Cisco Smart Net Total Care - Extended Service for UCS Fabric Interconnect 6454

Experience enterprise-grade protection for your Cisco UCS Fabric Interconnect 6454 with Cisco Smart Net Total Care — Extended Service. This comprehensive support plan is engineered to maximize uptime, accelerate issue resolution, and optimize operational efficiency across your data center. With 8x7 coverage, Next Day exchange of parts, and proactive service features, this program is designed to keep your UCS infrastructure running smoothly while reducing downtime and maintenance overhead.

• 8x7 support with Next Day exchange ensures rapid access to expertise and parts, minimizing downtime and keeping critical systems online.
• Parts replacement service included means defective components are swapped quickly to restore function and performance without lengthy wait times.
• Reliable, Cisco-backed assistance provides access to the Cisco Technical Assistance Center (TAC) for issue diagnosis, guidance, and resolution.
• Designed for usability and efficiency with streamlined service characteristics that reduce administrative overhead and simplify coverage management.
• Comprehensive coverage for UCS Fabric Interconnect 6454 helps protect your investment, ensures software updates where applicable, and supports ongoing health checks and optimization across the system.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service UCS Fabric Interconnect 6454

• Service type: Extended Service
• Coverage level: 8x7 with Next Day Exchange and Parts included
• Hardware support: Parts replacement service included to resolve hardware issues quickly
• Operational focus: Reliable support to resolve technical issues affecting Cisco UCS Fabric Interconnect 6454
• Usability enhancements: Service characteristics designed for better usability and increased efficiency in handling Cisco support cases
• Scope: Dedicated to Cisco UCS Fabric Interconnect 6454, with access to Cisco TAC and proactive services as defined by the contract

How to install Cisco Smart Net Total Care - Extended Service

Note that this is a service contract rather than a software or hardware component, so there is no installation in the traditional sense. Activation and setup are performed by Cisco after you purchase the contract. To get started and ensure your UCS Fabric Interconnect 6454 receives full coverage, follow these steps:

• Purchase and activate the contract for Smart Net Total Care - Extended Service that covers the Cisco UCS Fabric Interconnect 6454. This establishes the framework for service delivery, including 8x7 support and Next Day exchanges.
• Gather device and contract identifiers gather the necessary device details (model: UCS Fabric Interconnect 6454, serial numbers) and your service contract or SKU/UPC information to attach to the coverage. These identifiers help Cisco correctly associate the hardware with the service entitlement.
• Register and link to your Cisco account—log in to your Cisco.com account, navigate to the Services or My Services area, and attach the UCS Fabric Interconnect 6454 to your Smart Net Total Care entitlement. This enables TAC access and proactive support workflows.
• Confirm service activation and access—after linking, confirm that 8x7 coverage, Next Day exchange, and parts replacement are active for the device. Check for any required confirmations or documentation from Cisco to ensure your exposure to proactive diagnostics and updates.
• Configure monitoring and escalation preferences—set up preferred TAC contact methods, escalation paths, and notification preferences if your plan includes proactive monitoring and health checks.
• Use and benefit from ongoing support—once activated, you can submit cases via the Cisco TAC portal, receive firmware and software guidance when relevant, and leverage the knowledge base and product-specific resources tied to your Smart Net Total Care contract.

Frequently asked questions

• Q: What is included in Cisco Smart Net Total Care - Extended Service for the UCS Fabric Interconnect 6454?
  A: This Extended Service provides comprehensive, Cisco-backed technical support with 8x7 coverage, Next Day exchange for parts, and a hardware replacement component as part of the service entitlement. It is designed to resolve technical issues quickly while improving usability and operational efficiency for the UCS Fabric Interconnect 6454.
• Q: What does 8x7x Next Day - Exchange - Parts mean?
  A: “8x7” indicates around-the-clock access to technical support from Cisco, while “Next Day” refers to rapid delivery of replacement parts. The “Exchange - Parts” element means that faulty parts can be exchanged with new or refurbished components to restore functionality without extended downtime.
• Q: Do I need to install anything for this service?
  A: No software installation is required. This is a service contract activated through Cisco. After purchase, you activate and link the contract to your UCS Fabric Interconnect 6454 in your Cisco account, after which TAC support and replacement services become available as defined by the terms of the contract.
• Q: How does this service improve uptime and issue resolution?
  A: By combining around-the-clock access to Cisco TAC with rapid parts replacement and proactive service features, you reduce mean time to repair (MTTR) and shorten downtime for hardware failures or configuration issues affecting the UCS Fabric Interconnect 6454.
• Q: Is software updates and proactive monitoring included?
  A: Software updates are typically included as part of the ongoing coverage and eligibility may depend on the specific contract terms. Proactive monitoring and health checks are often available or optional within Cisco Smart Net Total Care, designed to help detect and address issues before they impact operations. Always verify the exact inclusions with your Cisco representative or the contract documentation.