Cisco Smart Net Total Care - Extended Service: Service Microphone, Speakers And Navigator

Overview: The Cisco Smart Net Total Care Extended Service is a premium support solution designed to maximize uptime, reduce risk, and protect your Cisco investments across complex environments. This service blends Cisco’s award-winning foundational technical support with an enhanced layer of actionable business intelligence, empowering IT teams with faster problem resolution, proactive insights, and streamlined asset management. Tailored for organizations relying on Cisco’s collaboration endpoints and network infrastructure, this extended offering covers the core technology stack while delivering added value through proactive monitoring, assistance, and lifecycle planning. Although the name references a comprehensive range of components often used in modern communications architectures—such as microphones, speakers, and navigational endpoints—the service is structured to ensure full lifecycle coverage for eligible Cisco devices, software, and related technologies. If you’re looking to safeguard your investment, minimize downtime, and maintain peak performance, the Smart Net Total Care Extended Service provides a predictable, single-source option for technical support, service delivery, and ongoing optimization.

• 24/7 access to Cisco TAC and priority issue resolution — Round-the-clock technical assistance from Cisco’s renowned Technical Assistance Center, with expedited handling of critical incidents to help you recover faster and keep your operations running smoothly.
• Comprehensive hardware and software coverage — Includes support for device hardware, software updates, licenses, and entitlement management, enabling you to stay up-to-date and secure without separate repair or upgrade contracts.
• Proactive diagnostics and actionable intelligence — Gains from proactive monitoring, diagnostic tools, and data-driven insights that help identify potential risks before they impact users, improving reliability and planning for future capacity.
• Lifecycle management and simplified renewals — Streamlined renewal processes, consolidated service ownership, and clearer governance to reduce administrative overhead and maintain continuous coverage across your Cisco estate.
• Coverage for collaboration and network endpoints — While the Extended Service title references service microphone, speakers, and navigator components, the offering is designed to protect a broad range of Cisco devices and technologies, delivering unified support and consistency across your collaboration, networking, and endpoint ecosystems.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Microphone, Speakers And Navigator

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Smart Net Total Care - Extended Service - Service Microphone, Speakers And Navigator

Smart Net Total Care is a service rather than a physical device, so installation focuses on activation, enrollment, and optimization of coverage. Follow these steps to activate and maximize the benefits of the Extended Service:

• Verify eligibility and purchase details with your Cisco account or authorized reseller, ensuring the product title and SKUs align with Smart Net Total Care Extended Service.
• Register the service in the Cisco SmartNet portal and bind it to your device inventory using the relevant UPC or SKU to enable accurate tracking and entitlement management.
• Provide accurate device details, serial numbers, site information, and model families to ensure proper coverage categorization and lifecycle planning.
• Activate access to the Cisco Technical Assistance Center (TAC) and configure notification preferences for proactive alerts, renewal reminders, and service events.
• Monitor service status, review online resources, and leverage dashboards and analytics to optimize performance, asset utilization, and future procurement decisions.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care - Extended Service cover?

  A: It provides comprehensive technical support for eligible Cisco hardware and software, access to Cisco TAC 24x7, proactive diagnostics, entitlement management, and streamlined renewal processes to help ensure reliability and ongoing optimization across your Cisco ecosystem.

• Q: How do I access Cisco TAC support?

  A: TAC access is provided as part of the Smart Net Total Care service, enabling round-the-clock technical assistance, case submission, and escalation through the Cisco support portal or designated channels.

• Q: Are hardware replacements included?

  A: Hardware replacement options are included under the service where terms apply, subject to product eligibility, warranty status, and service level selections. Replacement timing and processes are defined in the service agreement.

• Q: Can I renew the service online?

  A: Yes, renewals are designed to be straightforward via the Cisco SmartNet portal or through your authorized reseller, with consolidated device coverage and synchronized entitlement across your Cisco assets.

• Q: Does the service include software updates and asset management?

  A: Yes. The Extended Service covers software updates, licenses, and entitlement management, along with asset tracking and proactive insights to help you plan upgrades and expansions efficiently.