Cisco Smart Net Total Care Extended Service for Catalyst 3650 24-Port PoE

Protect your Cisco Catalyst 3650 24-Port PoE investment with Cisco Smart Net Total Care Extended Service. This comprehensive service delivers proactive, end-to-end coverage that helps you maximize uptime, optimize network performance, and safeguard your hardware investment. With 8x5x4 hour exchange service, inclusive replacement parts, and electronic service access, you gain dependable, round-the-clock support designed to reduce downtime, accelerate issue resolution, and keep your business running smoothly. This extended service is ideal for organizations seeking predictable budgeting, rapid response times, and peace of mind knowing that expert Cisco technicians are just a service request away. Whether you’re deploying new features, performing firmware updates, or maintaining critical application performance, Smart Net Total Care Extended Service provides a reliable backbone for your network operations.

• 8x5x4 Hour Exchange Coverage: Rely on business-hour response with a four-hour hardware exchange window, ensuring rapid restoration of services and minimizing network downtime. This coverage is designed to keep mission-critical devices like the Catalyst 3650 running smoothly during peak operational periods and busy maintenance windows.
• Replacement Parts Included: The service package incorporates replacement parts as needed, helping your network stay current and functional. By providing timely parts availability, you can reduce repair times and maintain performance levels without lengthy delays or sourcing challenges.
• Electronic Service Sub-Type with Online Resources: Access Cisco’s electronic service framework, including online case management, resources, and up-to-date documentation. The electronic service model streamlines ticketing, knowledge base access, and remote troubleshooting, empowering your IT team to resolve issues faster.
• Physical Protection for Your Investment: In addition to remote support, the extended service offers protections that help secure your hardware investments. This includes coverage designed to address wear, accidental damage, and environmental risks, contributing to longer device lifespans and easier asset management.
• Peace of Mind and Reliability: With a trusted service partner like Cisco, you gain predictable support outcomes, access to Cisco’s technical expertise, and a structured process for issue resolution. This translates into improved network reliability, fewer unplanned outages, and a dependable foundation for your IT strategy.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Catalyst 3650 24 Po

• Coverage type: Extended service with 8x5x4 hour exchange to minimize downtime.
• Inclusions: Replacement parts and hardware exchanges as needed to maintain operational readiness.
• Service sub-type: Electronic service with access to online portals, knowledge resources, and case management.
• Protection scope: Physical protection designed to preserve investment and support asset longevity.
• Compatibility: Designed for Cisco Catalyst 3650 24-Port PoE hardware and related ecosystem components.
• Notes: Coverage details can vary by contract, region, and SKU; consult your Cisco partner or reseller for precise terms and conditions.

how to install Cisco Smart Net Total Care Extended Service

Activating and using Smart Net Total Care Extended Service is a straightforward process managed through Cisco’s service platforms. While installation of the physical catalyst switch remains unchanged, you will need to enroll the device and align the service contract to enable coverage and access to the portal resources. Here are general steps to get started:

• Confirm eligibility and purchase: Work with your Cisco account representative or authorized partner to confirm that your Catalyst 3650 24-Port PoE unit is eligible for Smart Net Total Care Extended Service and to finalize the contract details.
• Register the device: In the Cisco Smart Net Total Care portal, register the device by entering the device’s serial number, model information, and the corresponding contract details. Proper registration ensures accurate coverage mapping and case routing.
• Link to the service account: Associate the device with the correct service account or customer profile to enable seamless case creation and progress tracking within the portal.
• Activate online access: Activate electronic service access to leverage the knowledge base, documentation, and self-service tools. This unlocks resources that help your team troubleshoot, plan maintenance, and optimize performance.
• Set up alerts and SLAs: Configure notification preferences, escalation paths, and service-level expectations within the portal so you receive timely updates on cases and upcoming maintenance windows.
• Plan for ongoing support: Establish internal processes for requesting exchanges, coordinating with Cisco Technical Assistance Center (TAC), and scheduling preventive maintenance in alignment with business needs.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service? It is an extended service contract that provides proactive support, hardware exchange, replacement parts, and access to Cisco’s electronic service resources to help maintain network reliability and uptime for eligible Cisco devices, including Catalyst 3650 series switches.
• What does 8x5x4 hour coverage mean? This coverage means support is available during regular business hours (8 hours a day, 5 days a week) with an expected hardware exchange response time of up to 4 hours after the service request is opened, helping minimize downtime for critical network components.
• Does the service include on-site hardware replacement? Yes. The exchange-based model typically provides replacement hardware and parts to restore service quickly, with on-site delivery to the designated location as part of the contract terms. Exact delivery times depend on region and stock availability.
• How do I activate and manage the service? Activation occurs through the Cisco Smart Net Total Care portal or via your authorized Cisco partner. You’ll register your Catalyst 3650 device, attach it to the contract, and use the portal to manage cases, access resources, and monitor coverage status.
• Is the Catalyst 3650 24-Port PoE specifically supported? The service is designed to support Cisco Catalyst 3650 24-Port PoE devices and related ecosystem components under the terms of the contract. For exact model compatibility, confirm with your Cisco partner or consult the service agreement.