Cisco Smart Net Total Care – Extended Service for Nexus 9300 (48p, 100)

Experience enterprise-grade protection for your Cisco Nexus 9300 backbone with Cisco Smart Net Total Care Extended Service. This comprehensive support plan delivers round-the-clock expertise, rapid hardware and software assistance, and a seamless, single-source experience designed to keep critical data-center networks running at peak performance. With 24 x 7 x 4 hour coverage, exchange-ready parts (physical and electronic), and a dedicated emphasis on reliability, this service is built for organizations that demand high availability, predictable maintenance, and fast remediation for Nexus 9300 deployments configured with 48 ports. Whether you’re consolidating data center operations, expanding spine-leaf architectures, or planning routine upgrades, Smart Net Total Care Extended Service provides the support framework you need to minimize downtime and maximize uptime.

• 24x7x4 Hour Coverage for Continuous Uptime: This extended service delivers around-the-clock access to Cisco’s Technical Assistance Center (TAC) and engineering resources, with a guaranteed four-hour response window for eligible cases. In the event of hardware failure, the service includes Exchange - Parts - Physical, Electronic, enabling rapid component replacement and swift restoration of service. The outcome is reduced downtime, more predictable maintenance windows, and a resilient network foundation that supports mission-critical workloads. IT teams gain confidence knowing expert assistance is available whenever issues arise, easing planning for maintenance, upgrades, and capacity expansion across Nexus 9300 platforms.
• Comprehensive Hardware and Software Support: Beyond replacement, this plan covers software and firmware updates, best-practice guidance, and configuration support to help you maintain secure, optimized Nexus 9300 operations. You benefit from direct access to Cisco TAC for advanced troubleshooting, interoperability checks, and escalation assistance, along with a streamlined case-management process. The combination of physical and electronic parts ensures faster turnarounds and consistent service levels across the entire stack of devices within your Nexus 9300 family. This holistic approach reduces the need for multiple vendors and simplifies procurement, so your IT staff can focus on strategic initiatives rather than break/fix cycles.
• Proactive Diagnostics and Risk Management: The service emphasizes proactive health checks, compatibility validation, and proactive alerts that surface potential issues before they impact users. Remote diagnostics and expert guidance help you optimize configurations, plan firmware upgrades, and anticipate capacity requirements. With proactive monitoring, you gain early visibility into cooling, power, and network throughput concerns that can affect performance, enabling your team to schedule maintenance during low-traffic windows. This proactive stance minimizes unplanned outages and supports consistent service levels in high-demand data-center environments that rely on Nexus 9300 switches for leaf-spine topologies and multi-site deployments.
• Data Center Ready and Scalable for Nexus 9300: The Extended Service is designed to align with the 48-port Nexus 9300 configurations, supporting growth in dense data centers and high-availability fabrics. As your network expands, the service coverage adapts to include additional line cards, modules, and chassis where needed, preserving reliability across your Nexus 9300 installation. The combination of hardware replacement, rapid part availability, and ongoing access to Cisco engineering resources helps you manage migrations, capacity planning, and software-defined networking (SDN) changes with reduced risk. This makes the service a strategic asset for organizations pursuing scalable, future-ready data-center networks that demand continuous uptime and predictable performance.
• Cost Efficiency and Simplicity of Procurement: A single, integrated support contract covers both hardware and software, reducing vendor management complexity and administrative overhead. The Extended Service simplifies budgeting with a predictable expense model, minimizes unexpected repair costs, and provides a unified escalation path for faster remediation. For Nexus 9300 deployments central to data center operations, this means fewer procurement headaches, clearer service-level commitments, and a more straightforward path to maintaining compliance, security, and performance standards across multi-site environments.

Technical Details of Cisco Smart Net Total Care – Extended Service for Nexus 9300 48p 100

• Service Type: Extended
• Coverage: 24 x 7 x 4 Hour
• Service Model: Exchange – Parts – Physical, Electronic
• Sub Type: Physical service sub type for better reliability
• Supported Equipment: Cisco Nexus 9300 Series, 48-port configurations
• Includes: Access to Cisco TAC, proactive diagnostics, and hardware replacement options

How to install Cisco Smart Net Total Care – Extended Service for Nexus 9300

• Step 1: Verify eligibility and purchase confirmation. Ensure the Nexus 9300 device is covered under the Extended Service contract and collect the contract number, device model, serial numbers, and location details to speed activation and future requests.
• Step 2: Register assets in your Cisco service portal. Create or update asset records for every Nexus 9300 switch in scope, including serial numbers, site locations, and any relevant topology or rack information to support accurate case routing and escalation.
• Step 3: Activate the service against the correct hardware. Use the Cisco customer portal or contact Cisco support channels to associate the Extended Service with the designated Nexus 9300 devices, confirming coverage start dates, terms, and regional response expectations.
• Step 4: Configure escalation and notification preferences. Set preferred contact methods, designate primary on-site contacts, and specify critical-service windows to ensure rapid response when a problem arises.
• Step 5: Maintain documentation and review cadence. Keep asset inventories up to date, document software versions, topology changes, and any maintenance activities to help Cisco support diagnose issues quickly and to support future upgrades or expansions.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care – Extended Service?

  A: It is an extended service contract that provides 24x7 expert technical support, hardware replacement options, and ongoing access to Cisco engineering resources to maintain and optimize Cisco Nexus 9300 deployments beyond the standard warranty period.

• Q: What does 24x7x4 Hour coverage mean?

  A: It signifies around-the-clock availability of Cisco support with a guaranteed four-hour response time for eligible cases, ensuring rapid assistance and a faster path to issue resolution.

• Q: Which devices are covered under this service?

  A: The service is tailored for Cisco Nexus 9300 series devices, including 48-port configurations and related components within the supported deployment.

• Q: Does the Extended Service include hardware replacement?

  A: Yes. The service includes Exchange – Parts – Physical, Electronic, enabling timely hardware replacements and minimizing downtime when failures occur.

• Q: How do I activate or renew the service?

  A: Activation typically involves registering assets in Cisco’s service portal or contacting Cisco support to associate the Extended Service with the specific Nexus 9300 hardware. Renewal follows Cisco’s standard process, often tied to contract terms and coverage periods requested by your organization.