Description
Cisco Smart Net Total Care - Service 48-port Fiber, K12
Protect and optimize your 48-port fiber networking investment with Cisco Smart Net Total Care (SNTC) Service. This comprehensive CX offering delivers end-to-end technical support, proactive guidance, and entitlement to Cisco resources that help keep your critical fiber infrastructure running at peak efficiency. From purchase through ongoing operations, SNTC provides fast access to Cisco TAC, hardware and software coverage, regular updates, and tailored service levels designed to minimize downtime, simplify management, and maximize uptime for schools, districts, and other K12 environments. With SNTC, you gain a dependable partner that understands the unique demands of educational networks and is ready to help you deliver reliable connectivity for students, teachers, and administrative staff alike.
- Reliable 24x7 access to Cisco Technical Assistance Center (TAC) for critical fiber network issues, coupled with proactive monitoring and expert guidance to diagnose and resolve problems quickly, helping minimize disruption to classrooms and administrative operations.
- Hardware replacement and coverage that reduces risk of outages, including streamlined replacement options and predictable service windows so fiber ports and related components stay online when it matters most for student learning and campus operations.
- Software updates, security advisories, and engineering best practices delivered through Cisco, ensuring your 48-port fiber solutions run on supported software with robust security, new features, and optimized performance.
- End-to-end lifecycle management across your Cisco infrastructure—entitlements, warranty alignment, simplified procurement, and consolidated support that lowers administrative overhead and improves budget predictability in a K12 setting.
- Enhanced visibility and customer experience through Cisco CX alignment: tailored service levels for education environments, access to proactive health checks, capacity planning insights, and escalation paths designed to keep your network resilient as student and staff needs evolve.
Technical Details of Cisco Smart Net Total Care - Service 48-port Fiber, K12
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to install Cisco Smart Net Total Care - Service 48-port Fiber, K12
- Step 1: Verify eligibility and purchase or renew your Cisco Smart Net Total Care service through your authorized Cisco reseller or directly in your Cisco account.
- Step 2: Activate the SNTC entitlement in the Cisco Smart Net Total Care portal and associate it with the applicable devices, such as your 48-port fiber switches or related line cards, so coverage applies to the correct hardware.
- Step 3: Confirm your devices are on a supported firmware baseline and that connectivity to Cisco’s systems is available so proactive monitoring and TAC access can function without interruption.
- Step 4: Configure preferred service levels, notification methods, and escalation contacts. This ensures you receive timely alerts about health issues, maintenance events, and recommended upgrades that preserve performance and security.
- Step 5: Review documentation on service scope, response times, and replacement commitments. Keep a record of your serial numbers, UPCs/SKUs, and renewal dates to simplify future renewals and ensure continuous coverage.
Frequently asked questions
- What is Cisco Smart Net Total Care? Cisco Smart Net Total Care is a comprehensive support and maintenance service that provides 24x7 access to Cisco TAC, hardware and software coverage, proactive monitoring, and entitlement to software updates and engineering resources for eligible Cisco devices. It is designed to help organizations maintain network reliability, reduce downtime, and optimize the lifecycle of their Cisco infrastructure.
- Which devices are covered? Coverage typically applies to eligible Cisco devices registered in the SNTC entitlement, including switches, routers, and related fiber port components. Specific coverage for a 48-port fiber configuration depends on the exact SKU/UPC and contract terms.
- How do I activate or renew SNTC? Activation or renewal is completed through your Cisco account or authorized reseller. After purchase, you activate the entitlement in the Cisco SNTC portal and associate it with the relevant devices to enable TAC access, hardware replacement, and software updates.
- What is the response time? Response times under SNTC depend on the service level, severity of the issue, and regional factors. Cisco provides defined SLAs within the contract that specify expected timelines for escalation, troubleshooting, and resolution.
- Is 24x7 support included? Yes. One of the core benefits of SNTC is round-the-clock access to Cisco TAC for supported devices, ensuring help is available whenever issues arise, including during school hours or after hours when network reliability is critical.
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