Cisco Smart Net Total Care - Service

The Internet of Everything has transformed how organizations operate, innovate, and engage with customers. At the center of this transformation is a reliable, secure, and scalable network. Cisco Smart Net Total Care - Service is a comprehensive support program built to maximize uptime, optimize performance, and simplify management across your Cisco infrastructure. By combining proactive maintenance, access to Cisco experts, software lifecycle support, and flexible coverage, this service helps your network stay ahead of faults, stay secure with the latest software, and stay aligned with evolving business needs. It’s designed for enterprise networks that rely on Cisco devices and software to deliver productivity, collaboration, and cloud-enabled applications without compromise. With Smart Net Total Care, you gain not just a service contract, but a partner that helps you plan, operate, and evolve a resilient network that can scale with your growth and changing technology landscape.

• Proactive coverage and hardware replacement: Cisco continually monitors device health and environmental conditions to anticipate issues before they impact users. When a fault is detected or predicted, Smart Net Total Care triggers replacement parts or hardware service to minimize downtime, delivering higher network availability and reduced incident impact. This proactive approach helps you maintain mission-critical applications, secure workloads, and smooth user experiences across campus, data center, and remote sites.
• Access to Cisco Technical Assistance Center (TAC) and expert engineering: With 24/7 access to Cisco's world-class TAC, your IT teams can engage engineers with deep product knowledge and enterprise-level capabilities. Whether you’re troubleshooting complex routing and switching configurations, optimizing VPNs, or integrating collaboration platforms, TAC engineers provide guidance, issue diagnosis, and escalation support to help you resolve problems faster and with confidence.
• Software updates, entitlement management, and lifecycle support: Stay current with the recommended software images, security patches, and feature updates that keep your network secure and performing optimally. Smart Net Total Care streamlines entitlement management, reducing administrative overhead and ensuring your devices run compatible software across the network—from core data centers to edge devices and cloud-connected branches.
• Comprehensive coverage across hardware and software: The service extends across supported Cisco devices, components, and licensed software, providing coverage for replacement parts, fault analysis, and hardware repair options. This consolidated protection helps protect your investment, simplify procurement, and ensure a consistent support experience across multiple Cisco platforms and generations.
• Flexible, scalable service for growing networks: Whether you manage a single-site deployment or a multi-site enterprise, Smart Net Total Care scales with your needs. Choose from tiered support plans, extend coverage to additional sites, and manage all assets through centralized Cisco tools and portals. This flexibility helps you align the service with changing business priorities, new device rollouts, and evolving cloud strategies.

Technical Details of Cisco Smart Net Total Care - Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference.

How to Install Cisco Smart Net Total Care - Service

Smart Net Total Care is an activation and enrollment service rather than a software package you install on devices. Getting started is straightforward, and it integrates with your existing Cisco account and device inventory. Use the steps below to activate coverage, attach devices to your service account, and configure alerts and workflows so your IT team can begin benefiting from proactive support immediately.

• Step 1: Verify eligibility and purchase details: Confirm that your Cisco devices are eligible for Smart Net Total Care and that you have a current entitlement for the intended coverage period. Review your contract, renewal dates, and any regional service variations to ensure accurate activation.
• Step 2: Compile device inventory: Assemble a complete inventory of covered devices, including product IDs (SKU/part numbers), serial numbers, and current software versions. A clean inventory ensures accurate enrollment and minimizes post-activation adjustments.
• Step 3: Access the Cisco Service Portal: Log in to the Cisco Smart Net Total Care portal or coordinate with your Cisco partner to initiate enrollment. Attach the device inventory to your service account, assign sites, and specify escalation preferences and notification channels.
• Step 4: Configure alerts and notifications: Set up how you receive maintenance notices, incident reports, and firmware recommendations. Define escalation paths for critical events and ensure that on-call staff have appropriate access to the portal and TAC support.
• Step 5: Validate and operationalize coverage: Confirm that all target devices display active coverage in the portal, verify license entitlements, and establish internal processes for software updates, hardware replacements, and TAC access as part of your IT operations. Document renewal timelines and cross-functional responsibilities for ongoing management.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care - Service?
  A: It is a comprehensive support program that combines hardware and software coverage with proactive monitoring, access to Cisco Technical Assistance Center (TAC), software updates, and lifecycle management to help maximize network uptime and performance.
• Q: What does the service include?
  A: The offering typically includes proactive hardware replacement where available, software updates and image recommendations, access to TAC for advanced support, and coverage across eligible Cisco devices and licensed software, all designed to reduce mean time to repair and simplify IT operations.
• Q: Who should consider this service?
  A: Organizations with critical network infrastructure, multi-site deployments, and a need for rapid problem resolution, predictable maintenance costs, and simplified vendor management—particularly those relying on Cisco-based solutions for data center, campus, WAN, security, and collaboration.
• Q: How does proactive support work?
  A: Cisco monitors device health and performance through telemetry and diagnostics. When potential issues are detected, the service triggers preemptive actions such as parts provisioning, escalation, and guidance from TAC to prevent downtime and optimize configurations.
• Q: How do I renew or modify coverage?
  A: Renewals and changes are managed through the Cisco Service Portal or via your Cisco partner. It’s common to update the device inventory, adjust coverage levels, and plan for future expansions as your network evolves and new devices are deployed.