Cisco Smart Net Total Care - Extended Service - Service Server For Ise App

This Cisco Smart Net Total Care Extended Service for the Service Server dedicated to the Ise App delivers enterprise-grade coverage that helps you keep your identity services and network infrastructure running smoothly. With a focus on reliability, predictable costs, and fast support, this service package is designed to protect your investment in Cisco hardware and software while minimizing downtime and operational risk. It combines hardware exchange, parts availability, and direct access to Cisco’s technical resources to support a stable, high-performance Ise App environment.

• Predictable cost of ownership — This extended service plan streamlines budgeting with clearly defined terms, ensuring you know exactly what to expect for ongoing maintenance, parts, and support across the Service Server for Ise App. The arrangement helps reduce unexpected repair expenses and unplanned downtime, empowering better financial planning for your IT ecosystem.
• 8x5 next-business-day exchange — When a failure occurs, you’ll receive an exchange unit during business hours on the next business day, minimizing downtime and enabling rapid restoration of service for critical Ise App workloads. This level of coverage is designed to keep your identity services and related applications available with minimal interruption.
• Parts availability and usability — The service includes parts coverage and streamlined handling to keep your System Server components, firmware, and related modules functioning properly. With guaranteed access to replacement parts, you can maintain the performance and usability of your Ise App deployment without unnecessary delays.
• Phone support to resolve problems — Direct access to Cisco’s expert engineers helps speed issue resolution and guidance for configuration, troubleshooting, and optimization. This support is designed to reduce MTTR (mean time to repair) and empower IT staff to address problems efficiently.
• Optimized reliability for Ise App environments — By aligning service coverage with the Service Server used by the Ise App, this extended plan helps keep identity services, access policies, and related infrastructure aligned with Cisco best practices, contributing to a robust, secure, and scalable deployment.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service Server For Ise App

• Service Level — 8x5x Next Business Day Exchange, providing rapid hardware replacement during business days to minimize downtime.
• Scope — Extended service coverage for the Service Server used with the Ise App, including hardware components and related services required to maintain operation.
• Support Access — Direct Phone Support with Cisco Technical Assistance Center (TAC) access to help diagnose and resolve issues efficiently.
• Parts and Replacements — Comprehensive parts service to ensure spare parts and replacements are available to support ongoing system performance.
• Maintenance and Updates — Includes guidance and access to software updates and patches as applicable to the covered device and its integration with the Ise App environment.

how to install Cisco Smart Net Total Care - Extended Service - Service Server For Ise App

Because this offering is a service contract rather than a physical product, installation focuses on onboarding your Ise App environment to the extended service framework and ensuring coverage is active for the Service Server. Follow these general steps to align your deployment with the Cisco Smart Net Total Care plan:

• Verify eligibility and purchase details to confirm coverage for the specific Service Server used with the Ise App.
• Gather device identifiers and documentation (such as SKU or UPC) for accurate service provisioning and portal enrollment.
• Register the service in Cisco’s customer portal or the designated service management platform and attach it to the affected Service Server hardware used by the Ise App.
• Confirm the service level, response times, and exchange terms are correctly configured in your account profile and asset records.
• Test continuity of coverage by initiating a proactive check or simulated service request to ensure TAC access and exchange processes are operational.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care - Extended Service for the Service Server For Ise App include?

  A: The package includes 8x5x Next Business Day hardware exchange, parts coverage, and direct phone support to resolve issues, with access to Cisco TAC and software updates as applicable. It is designed to keep the Service Server and Ise App environment reliably supported and optimized.

• Q: What does Next Business Day Exchange mean in practice?

  A: If a covered component fails during business hours, Cisco provides a replacement unit or necessary parts by the next business day, helping to minimize downtime and keep critical services available.

• Q: Does this service cover software updates or only hardware?

  A: The extended service includes access to software updates and patches relevant to the covered Service Server and its integration with the Ise App, alongside hardware support. This helps ensure compatibility and security for the overall deployment.

• Q: How do I renew or extend the service into the next term?

  A: Renewal options are managed through Cisco’s service portal or your authorized Cisco reseller. Renewal typically maintains the same service level and terms, ensuring continued coverage for hardware, parts, and support. It’s advisable to review coverage before expiration to avoid gaps.

• Q: Which devices and configurations are eligible for this extended service?

  A: Eligibility generally covers the Service Server components used in conjunction with the Ise App deployments. Exact eligibility depends on the device model, current maintenance status, and purchase records. Consult your Cisco account representative for a precise list.