Cisco Smart Net Total Care - Extended Service for Catalyst 9300L 48-Port

Optimize uptime and maximize the value of your Cisco Catalyst 9300L 48-port deployment with Cisco Smart Net Total Care Extended Service. This comprehensive service covers 24x7 expert support, rapid 4-hour hardware exchange, and guaranteed parts availability to keep your network running smoothly in mission-critical environments. With proactive diagnostics, access to Cisco’s acclaimed Technical Assistance Center (TAC), and continuous software updates while covered, this entitlement delivers peace of mind, reduces mean time to repair, and helps you plan and manage your next upgrade with confidence. Whether you’re supporting a data center, campus core, or edge aggregation, Smart Net Total Care Extended Service is designed to simplify support, streamline asset management, and protect your investment in Cisco technology over the long term.

• 24x7 expert support and accelerated issue resolution backed by Cisco’s global TAC, ensuring you receive help whenever you need it.
• Hardware replacement with a guaranteed 4-hour response, reducing downtime and keeping critical network paths operational when equipment fails or encounters faults.
• Parts replacement and access to vetted hardware components as part of the service, ensuring you have the right components on hand for quick repairs.
• Software updates and access to Cisco engineering resources during the covered term, helping you stay current with security patches, performance improvements, and new features.
• Unified lifecycle and asset management for Catalyst 9300L 48-port deployments, with centralized entitlements and simplified renewals across global sites.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Catalyst 9300l 48p P

• Service Type: Extended Service
• Coverage: 24x7 access with 4-hour hardware exchange
• Response Time: 4 hours for hardware replacement after fault determination
• Hardware Replacement: Yes, via exchange
• Parts Included: Replacement parts provided under service entitlements
• Software Updates: Access to eligible Cisco software updates and patches while covered
• Device Coverage: Cisco Catalyst 9300L 48-port models
• Enrollment: Activated engagement linked to your Cisco account and device serials

How to Install Cisco Smart Net Total Care Extended Service

Because Smart Net Total Care is a service entitlement rather than a physical install, setup focuses on enrollment and entitlement activation to ensure coverage is properly applied to your Catalyst 9300L devices. Follow these steps to get the most from your extended service and to enable proactive protection across your network:

• Verify device compatibility and confirm you own a supported Catalyst 9300L 48-port switch model that qualifies for the Extended Service tier.
• Collect essential information for enrollment, including device serial numbers, model SKUs, and the Cisco account associated with your organization.
• Acquire or confirm your Smart Net Total Care entitlement from your Cisco reseller, authorized partner, or Cisco Commerce, and obtain the service contract or order number.
• Register and activate the service in your Cisco account, attaching the Catalyst 9300L devices to the Smart Net Total Care entitlement to establish coverage lineage.
• Assign coverage to each device and enable automatic notifications for key events such as renewal reminders, fault reporting, and update notices.
• Create a contact and escalation path within your organization to coordinate with Cisco TAC for any incidents and ensure your hardware replacement requests are processed promptly.
• Maintain an up-to-date inventory of covered devices and review entitlements periodically to optimize renewal timing and to plan for hardware refreshes or expansions.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service?

  It is a comprehensive support service for Cisco devices that provides 24x7 technical assistance, rapid 4-hour hardware replacement, and access to Cisco software updates and resources. The Extended Service tier offers enhanced uptime protection and simplified asset management for eligible Cisco hardware, including Catalyst 9300L devices.

• Which devices are covered under this service?

  The coverage is designed for Cisco Catalyst 9300L 48-port models. Ensure your specific SKU aligns with the support contract to enable full entitlement and access to TAC, parts, and software updates during the term.

• What is the response time for hardware replacements?

  The service guarantees a 4-hour response time for hardware exchange after fault determination, helping minimize downtime and keep critical network paths available.

• Are software updates included?

  Yes. While the service is active, eligible Cisco software updates and patches are available to covered devices, helping you stay secure and current with performance improvements and new features.

• How do I enroll or activate the service?

  Enrollment typically occurs through your Cisco account, a Cisco partner, or your reseller. You will need device serial numbers, SKUs, and an associated service order or contract. After enrollment, attach the Catalyst 9300L devices to the Smart Net Total Care entitlement and configure notifications for renewals and incidents.