Cisco Smart Net Total Care - Extended Service - Service Only, C9300 48p Fiber

Protect your Cisco Catalyst ecosystem with a robust, enterprise-grade support plan designed to keep your C9300 48p Fiber deployment running smoothly. Cisco Smart Net Total Care - Extended Service - Service Only delivers reliable coverage that combines expert technical assistance with fast response times, helping you minimize downtime, optimize network performance, and safeguard your investment. This service-focused option is ideal for organizations that already manage hardware procurement and spare parts while seeking consistent access to Cisco’s global support network, proactive guidance, and streamlined case handling. By opting for Extended Service - Service Only, you gain a predictable service experience that emphasizes rapid issue resolution, timely parts coordination, and peace of mind for mission-critical networks, whether you’re overseeing a campus, data center, or large-scale distributed environment.

• Fast, reliable support with 8x5 expert assistance: Access Cisco TAC during business hours to diagnose and resolve hardware-related issues affecting your C9300 48p Fiber, helping to keep critical services online and meet uptime targets.
• Next Business Day exchanges to minimize downtime: When a covered component fails, receive a replacement part or unit by the next business day, so your network can rapidly recover with minimal disruption.
• Parts-focused protection for dependable efficiency: The service emphasizes timely parts coordination and replacement to sustain performance and reduce operational risk across your switching infrastructure.
• Investment protection and value enhancement: Extend the useful life of your Catalyst 9300 48p Fiber hardware with ongoing vendor-supported maintenance, reducing unexpected repair costs and preserving resale value.
• Peace of mind from a trusted, enterprise-grade provider: Rely on Cisco’s global support ecosystem, service standards, and proven processes to manage your network reliability and service-level commitments.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Only, C9300 48p Fiber

• Service type: Extended Service - Service Only (coverage focused on service delivery, not hardware ownership)
• Coverage levels: 8 x 5 x Next Business Day - Exchange (business hours support, rapid parts/exchange service)
• What’s included: Access to Cisco Technical Assistance Center (TAC) for hardware-related issues and guidance, with service delivery via the Smart Net Total Care framework
• Portal access: Enrollment in the Cisco Smart Net Total Care portal for case management, entitlements, and proactive alerts
• Target devices: Cisco Catalyst 9300 Series, including the C9300 48p Fiber configuration, with coverage aligned to supported hardware lifecycle
• Benefits: Increased reliability, reduced downtime, predictable maintenance costs, and enhanced support responsiveness through Cisco’s global network

How to install Cisco Smart Net Total Care - Extended Service - Service Only, C9300 48p Fiber

Installing and activating this service is a straightforward process designed to get you connected to Cisco’s support ecosystem quickly. Start by confirming eligibility and purchasing the Extended Service - Service Only plan for your C9300 48p Fiber switch. Then register the service to ensure proper entitlements and accurate mapping to your device serial numbers. Once active, you can leverage the Cisco Smart Net Total Care portal to monitor coverage, create and track cases, and receive proactive alerts that help you stay ahead of potential issues. Use the portal to manage exchanges, request parts, and coordinate with Cisco TAC for rapid resolution. Regularly review service notices and product lifecycle information to align maintenance windows with your network change calendars. If you operate a multi-site or multi-region environment, consolidate entitlements under a single account to simplify management and ensure consistent service delivery across all sites.

Step-by-step guidance

• Step 1: Verify eligibility and purchase the Extended Service - Service Only plan for your C9300 48p Fiber device(s).
• Step 2: Register each device in the Cisco Smart Net Total Care portal using the device serial number and order details to activate entitlements.
• Step 3: Confirm coverage dates, service levels, and contact information so Cisco can route alerts and TAC support to your team.
• Step 4: Configure portal alerts and case workflows to streamline issue detection, case creation, and escalations.
• Step 5: When a fault occurs, open a new service request (if needed) and coordinate an exchange or parts shipment with Cisco TAC, following the portal guidance for tracking and resolution.

Frequently asked questions

• What exactly is included in Cisco Smart Net Total Care - Extended Service - Service Only?
  This offering provides service-focused coverage for your Cisco Catalyst 9300 Series (C9300 48p Fiber) hardware, including 8x5 technical support and Next Business Day exchanges. It does not include hardware ownership or advanced hardware replacement outside the specified exchange window, but it does include access to Cisco TAC and the Smart Net Total Care portal for case management and proactive support.
• What is the difference between “Service Only” and standard hardware maintenance?
  “Service Only” emphasizes service delivery and support, while standard maintenance may include broader hardware replacement options or different entitlement terms. The Extended Service - Service Only arrangement focuses on fast issue resolution, exchange timing, and access to Cisco’s expertise without implying ownership of spare parts.
• How fast is Next Business Day service?
  Next Business Day means a replacement part or unit is typically shipped to your site by the next business day after the service request is approved, helping minimize downtime for covered hardware faults.
• How do I manage this service after purchase?
  You manage your entitlements, cases, and alerts through the Cisco Smart Net Total Care portal. It provides visibility into coverage status, proactive advisories, and case tracking to simplify ongoing support.
• Which devices are covered under this plan?
  The plan is tailored for Cisco Catalyst 9300 Series switches, including the C9300 48p Fiber configuration, with entitlements aligned to the device serial numbers you register in the portal.
• Can I combine this service with other Cisco support offerings?
  Yes. Cisco services are designed to be layered. You can integrate Extended Service - Service Only with other Cisco support contracts to align with your broader network maintenance strategy and lifecycle planning.