Cisco Smart Net Total Care - Extended Service for Cisco Catalyst 9300 24-Port Mgig (Service C9300 AN)

The Cisco Smart Net Total Care Extended Service for the Catalyst 9300 series delivers enterprise-grade support designed to keep critical network edges running smoothly in today’s data-driven world. As the Internet of Everything accelerates connectivity across applications, devices, and clouds, networks must stay resilient, secure, and easy to manage. This extended service provides proactive coverage that helps you plan, deploy, and scale your 24-port Mgig (Multi-Gig) edge switches with confidence. With continuous access to Cisco’s technical resources, automatic software updates, and reliable hardware replacement options, you can minimize downtime, maximize performance, and protect your network investments over the long term. The service is crafted for organizations that rely on consistent uptime, rapid issue resolution, and predictable budgeting, ensuring your Catalyst 9300 devices stay current, secure, and fully supported as your network evolves.

• Comprehensive coverage for Cisco Catalyst 9300 24-Port Mgig switches: This Extended Service supports the full lifecycle of your 24-port Mgig edge devices, including hardware replacement, firmware/IOS updates, and entitlement management so you stay current with Cisco’s latest features and security enhancements.
• 24x7 access to Cisco Technical Assistance Center (TAC): Get round-the-clock access to Cisco experts who can assist with configuration, troubleshooting, and complex network issues—reducing mean time to resolution and keeping critical services online.
• Proactive monitoring and diagnostics: The service leverages Cisco’s proactive monitoring tools to detect potential faults, performance anomalies, and security risks before they impact end users, enabling preventative maintenance and faster remediation.
• Predictable support with flexible service levels: Choose the coverage level that fits your operation, including fast hardware replacement options (e.g., Next-Business-Day), so you can recover quickly from hardware failures and minimize downtime during outages or maintenance windows.
• Security, cloud readiness, and lifecycle optimization: The Extended Service aligns with Cisco’s security and cloud connectivity roadmap, helping you safeguard traffic, maintain policy compliance, and optimize asset utilization across on-premises and hybrid environments.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service C9300 24port Mgig An

• Coverage scope: Cisco Smart Net Total Care Extended Service for Catalyst 9300 Series switches with 24-Port Multi-Gig Ethernet (Mgig) interfaces, including entitlements for covered hardware and software.
• Hardware replacement: Hardware replacement options are available under the contract, typically including Next-Business-Day replacement in supported regions to minimize downtime and preserve network availability.
• Software and firmware updates: Access to Cisco IOS XE updates and related software entitlements for the covered devices, ensuring you stay compliant with security and performance improvements.
• Technical assistance: 24x7 global access to Cisco TAC for timely issue resolution, guidance on best practices, and escalation to senior engineers when needed.
• Online tools and entitlement management: Access to the Cisco Smart Net Online portal for asset tracking, contract visibility, license management, and proactive alerts related to covered gear.

How to install Cisco Smart Net Total Care - Extended Service - Service C9300 24port Mgig An

• Confirm eligibility and purchase: Ensure you have an active Smart Net Total Care Extended Service contract that covers the Catalyst 9300 24-Port Mgig devices. Complete the purchase or renewal through your Cisco partner or Cisco account team.
• Register devices in the Smart Net portal: Add the affected Catalyst 9300 switches to your Smart Net Total Care entitlement by registering the devices’ serial numbers and service tags in the Cisco portal to link them to the contract.
• Attach devices to the contract: Align each switch with the appropriate service contract and indicate preferred service levels (e.g., Next-Business-Day hardware replacement) based on operational requirements and location.
• Configure monitoring and alerts: Enable proactive monitoring and notification settings in the Smart Net Online portal to receive alerts about health, firmware readiness, and security advisories for covered devices.
• Leverage TAC for onboarding and best practices: When first activating the service, contact Cisco TAC if you need onboarding assistance, deployment guidance, or help aligning updates with maintenance windows.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service?

  Smart Net Total Care Extended Service is Cisco’s premium maintenance program that extends hardware and software coverage for covered devices, delivers 24x7 access to Cisco’s Technical Assistance Center, proactive monitoring, software updates, and supported hardware replacement. It is designed to reduce downtime, simplify asset management, and provide predictable support for mission-critical networks.

• Which devices are covered under this service?

  The service described here is tailored for Cisco Catalyst 9300 Series switches with 24-Port Multi-Gig interfaces (Mgig). Coverage specifics, contract terms, and available service levels depend on your region and the exact SKU or UPC of the device, so consult your Cisco representative or partner for precise entitlements.

• What service levels can I expect?

  Standard offerings include 24x7 TAC access and hardware replacement options such as Next-Business-Day. Depending on the contract, you may select enhanced response times and expedited hardware replacement to minimize downtime during failures.

• How do I renew or extend the service?

  Renewals are handled through Cisco or your authorized partner. It’s recommended to review contract terms before expiry, verify device coverage, and coordinate enrollment in the Smart Net portal to ensure uninterrupted service continuity.

• How do I access technical resources and software updates?

  After enrollment, you gain access to the Cisco Smart Net Online portal, where you can manage entitlements, receive alerts, download software updates for covered devices, and track asset details for easier maintenance planning.