Cisco Smart Net Total Care - Extended Service - Service Cpu, Mem, Drives, 2

Experience enterprise-grade protection for your Cisco infrastructure with Smart Net Total Care Extended Service. This comprehensive support plan delivers 24x7 assistance with a guaranteed 4-hour on-site response, covering essential hardware components such as CPUs, memory, and drives for up to two Cisco devices. Designed to minimize downtime, protect your investment, and simplify budgeting with a predictable total cost of ownership, this service connects you directly to Cisco’s global support network, ensuring rapid problem resolution, proactive guidance, and access to critical hardware replacements when you need them most.

• Around-the-clock support with fast on-site response: Benefit from 24x7 access to Cisco technical assistance and a guaranteed 4-hour on-site visit window to minimize downtime and restore business-critical services quickly.
• Comprehensive hardware coverage for CPUs, memory, and drives: Protect the most vital components of your Cisco systems, including central processing units, memory modules, and storage drives, across up to two devices.
• Maintenance, parts, and labor included: The program covers engineering services, replacement parts when needed, and labor for on-site maintenance, reducing unexpected repair costs and administrative overhead.
• Predictable total cost of ownership (TCO): Fixed service terms and pricing help you forecast budgets with confidence, eliminating surprise maintenance charges and enabling easier financial planning.
• Proactive support and problem resolution: Access proactive diagnostics, engineering guidance, and rapid escalation to Cisco experts to prevent issues before they impact operations and shorten mean time to repair (MTTR).

Technial Details of Cisco Smart Net Total Care - Extended Service - Service Cpu, Mem, Drives, 2

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Cisco Smart Net Total Care - Extended Service

Because this is a service program rather than software or hardware you install, activation and deployment are handled by Cisco or an authorized partner. To initiate coverage, prepare the following and contact Cisco or your preferred partner to start the process:

• Device details: collect serial numbers and model numbers for the Cisco devices you want covered (up to two devices).
• Current service information: have any existing service contract numbers ready to streamline activation and ensure proper alignment with your new Extended Service plan.
• Site readiness: confirm the on-site technician can access the equipment location and provide the necessary environment for replacement parts or maintenance activities.
• Service level confirmation: specify you require 24x7 support with a 4-hour on-site response window to ensure the agreement matches your uptime goals.
• Activation and monitoring: after contract activation, you’ll receive credentials to a service portal, access to Cisco technical assistance, and ongoing notifications about upcoming maintenance or replacements.

Frequently asked questions

• What is Cisco Smart Net Total Care - Extended Service?

  It is a hardware maintenance and support program from Cisco that provides 24x7 technical assistance, on-site maintenance, and parts and labor coverage for critical components such as CPUs, memory, and drives, specifically configured for up to two devices. The service is designed to reduce downtime, manage maintenance costs, and offer predictable budgeting through a fixed service contract.

• What does 24x7x4 Hour On-site mean?

  It means around-the-clock access to Cisco technical support, with an on-site engineer dispatched to your location within four hours after a critical issue is identified and approved for service action, guaranteeing rapid recovery for mission-critical equipment.

• Which components are covered under this Extended Service?

  The coverage includes core hardware components: CPUs, memory modules, and drives. The plan is designed for up to two Cisco devices, ensuring key hardware elements are maintained with prompt replacements and repairs as needed.

• Is software support included with this service?

  The primary focus of this Extended Service is hardware maintenance, parts, and labor, along with access to Cisco technical assistance. Software updates or licensing changes may be addressed through separate agreements or as part of combined service offerings, depending on the specific contract terms.

• How is pricing structured for this service?

  Pricing is typically fixed under a contract term, providing a predictable total cost of ownership. The exact rate depends on factors such as the number of devices covered, their model families, and the agreed service level. This structure helps you budget with confidence and avoids surprise maintenance expenses.

• How do I activate and manage the service once purchased?

  Activation is performed by Cisco or an authorized partner. After activation, you gain access to a service portal, escalation channels, and a dedicated support team. You can monitor service events, track replacement parts, and coordinate on-site visits through the portal, ensuring transparent and efficient maintenance management.