Cisco Smart Net Total Care - Extended Service - Service With UC Sec Lic

Unlock enterprise-grade reliability with Cisco Smart Net Total Care Extended Service, now including the UC Security License. This offering blends Cisco’s award-winning foundational technical support with enhanced, data-driven insights that help you plan, optimize, and secure your Cisco-powered network and communications solutions. Designed for organizations that demand proactive problem prevention, accelerated issue resolution, and seamless license management, this service delivers predictable performance, reduced downtime, and a clearer path to digital transformation.

• Round-the-clock expert support Access Cisco’s Technical Assistance Center (TAC) 24 hours a day, 7 days a week, to help diagnose and resolve hardware and software issues faster, minimizing unscheduled downtime and keeping critical services online.
• Proactive problem detection and prevention SmartNet Total Care delivers proactive monitoring, predictive analytics, and proactive notifications that identify potential problems before they impact operations, allowing you to take corrective action ahead of time.
• Comprehensive hardware and software coverage Coverage typically spans Cisco devices, hardware replacements when needed, and software updates or security advisories, ensuring your network stays current with the latest capabilities and protections.
• Unified asset and entitlement management A centralized portal provides visibility into device inventory, warranty status, service contracts, and entitlement management, simplifying renewals and enabling better capacity planning.
• UC Security License integration The UC Sec License adds security-focused features and protections for unified communications deployments, helping to safeguard voice, video, and collaboration services across your environment.

Technical Details of Cisco Smart Net Total Care - Extended Service - Service With UC Sec Lic

• Service scope Extended service tier designed to augment foundational Cisco support with proactive analytics, rapid escalation, and enhanced security licensing options for unified communications environments.
• Coverage components Includes access to Cisco TAC, hardware replacement where applicable, software updates and security advisories, and entitlement management for participating devices.
• UC Security License Integrated security license features tailored for Cisco Unified Communications deployments, helping protect voice, video, and collaboration workloads.
• Portal access Centralized Smart Net Total Care portal provides asset inventory, warranty and service contract visibility, configuration recommendations, and renewal management.
• Service levels Response times and replacement options vary by device, contract type, and geographic region; terms are defined in the customer agreement and may include next-business-day or standard SLA options where applicable.
• Eligibility and eligibility management Coverage eligibility is determined at the time of service activation, with license entitlements tracked within the portal for streamlined renewals and audits.

How to Install Cisco Smart Net Total Care - Extended Service - Service With UC Sec Lic

• Gather all required identifiers for your devices and licenses, including model names, serial numbers, and any UPC or SKU references that may be used for registration and entitlement tracking.
• Confirm eligibility and purchase of the Smart Net Total Care Extended Service with UC Sec Lic through your Cisco channel partner or Cisco account representative.
• Register the service in your Cisco Smart Net Total Care account, then associate the service entitlement with the appropriate devices in your inventory.
• Enable access to the Smart Net Total Care portal for your IT team and stakeholders, configuring alert preferences, maintenance windows, and notification channels.
• Validate the UC Sec Lic integration by ensuring the license is attached to the correct Unified Communications deployments and that security features are accessible within the portal.
• Perform a verification check to confirm that hardware, software, and entitlement statuses are up to date, and schedule a renewal reminder aligned with your procurement cycle.

Frequently asked questions

• What is Cisco Smart Net Total Care Extended Service with UC Sec Lic? It is Cisco’s extended technical services program that blends 24/7 access to Cisco TAC with proactive monitoring, hardware and software coverage, and an integrated UC Security License to safeguard unified communications environments.
• What does the UC Sec License add? The UC Security License enhances protection for Cisco Unified Communications deployments, offering security-focused features and updates that help defend voice, video, and collaboration services.
• Who should consider this service? Organizations that rely on Cisco-enabled networks and UC deployments and want proactive risk management, faster problem resolution, and streamlined license and asset management.
• How is coverage determined? Coverage levels, response times, and hardware replacement options vary by contract, device type, and geographic region and are detailed in the customer agreement and portal terms.
• How do I manage renewals? Renewals and entitlement management are handled through the Smart Net Total Care portal, which provides visibility into warranties, contracts, and upcoming renewal dates.
• Is software updates and security advisories included? Yes, eligible software updates and security advisories are part of the service, helping keep your Cisco software stack current and protected.