Description
Protect your Cisco investments with a comprehensive Smart Net Total Care Extended Service that keeps your network running with confidence. This service is designed to deliver enterprise-grade hardware maintenance and rapid on-site support, so you can focus on business priorities rather than troubleshooting outages. The Extended Service focuses on hardware service without CPU or memory modules, offering flexible coverage that aligns with your device configuration and budget. With 24x7 access to Cisco's technical resources and a guaranteed on-site response, you can achieve superior uptime, predictable maintenance costs, and streamlined asset management across data centers, campus networks, and remote sites.
- 24x7x2 hour on-site response: When issues arise, a Cisco-certified technician can be dispatched to your location within two hours, helping you minimize downtime for mission-critical devices. This rapid response is essential for maintaining service levels across multiple sites, handling burst traffic, and ensuring business continuity during peak periods or unplanned outages.
- Parts and labor coverage: The Extended Service includes replacement parts and labor for covered hardware components, reducing unexpected capital expenditures and ensuring professional installation by qualified technicians. Cisco handles parts sourcing, compatibility checks, and installation procedures to safeguard system stability and warranty compliance.
- Hardware maintenance and proactive support: Beyond reactive repairs, this service provides ongoing maintenance planning, routine health checks, and access to Cisco’s engineering advisories. Proactive guidance helps you optimize firmware versions, refresh aging hardware in a controlled manner, and extend the useful life of your network equipment.
- Round-the-clock Cisco TAC access: You gain 24/7 access to Cisco’s Technical Assistance Center for expert fault isolation, troubleshooting guidance, and escalation support. TAC collaboration accelerates root-cause analysis, reduces MTTR, and ensures you have expert eyes on complex issues when they occur.
- Coverage tailored for hardware without CPU/Memory: This Extended Service is specifically designed for components other than CPU and memory modules. It gives you targeted protection where you need it most while allowing separate arrangements for CPU and memory coverage as required by your device portfolio.
Technical Details of Cisco Smart Net Total Care - Extended Service - Service W/o Cpu, Memory
- Service Type: Extended service with 24x7x2-hour on-site support for eligible hardware.
- Coverage Scope: Hardware maintenance and support for covered Cisco devices, excluding CPU and memory modules.
- Response Time: On-site dispatch within 2 hours of service request, subject to regional serviceability.
- Support Access: 24x7 access to Cisco Technical Assistance Center (TAC) for fault isolation and guidance.
- Parts & Labor: Replacement parts and labor included for covered components as part of the service contract.
- Software Updates: Access to software updates, bug fixes, and engineering advisories for covered devices, when applicable under the contract terms.
- Enrollment & Activation: Activation through Cisco or an authorized reseller; device registration using SKU/UPC and serial numbers as required for coverage.
- Regions & Availability: Global coverage where supported by Cisco service regions, with terms varying by location and device type.
How to install Cisco Smart Net Total Care - Extended Service - Service W/o Cpu, Memory
- Step 1 — Confirm eligibility: Verify your device model, SKU/UPC, and current service status to determine if the Extended Service is the right fit for your hardware configuration, noting that CPU and memory modules are excluded from this plan.
- Step 2 — Gather device details: Compile the required information including device model, serial numbers, and current firmware levels. This data helps ensure accurate enrollment and compatibility with the service terms.
- Step 3 — Initiate enrollment: Contact your Cisco account representative or authorized reseller to initiate activation. Provide the device details, contract preferences, and target start date for coverage.
- Step 4 — Register devices in the Smart Net Total Care portal: Once activated, register each eligible device in the Cisco Smart Net Total Care portal with the SKU/UPC and serial numbers to link them to the service contract and enable proactive management.
- Step 5 — configure service level and monitoring: Set the desired coverage level, notification preferences, and escalation routes in the portal. Establish a maintenance schedule, and ensure 24/7 TAC contact information is up to date for rapid support when needed.
Frequently asked questions
- Q: What does Cisco Smart Net Total Care - Extended Service cover when it is service W/o CPU, Memory? A: It provides 24x7x2-hour on-site hardware maintenance and parts & labor for eligible components, along with access to Cisco TAC and software updates for supported devices, while CPU and memory modules are excluded from this particular plan.
- Q: How fast is the on-site response if a problem occurs? A: Cisco guarantees a two-hour on-site response in regions where service is available, helping you restore network functionality quickly and reduce downtime across critical sites.
- Q: Do I need to replace CPU or memory separately? A: Yes. CPU and memory modules are excluded from this Extended Service. If you require coverage for those components, you can typically arrange a separate contract or include them under a different Cisco service offering tailored to your hardware mix.
- Q: How do I activate and enroll devices? A: Activation is done through a Cisco account representative or authorized reseller. You will provide the device SKU/UPC, serial numbers, and desired start date, then register the devices in the Smart Net Total Care portal to link them to the service.
- Q: What ongoing benefits does the service provide beyond reactive support? A: In addition to rapid on-site response and parts & labor, the service includes proactive hardware maintenance guidance, access to Cisco advisories, firmware recommendations, and continuous technical support to help optimize performance and uptime.
- Q: Is this service available worldwide? A: Availability varies by region and device type. Global coverage is offered where supported, with terms and response times defined per service region, so check with your Cisco representative for precise details in your location.
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