Cisco Smart Net Total Care - Service

In today's connected world, the Internet of Everything places your network at the center of business success. The Cisco Smart Net Total Care - Service delivers the proactive, end-to-end support you need to keep your network resources productive, secure, and ready to scale. This comprehensive service bundle unites 24/7 access to Cisco Technical Assistance Center (TAC), proactive network health monitoring, verified hardware replacement, and entitlement to software upgrades, all through a streamlined service portal. With Cisco Smart Net Total Care, you gain predictable support, faster incident resolution, and a smarter lifecycle strategy for your Cisco devices and software. It is designed for organizations of all sizes that depend on Cisco networking gear to power critical applications, cloud connections, and customer experiences, while simplifying governance, budgeting, and risk management in a rapidly changing technology landscape.

• Proactive, 24/7 technical support and proactive monitoring: Cisco Smart Net Total Care delivers around-the-clock access to the TAC, early detection of potential issues, and proactive health checks across your Cisco infrastructure. This enables IT teams to identify and resolve problems before they impact users or applications, reducing downtime and keeping critical services online. With real-time alerts, trend analysis, and tailored remediation guidance, you can maintain higher service levels and deliver consistent performance to customers, partners, and end users.
• Comprehensive coverage for hardware and software: This service includes hardware replacement options to minimize mean time to repair, along with ongoing software updates and entitlement to Cisco software releases. Having both hardware and software coverage under a single contract simplifies procurement, reduces administration overhead, and ensures your devices stay current with security patches, feature enhancements, and interoperability improvements—helping you maximize the value of your Cisco investment.
• Lifecycle optimization and cost efficiency: Smart Net Total Care supports asset tracking, inventory accuracy, and lifecycle planning so your network investments deliver predictable return. The service provides proactive maintenance planning, warranty alignment, and guidance on refresh cycles, enabling you to optimize capital expenditure and operating costs while maintaining high levels of network availability and performance.
• Security, reliability, and cloud-ready connectivity: The service helps enforce security best practices by keeping devices current with validated software, reducing vulnerabilities, and providing rapid access to technical resources for incident response. It also supports secure cloud integrations and interconnectivity with multiple service providers, ensuring your network can connect to cloud services and ecosystems with confidence and compliance.
• Simplified procurement and streamlined customer experience: Cisco Smart Net Total Care offers a single point of contact for coverage, streamlined enrollment, centralized billing, and a consistent service experience across a growing, multi-vendor environment. The flexible service levels and global support coverage make it easier to align with organizational budgets, procurement policies, and service-level expectations while keeping your network aligned with business goals.

Technical Details of Cisco Smart Net Total Care - Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Smart Net Total Care - Service

• Step 1: Confirm eligibility and coverage for your Cisco devices and software across the network, including routers, switches, security appliances, and data center gear.
• Step 2: Access the Cisco Service Portal using your organization’s account credentials, and locate Smart Net Total Care under the service catalog to initiate enrollment.
• Step 3: Enroll your devices by importing device identifiers (such as serial numbers or product IDs) and associating them with your service contract, ensuring the correct coverage tiers and entitlement levels.
• Step 4: Validate software and hardware entitlements, then configure notification preferences and service levels to align with your operational requirements and incident-response expectations.
• Step 5: Monitor service health, receive software updates, and coordinate hardware replacements as needed, while maintaining cross-functional communication with IT, security, and procurement teams for ongoing lifecycle management.

Frequently asked questions

• What is Cisco Smart Net Total Care – Service? It is a comprehensive support program from Cisco that combines 24/7 technical assistance, proactive network monitoring, hardware replacement, and software updates into a single, scalable service. The goal is to maximize network uptime, simplify administration, and optimize the lifecycle of Cisco devices and software across the organization.
• What devices are covered under Smart Net Total Care? Coverage typically includes eligible Cisco hardware and software entitlements within the scope of the contract. Specific supported platforms and software versions are defined by the service agreement and can be confirmed during enrollment via the Cisco Service Portal.
• How does proactive monitoring work? Cisco continuously monitors devices and software health, analyzes trends, and notifies you of potential issues before they become outages. This proactive approach helps IT teams stay ahead of problems and plan maintenance windows with minimal disruption.
• What about hardware replacements and software updates? Smart Net Total Care provides hardware replacement options to reduce downtime and access to the latest software releases and security patches. Updates are delivered through the service portal, ensuring devices stay current with Cisco-supported versions and features.
• How do I enroll and manage my service? Enrollment is completed through the Cisco Service Portal. You’ll associate devices with your contract, configure notification settings, and monitor service progress. The portal also provides access to resources, knowledge articles, and case management with Cisco TAC.
• Can Smart Net Total Care be scaled for growing organizations? Yes. The service is designed to scale with your network, supporting a mix of locations, devices, and software environments. Flexible service levels and standardized processes help manage expanding coverage without adding complexity.
• Is this service suitable for hybrid cloud environments? Absolutely. The service includes capabilities that support secure connectivity, policy enforcement, and interoperability with cloud services, enabling reliable performance across on-premises and cloud workloads.