Cisco Smart Net Total Care - Extended Service (48p 100m/1g)

Unlock enterprise-grade reliability with Cisco Smart Net Total Care - Extended Service. This comprehensive support plan combines 24/7 access to expert technical assistance, rapid 4-hour hardware exchanges, and dependable parts replacement to minimize downtime and maximize network uptime. Designed for Cisco environments that demand continuous availability, this service delivers peace of mind by ensuring critical equipment is covered by a robust, scalable solution that grows with your business. Whether you’re managing a campus backbone, data center, or distributed branch network, the Extended Service aligns with your operational goals, enabling steady performance, predictable maintenance costs, and swift response when issues arise.

• 24x7 expert support with guaranteed 4-hour exchange: Access Cisco’s technical assistance around the clock, with a commitment to replace or exchange hardware within a four-hour window to keep impactful network services online and operational.
• Parts replacement service for dependable efficiency: Rapid replacement of failed components minimizes downtime and preserves network performance, reducing the need for extended outages during incidents.
• Reliable problem-solving for mission-critical environments: A streamlined service flow focuses on quick diagnosis and effective remediation, so your team can stay focused on strategic initiatives rather than firefighting outages.
• Peace of mind with proven coverage: Clearly defined service terms, ongoing access to Cisco resources, and a scalable plan that protects a wide range of Cisco devices under Smart Net Total Care.
• Flexible, scalable protection for growing networks: The Extended Service is designed to adapt as your network evolves, supporting additional devices, sites, and service levels without sacrificing response times or support quality.

Technical Details of Cisco Smart Net Total Care - Extended Service

• Service Type: Extended Service under Cisco Smart Net Total Care
• Coverage Model: 24x7 access to support with a 4-hour exchange/response window
• Hardware Replacement: Parts service with exchange-based replacement to minimize downtime
• Support Access: Access to Cisco Technical Assistance Center (TAC) for enterprise-grade assistance
• Scope of Coverage: Applies to Cisco devices and components covered under Smart Net Total Care contracts

how to install Cisco Smart Net Total Care - Extended Service

• Step 1: Confirm eligibility Verify your Cisco devices are enrolled under Smart Net Total Care and determine whether the Extended Service tier applies to your portfolio.
• Step 2: Gather device identifiers Collect serial numbers, model numbers, and part numbers of all devices to be covered to streamline enrollment and activation.
• Step 3: Engage with your Cisco partner Coordinate through your Cisco reseller, account manager, or directly with Cisco to initiate enrollment and confirm pricing, terms, and coverage levels.
• Step 4: Activate the service Complete the activation process in the Cisco account portal or via the approved channel, attaching the correct devices to the Smart Net Total Care contract.
• Step 5: Validate coverage and service levels Review the 24x7 support access details, 4-hour exchange commitments, and the scope of parts service to ensure alignment with operational needs.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care - Extended Service?

  A: It is an extended support plan that provides around-the-clock access to Cisco technical resources, hardware replacement through exchanges, and parts replacement to maintain network reliability for Cisco devices covered under the Smart Net Total Care program.

• Q: What does 24x7x4 hour coverage mean?

  A: It means 24/7 availability of technical support with a guaranteed four-hour window for hardware exchange or replacement after a service request is opened, helping to minimize downtime for critical systems.

• Q: What does exchange-based hardware replacement entail?

  A: When a covered device or component fails, a replacement unit or part is shipped to you to be swapped in, typically within the guaranteed time frame, to restore service with minimal disruption.

• Q: How do I enroll or renew this service?

  A: Enrollment or renewal commonly involves working with your Cisco reseller or account representative, providing device identifiers, and activating the Extended Service within your Cisco Smart Net Total Care account. Confirm pricing, terms, and coverage with the partner.

• Q: Which devices are eligible for this service?

  A: Eligible devices are those covered under Cisco Smart Net Total Care. Check your device eligibility with your Cisco account team or reseller to ensure accurate coverage across your Cisco portfolio.