Cisco Smart Net Total Care - Extended Service - Service Cpu, Mem, Drives, 2

Secure, optimize, and future‑proof your Cisco investment with Cisco Smart Net Total Care Extended Service. This comprehensive service delivers 24x7 on‑site support, rapid parts replacement, and proactive maintenance across critical hardware components—CPU, memory, and drives—to help you achieve a predictable total cost of ownership. Designed for busy networks that demand dependable performance, the Extended Service package guarantees rapid escalation to Cisco’s Technical Assistance Center, immediate on‑site response, and a streamlined path to issue resolution. With Parts & Labor coverage and around‑the‑clock access to expert guidance, you can minimize downtime, maximize uptime, and keep your systems aligned with evolving business needs. Whether you’re protecting data center appliances, edge devices, or campus infrastructure, this service option provides the reliability and speed that modern networks require, so you can focus on delivering value rather than managing risk.

• Round‑the‑clock peace of mind with 24x7x4 hour on‑site support. When hardware issues strike, your team has rapid access to Cisco engineers and an on‑site response window that helps minimize downtime. This coverage is engineered to keep mission‑critical devices online through weekends, holidays, and peak business periods, ensuring that maintenance windows don’t turn into production outages. The service is tailored to respond quickly to hardware alerts, enabling faster fault isolation and remediation so your network stays resilient under pressure.
• Comprehensive parts and labor coverage for CPU, memory, and drives. The Extended Service includes parts replacement and labor to restore devices to optimal operating conditions after hardware failures or performance‑limiting faults. By protecting the most critical components—central processing units, memory modules, and storage/drives—you reduce the risk of cascading issues and avoid costly outages. This protection extends beyond a single device, supporting consistent performance across components that drive your core network functions and services.
• Predictable total cost of ownership with predictable service expenditure. Rather than facing unexpected repair bills, you gain budgeting clarity with a fixed‑price support model that covers both parts and labor. This predictability simplifies financial planning, helps justify IT investments internally, and aligns maintenance with your procurement cycles. In practice, the Extended Service minimizes surprise expenditures and provides a steady cadence of support activities aligned with your network lifecycle, firmware upgrades, and hardware refresh plans.
• Access to Cisco TAC and proven tooling for faster issue resolution. With Smart Net Total Care, you gain direct access to Cisco’s world‑class Technical Assistance Center and the support ecosystem that accelerates troubleshooting. This includes secure portals, proactive alerts, and a knowledge base built from decades of field experience. The result is faster fault diagnosis, optimized configurations, and guidance on best practices for hardware maintenance, capacity planning, and software compatibility—helping you keep your network current and compliant with best practices.
• Tailored protection for CPU, memory, and drives across Cisco devices. This Extended Service is designed to safeguard the components most central to network performance. By focusing coverage on CPUs, memory modules, and storage drives, the service protects against hardware faults that can degrade throughput, latency, and reliability. The strategy supports a wide range of Cisco platforms and configurations, ensuring that your most valuable assets receive the attention they need to operate at peak efficiency and to support your growing workloads and critical applications.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Cpu, Mem, Drives, 2

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Smart Net Total Care - Extended Service - Service Cpu, Mem, Drives, 2

Getting started with Cisco Smart Net Total Care Extended Service is straightforward and designed to minimize friction during deployment. Follow these practical steps to ensure your coverage is active and aligned with your asset inventory:

• Verify eligibility and purchase details. Confirm that the Extended Service contract is active for your Cisco devices and that you have the appropriate reseller or Cisco account team in place to manage activation, renewal, and device assignment. Have the contract number and coverage start date on hand to streamline the setup process.
• Collect device and asset information. Assemble a complete list of devices contemplated for coverage, including model numbers, serial numbers, and current firmware versions. This ensures accurate mapping of the service to your hardware footprint and prevents gaps in protection.
• Register devices in the Cisco Smart Net Total Care portal. Use the official portal to register each device, or work with your partner to complete the registration on your behalf. Successful registration ensures alerts, service calls, and TAC access are properly linked to your assets.
• Activate service features and notifications. Within the portal, configure critical alerts, maintenance windows, and escalation paths that match your network change window, change management processes, and incident response protocols. This enables proactive notifications and faster response when issues arise.
• Establish a maintenance plan aligned with your lifecycle. Plan for firmware upgrades, device refresh cycles, and routine hardware health checks in concert with your IT strategy. Align monitoring thresholds with your performance targets so that preventive actions can be taken before faults impact users or services.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care - Extended Service cover?
• A: It provides 24x7 on‑site support, rapid parts replacement, and labor coverage for key hardware components (including CPU, memory, and drives) with access to Cisco TAC and the Smart Net Total Care portal, aimed at reducing downtime and controlling maintenance costs.
• Q: Is on‑site support available 24/7 with a four‑hour response time?
• A: Yes. The Extended Service includes 24x7 support with a four‑hour on‑site response window to address hardware issues promptly and minimize production impact.
• Q: Which components are specifically covered under this service?
• A: Coverage focuses on essential hardware components—CPU, memory modules, and drives—in supported Cisco devices, ensuring rapid parts replacement and service delivery when failures occur.
• Q: How does this service affect total cost of ownership?
• A: By bundling parts and labor into a predictable contract, it reduces unexpected repair expenses and helps with budgeting, lifecycle planning, and procurement alignment over the device lifespan.
• Q: How do I activate and manage the service?
• A: Activation is handled via your Cisco account or approved partner. After activation, register eligible devices in the Smart Net Total Care portal to enable TAC access, alerts, and proactive maintenance planning.