Cisco Smart Net Total Care: Extended Service (Data Only)

With mission-critical networks, even a routine issue can ripple across customers, employees, and revenue. Cisco Customer Experience (CX) delivers continuous support from the moment you purchase Cisco products, through deployment and ongoing optimization. The Cisco Smart Net Total Care Extended Service (Data Only) is designed to protect your data-network investments with proactive monitoring, rapid issue resolution, and comprehensive access to Cisco's frontline expertise. This service helps minimize downtime, shorten repair cycles, and keep your data-driven business running smoothly.

• Comprehensive, 24x7 coverage: Round-the-clock access to Cisco Technical Assistance Center (TAC) for covered devices, with escalation paths that prioritize critical issues and reduce mean time to resolution.
• Proactive monitoring and diagnostics: Cisco CX proactively monitors your network, delivering proactive alerts and recommended fixes so IT teams can act before problems impact users and services.
• Hardware replacement options: Depending on your contract, receive hardware replacement through Next-Business-Day (NBD) shipping or faster 4-hour response options for business-critical devices to minimize downtime.
• Software updates and interoperability: Entitlement to the latest Cisco software and firmware updates, with access to Cisco’s software center and upgrade guidance to keep devices compatible and secure.
• Simplified service management: Centralized contract management, streamlined renewals, and clear coverage terms help you plan budgets, reduce administrative overhead, and protect your IT investments.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Mgig Data Only, Ne

• Service type: Extended Smart Net Total Care coverage for data-only devices as defined by Cisco and the reseller’s contract.
• Coverage scope: 24x7 technical assistance from Cisco TAC; access to service tools, portals, and knowledge resources, with device eligibility determined by the contract.
• Hardware replacement: Options may include Next-Business-Day (NBD) hardware replacement or faster response windows, contingent on device class and service level.
• Software updates: Access to Cisco software updates and firmware upgrades for covered devices, ensuring security, compatibility, and feature enhancements.
• Access and administration: Access to Cisco Customer Experience portals and support administration tools; activation of coverage through your Cisco partner or account team.
• Activation and renewal: Activation requires a valid SKU/UPC and service contract; continuous coverage requires timely renewals and device list updates.

How to install Cisco Smart Net Total Care Extended Service

As a service contract rather than a physical product, installation means activation, enrollment, and linkage of devices to the coverage. Follow these steps to ensure smooth activation and ongoing support:

• Step 1: Verify eligibility and collect device identifiers (serial numbers, SKUs/UPCs) for all assets you want covered.
• Step 2: Initiate the service order with your authorized Cisco partner or directly through the Cisco Service Contract Center (SCC).
• Step 3: Register covered devices in the Cisco service portal and attach the contract to each device so TAC and support tooling recognize eligibility.
• Step 4: Confirm activation timelines, settings for hardware replacement, and ensure TAC access is enabled for your account and contacts.
• Step 5: Maintain coverage by renewing before expiry, updating the device list as your network evolves, and reviewing your service level options to align with business needs.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care Extended Service?
  A: It’s Cisco’s extended support contract that provides 24x7 technical assistance, hardware replacement options, software updates, and access to Cisco CX resources for covered devices, helping minimize downtime and optimize network performance.
• Q: What does the "Data Only" designation mean?
  A: The term indicates a variant of the Smart Net Total Care offering tailored to data-network devices under specific contract terms. Exact scope, devices eligible, and service levels are defined by your Cisco partner and contract.
• Q: What hardware replacement options are included?
  A: Replacement options typically include Next-Business-Day (NBD) shipment or faster response windows for eligible devices, depending on the service level. Availability depends on device type and contract terms.
• Q: Are software updates included?
  A: Yes—coverage generally includes access to Cisco software updates and firmware upgrades for covered devices, ensuring ongoing security and compatibility.
• Q: How do I activate or renew?
  A: Activation is done through your Cisco partner or Cisco’s Service Contract Center. Renewal timing should be tracked well in advance of expiry to avoid coverage gaps, and device lists should be updated as needed.