Cisco Smart Net Total Care - Extended Service for UCS M5 2RU

In today’s data centers, uptime is essential. Cisco Smart Net Total Care Extended Service for UCS M5 2RU delivers comprehensive, end-to-end coverage that fuses hardware replacement with expert technical support, proactive service features, and ongoing access to software updates. This service is purpose-built for Cisco UCS M5 2RU servers, providing 8x5 coverage with Next Business Day exchange to minimize downtime and protect your investment. It combines physical parts replacement, electronic service sub-type management, and a streamlined contract experience so IT teams can focus on strategic initiatives rather than routine maintenance. With Cisco Smart Net Total Care, you gain predictable budgeting, accelerated problem resolution, and a trusted partnership that keeps your UCS environment performing at peak efficiency.

• 8x5 coverage with Next Business Day exchange ensures rapid hardware recovery for critical UCS M5 2RU components. When a failure occurs, Cisco’s parts are prioritized to reduce downtime, helping maintain business continuity in demanding data-center workloads.
• Comprehensive hardware and software support in one contract. This Extended Service includes replacement parts, access to Cisco TAC, and software updates so your UCS platform stays secure, compliant, and up-to-date without managing multiple vendors or service levels.
• Electronic service sub-type adds streamlined administration and easier renewal management. Digital records, automatic eligibility checks, and centralized service tracking simplify contract administration across your UCS assets.
• Single, predictable maintenance investment. A consolidated service contract covers hardware replacements, proactive tech support, and software enhancements—reducing administrative overhead and enabling budgeting certainty for your data center lifecycle.
• Proactive reliability and performance insights. With access to Cisco’s global support ecosystem, you benefit from proactive alerts, problem diagnosis, and a clear path to resolution that helps minimize unplanned outages and extend the life of your UCS M5 2RU investment.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service UCS M5 2RU

• Service type: Extended Service with 8x5x Next Business Day Exchange for hardware components and parts.
• Coverage scope: Hardware replacement parts included; electronic service sub-type available for streamlined administration.
• Target platform: Cisco UCS M5 2RU server family and related components within the UCS ecosystem.
• Support access: Includes Cisco Technical Assistance Center (TAC) support, software updates, and portal-based asset management.
• Delivery model: Exchange-based hardware replacement, with on-site or remote remediation as applicable per service terms.
• Activation and eligibility: Service activated with purchase and linked to the device serial numbers; coverage managed through the Cisco Smart Net Total Care portal.

How to install Cisco Smart Net Total Care

Because this is a service contract rather than a software installation, installation refers to activating and linking coverage to your Cisco UCS M5 2RU hardware. Follow these steps to enable and manage your Smart Net Total Care Extended Service:

• Confirm your UCS M5 2RU devices are eligible for Smart Net Total Care Extended Service and collect the correct serial numbers for activation.
• Coordinate with your Cisco account team or authorized reseller to obtain the service contract and ensure it matches your hardware inventory.
• Access the Cisco Smart Net Total Care portal and register your devices by associating the serial numbers with the service contract.
• Configure notification preferences and escalation paths so you receive proactive alerts, warranty reminders, and software update notices in a timely manner.
• Use the portal to submit service requests, track exchanges, and manage asset information, ensuring rapid response from Cisco whenever hardware issues arise.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care - Extended Service include for UCS M5 2RU?
• A: It includes 8x5 hardware and software support, Next Business Day exchange for failed parts, access to Cisco TAC, software updates, and electronic service features that simplify contract management and asset tracking.
• Q: Do I need to install anything to use this service?
• A: No software installation is required. Activation involves purchasing the service, linking it to the correct UCS M5 2RU serial numbers, and managing coverage through the Cisco Smart Net Total Care portal.
• Q: Can I rely on this service for software updates?
• A: Yes. The Extended Service includes access to Cisco software updates and related security and feature enhancements to keep the UCS environment current.
• Q: What happens if a component fails?
• A: A hardware replacement or exchange is arranged under the 8x5 Next Business Day SLA, with parts delivered and installed as appropriate to restore service quickly.
• Q: How do I renew or extend coverage?
• A: Renewal and management are handled through the Cisco Smart Net Total Care portal or via your Cisco account team or qualified reseller, ensuring continuity of coverage across your UCS M5 2RU assets.