Cisco Smart Net Total Care - Extended Service for CPU, Mem, Drives (24x7 On-site)

Protect your critical Cisco infrastructure with Cisco Smart Net Total Care Extended Service, a comprehensive maintenance solution designed to safeguard your investment and maximize uptime. This offering delivers 24x7 access to expert assistance, rapid on-site support, and a robust parts-and-labor warranty that covers essential hardware components such as processors (CPU), memory modules, and drives. Whether you are running a data center, a campus network, or a distributed enterprise, this service reinforces reliability, accelerates issue resolution, and provides predictable budgeting through a single, easy-to-manage contract. With Cisco’s trusted global support network and a defined on-site response, you gain peace of mind knowing that critical components will be replaced or repaired quickly, often before business impact is felt by end users.

• Around-the-clock coverage with 4-hour on-site response: Experience fast, predictable hardware support anywhere your devices reside. The 24x7 availability ensures that emergencies are escalated immediately, reducing downtime and keeping mission-critical applications online when you need them most.
• Parts and labor included for CPU, memory, and drives: This extended service encompasses both the replacement parts and the labor required to repair or replace affected hardware components, helping to minimize unexpected maintenance costs and extend the life of your Cisco investments.
• Direct access to Cisco Technical Assistance Center (TAC) and software updates: Gain priority access to Cisco’s renowned technical expertise, leveraging proactive diagnostics, guidance, and the latest software updates where applicable to optimize performance and security posture.
• Designed for reliability and value: By covering critical components such as CPUs, memory, and drives, the service reduces the risk of cascading failures, improves overall system stability, and protects your operations from hardware failure-related outages.
• Global reach with flexible contract terms: Whether you operate a single site or a multinational network, the service scales with your environment and offers flexible durations and entitlements to match your procurement and renewal cycles.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Service type: Extended service/maintenance contract for Cisco hardware and related components.
• Coverage model: 24×7 access with a 4-hour on-site response window for eligible devices.
• Inclusions: Parts and labor included for covered components; on-site hardware replacement when required.
• Components covered: CPU, memory modules, and drives (as specified by device entitlement and contract terms).
• Global support: Availability across regions through Cisco and authorized partners to support multinational deployments.
• Activation and eligibility: Requires an active Cisco entitlement; registration and verification of eligible devices are managed through Cisco’s service portal or a designated reseller/VAR.

how to install Cisco Smart Net Total Care - Extended Service

Unlike a software installation, this service requires activation and enrollment to become effective on your Cisco devices. Follow these practical steps to enable coverage and ensure a smooth support experience.

First, confirm device eligibility. When you purchase Cisco Smart Net Total Care Extended Service, verify that your specific Cisco hardware and firmware versions are eligible for the extended maintenance contract. This typically involves providing device serial numbers, model information, and proof of purchase to your Cisco account team or authorized partner.

Next, activate the entitlement. Access the Cisco service portal or coordinate with your reseller to register the devices under the service contract. Activation ties your hardware to the service account and enables on-site dispatch, TAC access, and parts replacement under the agreed terms. Ensure contact details, locations, and escalation preferences are up to date so dispatch teams can respond accurately and quickly.

Prepare a reference map of critical devices. Create a device inventory that lists each router, switch, or appliance covered by the contract, including location, primary function, and uptime requirements. This information helps the Cisco TAC route and prioritize cases effectively and ensures the right technicians are deployed for on-site visits.

Understand the escalation and dispatch process. In the event of a hardware issue, contact Cisco TAC or your approved partner according to your contract's defined channels. Provide device model, serial number, symptoms, and any recent changes. With 24x7 coverage, you can expect prompt recognition of severity levels and a rapid transition to field dispatch if on-site response is required within the 4-hour window.

Maintain proactive maintenance practices. While the service focuses on rapid response and hardware replacement, it also enables access to diagnostic tools, software updates, and best-practice guidance from Cisco. Engage in proactive health checks and firmware recommendations whenever available, as these measures complement the hardware-focused protection to improve reliability and performance over time.

Frequently asked questions

Q: What does Cisco Smart Net Total Care - Extended Service cover?

A: This extended service contract provides on-site maintenance with 24x7 access to Cisco TAC, 4-hour on-site response, and inclusions for parts and labor to replace or repair covered hardware components such as CPU, memory, and drives. It is designed to protect Cisco devices, help maintain uptime, and deliver predictable maintenance costs across your network infrastructure.

Q: How fast is the on-site response, and what regions are supported?

A: The service offers a 4-hour on-site response window for eligible incidents, available globally through Cisco and its authorized partners. Availability may vary by location and device eligibility; your contract will specify the geographic scope and travel constraints.

Q: Are software updates included with this service?

A: Yes, customers with Smart Net Total Care Extended Service typically gain access to Cisco Software updates and related technical guidance as part of the entitlement. This support complements hardware protection by helping ensure compatibility and security throughout the device lifecycle.

Q: How do I activate or renew this service?

A: Activation usually occurs upon purchase and requires registration of device serial numbers and model data in the Cisco service portal or through your authorized reseller. Renewal terms vary by contract, with options to extend coverage for additional periods and devices as your network grows.

Q: What happens if a covered component fails?

A: When a covered component such as a CPU, memory module, or drive fails, Cisco or an authorized partner will initiate a service ticket and dispatch an on-site technician within the agreed 4-hour window. Replacement parts are included under the contract, and after service, the device is restored to operational status with minimal downtime.

Q: Can I customize my coverage for multiple sites or devices?

A: Yes. Cisco Smart Net Total Care Extended Service is designed to scale with diverse environments, offering flexible terms and entitlements to accommodate multiple devices and locations. Work with your Cisco account team or partner to tailor a plan that aligns with your deployment footprint and budget.