secure, and available, so your IT team can focus on strategic initiatives rather than firefighting technical glitches.

• Comprehensive hardware and software coverage for Cisco Catalyst 9300 24-port models, including hardware replacement and software/firmware updates. This service is built to minimize unplanned downtime by ensuring devices stay up-to-date with the latest Cisco IOS XE releases, security patches, and feature enhancements. With SmartNet, your network gear is protected across the lifecycle—from initial deployment through growth phases—so you can rely on steady performance and predictable maintenance costs.
• 24x7 access to Cisco Technical Assistance Center (TAC) and a dedicated support experience that helps your team resolve complex issues quickly. Whether you encounter a configuration challenge, a hardware concern, or a software anomaly, Cisco specialists are available around the clock to diagnose, guide, and resolve problems. This around-the-clock access is a cornerstone of the SmartNet promise, designed to shorten mean time to resolution and keep critical services online.
• Proactive service intelligence and dashboards deliver actionable insights about your Catalyst 9300 estate, including device health, anticipatory alerts, and recommended remediation steps. By turning raw telemetry into meaningful guidance, SmartNet Extended Service helps IT leaders prioritize repairs, plan capacity, and optimize network operations. The proactive intelligence supports better change management and reduces the risk of cascading issues that disrupt users and applications.
• Flexible service levels and regional coverage to fit the needs of mid-market to enterprise networks. Whether you require extended service windows, regional response options, or tailored coverage for particular sites, SmartNet offers configurations that align with your operational requirements and budget. This flexibility helps ensure your Catalyst 9300 devices remain well-supported as your network topology evolves and expands.
• Simplified lifecycle management and ongoing value through a unified service experience that blends Cisco’s support ecosystem with easy-to-use management portals. The service includes an intuitive portal for case management, software updates, and asset tracking, enabling your IT team to monitor coverage, access resources, and coordinate renewals with ease. Long-term value is driven by reduced downtime, streamlined administration, and ongoing access to Cisco’s latest capabilities.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service 9300 24p 1/10/

• What’s included: Comprehensive coverage of hardware and software for the Cisco Catalyst 9300 24-port series, including parts replacement, firmware and software updates, access to Cisco TAC, and use of the SmartNet service portal for case management and asset tracking.
• Core benefits: 24x7 technical support, proactive diagnostics, and access to the latest Cisco software images and security updates to help ensure your network remains secure, stable, and feature-rich.
• Deployment scope: Designed for Catalyst 9300 24p devices deployed across small, medium, and large enterprises, with options for regional coverage and scalable service levels as your environment grows.
• Delivery model: Service activation typically requires product details and registration through Cisco’s service portal, with ongoing management via the SmartNet dashboard and case-based workflows.
• Notes on specifications: Detailed technical specifications are provided by Cisco and the supplier’s product documentation. If you need exact SKUs, serial ranges, or regional terms, refer to your Cisco account representative or the vendor specifications portal associated with your SmartNet contract.

how to install Cisco Smart Net Total Care Extended Service

Smart Net Total Care isn’t installed in the traditional sense like a software package; it’s activated and managed through Cisco’s service platforms. To begin, ensure you have the correct Catalyst 9300 24p devices identified for coverage and gather the serial numbers or product identifiers for each unit. Work with your Cisco account team or authorized partner to select the appropriate service level and term length that aligns with your operational needs and regional coverage requirements.

1) Activate and register the service: After purchasing SmartNet, activate the Extended Service in Cisco’s Smart Services portal. Register each Catalyst 9300 switch to the contract so Cisco can associate your hardware with the service entitlement. This step establishes the coverage against your devices and enables access to TAC and software updates.

2) Verify device compatibility and software posture: Confirm that your Catalyst 9300 24p devices are running supported Cisco IOS XE software versions compatible with your service level. If needed, plan for firmware upgrades during a maintenance window to minimize user impact while preserving security and feature parity.

3) Enable proactive telemetry access: Ensure that your network devices are visible to Cisco’s monitoring systems. This typically involves enabling telemetry streams or other reporting mechanisms so Cisco can generate proactive alerts, health insights, and recommendations. This visibility is essential for the proactive intelligence features included with SmartNet Extended Service.

4) Establish case-management workflows: Configure how your team will submit and track issues through the Cisco TAC portal. Define escalation paths, on-site requirements (if any), and preferred communication channels. A well-documented workflow reduces mean time to respond and resolve incidents by aligning your internal processes with Cisco’s support model.

5) Regular review and renewal planning: Schedule periodic reviews of your service coverage, device inventory, and renewal timelines. As your network grows, your coverage may need adjustments to keep pace with new Catalyst 9300 deployments, site additions, or changes in criticality. Ongoing management helps sustain maximum value from your SmartNet investment.

Pro tip: Maintain an up-to-date asset inventory, including device models, serial numbers, and location data. Clear asset records simplify activation, renewals, and proactive diagnostics, ensuring you receive timely software updates and hardware protection where it matters most.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service? It is an enhanced support and hardware/software coverage offering from Cisco, providing 24x7 access to technical assistance, proactive device monitoring, software updates, and hardware replacement for covered Cisco devices, with extended service options designed for Catalyst 9300 switches.
• Which devices are covered by this service? The description refers to Cisco Catalyst 9300 24-port switches. Coverage specifics, including model variations and site eligibility, are defined in your contract and Cisco’s service portal; work with your Cisco representative to confirm exact coverage per device and serial number.
• How do I activate or renew Smart Net Total Care? Activation is typically performed in Cisco’s Smart Services portal after purchase, where you register devices and select a service level. Renewal is managed through your Cisco account or partner, ensuring continuous protection as you add or retire devices.
• Does Smart Net Total Care include hardware replacement? Yes. Hardware replacement is part of standard SmartNet coverage, subject to terms, conditions, and regional availability. Replacement is coordinated through the Cisco TAC or approved service providers and is designed to minimize downtime for critical infrastructure.
• What kind of support can I expect from Cisco TAC? Cisco TAC offers 24x7 technical support, guidance on configuration and troubleshooting, access to Cisco’s technical resources, and assistance with software upgrades, defect investigations, and issue resolution, all tailored to the service level you purchase.
• Can I customize the service level for my Catalyst 9300 deployment? Yes. Smart Net Total Care Extended Service provides configurable options for coverage duration, regional support, and response times to fit enterprise needs and budget considerations. Consult with your Cisco account team to tailor the plan.
• Where can I find the exact specifications for this service? Exact technical specifications and terms are found in the vendor documentation and your contract with Cisco. If you need precise SKUs, coverage limits, or regional terms, contact your Cisco representative or access the supplier’s product specifications portal referenced in your purchase agreement.