Cisco Smart Net Total Care - Service

Unlock maximum uptime and measurable business value with Cisco Smart Net Total Care (SNTC) - Service. This holistic Cisco CX offering combines hardware and software coverage, 24/7 access to Cisco’s renowned Technical Assistance Center (TAC), proactive monitoring, and streamlined lifecycle management. Whether you operate a small branch, a multi-site enterprise, or a distributed data center, SNTC provides fast issue resolution, predictable budgeting, and continuous modernization of your Cisco environment. From the moment you purchase Cisco products, SNTC delivers the support and insights you need to keep networks operating at peak performance, so you can focus on delivering services to customers and driving growth.

• 24/7 access to Cisco’s Technical Assistance Center (TAC) and expert engineering resources for rapid issue resolution, critical for minimizing downtime and keeping business operations running smoothly.
• Proactive monitoring and risk mitigation through Cisco Customer Experience (CX) analytics, health checks, and proactive alerts that catch problems before they affect users or services.
• Hardware replacement and coverage for eligible devices with defined service levels, including fast responses and streamlined logistics to minimize repair times and service interruptions.
• Software updates, access to the latest Cisco firmware and software releases, upgrade advisories, and planning support to ensure devices run secure, supported versions with backward compatibility and smooth migrations.
• Lifecycle management and asset visibility via a consolidated portal, delivering accurate coverage status, warranties, renewal timelines, and maintenance history for smarter budgeting and procurement decisions.

Technical Details of Cisco Smart Net Total Care - Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Smart Net Total Care - Service

Activating and configuring Smart Net Total Care is performed through Cisco Customer Experience (CX) and your Cisco account. Follow these steps to enable coverage and begin benefiting from SNTC:

• Step 1: Confirm eligibility and place the order for Smart Net Total Care through your Cisco account or an authorized Cisco reseller.
• Step 2: Access the Cisco CX portal and sign in with your organization credentials to start activation and registration.
• Step 3: Register your Cisco devices by submitting serial numbers, product names, and current software versions to build an accurate inventory and coverage map.
• Step 4: Define the service levels and coverage options (such as hardware replacement SLAs, software updates, and proactive monitoring) and link devices to the appropriate service contracts.
• Step 5: Set notification preferences, dashboards, and alerting to receive proactive health checks and event updates. Confirm terms and authorize the service so coverage is applied to devices.
• Step 6: Monitor ongoing health and performance through the CX portal, and leverage TAC guidance for ongoing optimization and upgrade planning as your network evolves.

Frequently asked questions

Q: What is Cisco Smart Net Total Care - Service?
A: Cisco Smart Net Total Care - Service is a comprehensive CX offering that combines hardware coverage, software updates, technical support, and proactive network monitoring. It provides fast access to Cisco TAC, guaranteed response times, and a centralized view of device warranties and service status to maximize network availability and performance.

Q: What devices are covered under SNTC?
A: Coverage typically includes Cisco routers, switches, wireless access points, and selected security appliances within eligible contracts. Exact coverage depends on the contract terms and supported product models. Verify with your Cisco account representative or reseller for your specific device lineup.

Q: How quickly can hardware be replaced?
A: Replacement times vary by service level and device criticality. Many SNTC agreements offer next-business-day or expedited shipping for covered hardware after problem validation, along with 24/7 TAC access for urgent incidents.

Q: Can SNTC be combined with other Cisco CX services?
A: Yes. SNTC can be paired with additional Cisco CX services to tailor coverage for multi-site deployments, data centers, cloud environments, and specialized workloads, enabling end-to-end support from planning to operations.

Q: How do I renew or extend SNTC coverage?
A: Renewal typically follows contract terms and can be managed through the Cisco CX portal or through your Cisco partner. Keeping coverage active ensures uninterrupted access to TAC, updates, and hardware support as your network evolves.