Cisco Smart Net Total Care - Extended Service - Service C9300 48-port Upoe

Protect your Cisco Catalyst 9300 network investment with Cisco Smart Net Total Care Extended Service for a 48-port UpoE configuration. This service is designed to minimize downtime, accelerate issue resolution, and keep your network infrastructure running at peak performance. With 24 x 7 x 4 hour coverage, access to Cisco’s technical resources, and seamless parts replacement, you can rely on a robust support framework that aligns with mission-critical operations. The Extended Service level elevates traditional warranty by providing proactive monitoring, rapid escalation, and an entitlement that covers both physical and electronic parts, ensuring your 48-port UpoE switch remains secure, up-to-date, and highly available in dynamic enterprise environments.

• 24/7 expert technical support with 4-hour hardware exchange: Round-the-clock access to Cisco TAC specialists staffed to diagnose and resolve issues quickly. When hardware faults occur, this service prioritizes rapid exchange or replacement to restore service and minimize network disruption.
• Comprehensive coverage for physical and electronic parts: Includes replacement parts and electronic components to keep your Catalyst 9300 48-port UpoE device functioning with current capabilities, firmware compatibilities, and security updates.
• Global reach and streamlined escalation: Whether your fleet spans a single site or multiple continents, Cisco Smart Net Total Care delivers a consistent service experience with a clear escalation path and access to authorized partners and Cisco engineers.
• Direct access to Cisco resources and proactive diagnostics: Benefit from proactive monitoring, software advisories, and engineering guidance that help prevent outages before they occur and optimize performance over time.
• Efficient asset management and predictable costs: Simplify budgeting with a single-service entitlement that aligns hardware support, software updates, and service levels, reducing unexpected maintenance expenses and downtime risk.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service C9300 48-port Upoe

• Service type: Extended coverage under Cisco Smart Net Total Care, with 24 x 7 x 4 hour response and on-site or exchange-based hardware replacement depending on issue and entitlement.
• Coverage scope: Global support including access to Cisco Technical Assistance Center (TAC), engineering advisories, and product-specific knowledge bases for Catalyst 9300 Series devices.
• Supported hardware: Cisco Catalyst 9300 family, specifically 48-port UpoE configurations, designed for high-density PoE deployments and advanced campus networking needs.
• Parts and replacements: Includes physical parts and electronic components required to restore functionality, with replacement options aligned to the device’s hardware revision and service level agreement.
• Service delivery: Coordinated through Cisco TAC and authorized service partners, with defined escalation, response, and resolution targets to minimize downtime.

How to install Cisco Smart Net Total Care - Extended Service - Service C9300 48-port Upoe

• Verify eligibility and enrollment: Confirm that your Cisco Catalyst 9300 48-port UpoE is eligible for Smart Net Total Care Extended Service and complete the service enrollment in the Cisco Smart Net Total Care portal or through your Cisco account representative.
• Gather necessary identifiers: Collect the product's SKU, serial numbers, and any relevant warranty or procurement documents to ensure accurate service alignment and entitlement assignment.
• Activate and register the service: Activate the extended service contract in the Cisco portal, linking it to the specific switch model and site location to enable proactive monitoring and rapid support access.
• Define coverage and response expectations: Establish preferred contact points, escalation routes, and site-specific coverage windows to ensure TAC routing aligns with your network operations. Confirm replacement options (physical vs. electronic parts) based on the device configuration.
• Coordinate with Cisco TAC on deployment: In the event of an issue, initiate a TAC case through the portal or phone channel, provide symptom details, and allow the engineering team to guide diagnostics, remote workarounds, or hardware exchange as appropriate.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care - Extended Service include for a 48-port UpoE Catalyst 9300?
  A: It provides 24 x 7 support, 4-hour hardware exchange or replacement, access to Cisco TAC, and coverage for both physical parts and electronic components essential to maintain the device’s performance and security posture.
• Q: How does the 4-hour exchange work?
  A: When eligible issues are identified by Cisco TAC, a replacement part or device is dispatched to the site or arranged through a courier service within the specified 4-hour window, depending on location and the service level chosen. This minimizes downtime on critical campus networks.
• Q: Are software updates included?
  A: Yes. The Extended Service typically includes access to software advisories and compatible firmware updates as part of the entitlement, ensuring your 48-port UpoE switch remains current with security and performance improvements.
• Q: Can I manage multiple devices under a single Smart Net Total Care contract?
  A: Yes. The service supports multiple Cisco devices across sites under a common entitlement, with centralized management through the Cisco portal for visibility and easier administration.
• Q: What information do I need to enroll or renew?
  A: You’ll typically provide device serial numbers, SKU or product identifiers, site locations, and the contact details for your IT or network operations team. Your Cisco representative can guide you through enrollment, renewal, and any customization options.