Cisco Smart Net Total Care - Service

The Cisco Smart Net Total Care® service is your comprehensive solution for reliable network support and maintenance. In today's fast-paced business landscape, ensuring the robustness of your IT infrastructure is essential for maintaining customer satisfaction and business profitability. With Cisco’s extensive support services, you can rest assured that your network will remain operational and efficient. This service combines foundational offerings with high-value features to meet all your network support needs, from initial product purchase to ongoing technology refreshes.

• Comprehensive Coverage: Cisco Smart Net Total Care provides extensive coverage for your entire Cisco hardware and software portfolio, ensuring you have the necessary support at every stage of your network's lifecycle.
• Reliable Technical Assistance: Gain access to Cisco's expert technical support available 24/7, giving you peace of mind that help is just a call away for any network-related issues.
• Hardware Replacement Service: Experience the convenience of next-business-day hardware replacement services, which minimizes downtime and keeps your business operations running smoothly.
• Software Updates and Upgrades: Stay ahead of the curve with access to the latest software updates and upgrades, ensuring that your network runs on the most secure and efficient versions of Cisco software.
• Cost-Effective Investment Protection: Protect your investment with Cisco Smart Net Total Care’s cost-effective solutions designed to reduce operational costs while extending the life of your equipment.

Technical Details of Product

• Service Type: Maintenance and Support
• Support Offered: 24/7 access to Cisco Technical Assistance Center (TAC)
• Service Level Agreement (SLA): 4-hour hardware replacement response time
• Software Updates: Included for all covered products
• Coverage: Cisco hardware and software, including routers, switches, firewalls, and more

How to Install

Installing Cisco Smart Net Total Care is a straightforward process designed to integrate seamlessly with your existing Cisco infrastructure. Follow these simple steps:

1. Visit the Cisco Smart Net Total Care website and log in to your Cisco account.
2. Select the products you wish to cover under the Smart Net Total Care service.
3. Complete the registration process by filling out necessary product details and selecting the service level that suits your needs.
4. Once registered, you will receive a confirmation of your service coverage, enabling you to access technical support and other benefits immediately.

Frequently Asked Questions

What is included in the Cisco Smart Net Total Care service? The service includes 24/7 technical support, hardware replacement, access to software updates, and additional resources to ensure your network operates efficiently.

How quickly can I expect hardware replacement? Cisco offers a 4-hour response time for hardware replacement, which minimizes potential downtime for your business.

Is there a limit to the number of devices I can cover? No, you can cover as many Cisco devices as needed under the Smart Net Total Care service, providing you with comprehensive support across your network.

Can I upgrade my service level later? Yes, you can upgrade your service level at any time by logging into your Cisco account and selecting a higher service package.

What should I do if I encounter an issue with my Cisco products? Contact Cisco’s Technical Assistance Center (TAC) through the contact information provided in your service agreement for immediate support.