Cisco Smart Net Total Care - Service

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco’s Customer Experience (CX) framework powers Cisco Smart Net Total Care - Service, delivering comprehensive, enterprise-grade support that spans from the moment you purchase Cisco products to ongoing, proactive care throughout their lifecycle. This service is designed to minimize downtime, maximize device availability, and keep your network running at peak performance by combining reliable coverage, rapid access to expert assistance, and continuous access to software updates and valuable resources. Whether you manage a small office network or a large distributed environment, Smart Net Total Care helps you reduce risk, streamline IT operations, and protect your technology investment with a single, trusted source of support.

• Comprehensive coverage and expert access — Benefit from around-the-clock access to Cisco’s Technical Assistance Center (TAC) and a single point of contact for all eligible devices. This simplifies support logistics, accelerates issue resolution, and ensures you’re never navigating complex vendor handoffs alone. The service is designed to align with how modern networks operate, offering scalable coverage that grows with your business needs.
• Hardware replacement and timely remediation — When a device fails or experiences a fault, Smart Net Total Care provides reliable hardware replacement options as defined by your service contract. This helps minimize downtime, minimize manual intervention, and restore normal operations quickly, so critical services stay online and productive workflows remain uninterrupted.
• Software updates, security advisories, and proactive health — Stay current with the latest Cisco software updates, bug fixes, and security advisories. The CX-driven approach means you receive timely guidance on vulnerabilities and feature updates, helping you maintain secure, compliant, and high-performing networks while reducing the burden of manual monitoring and patch management.
• Knowledge empowerment and resources — Gain access to Cisco’s vast knowledge base, best-practice guidance, and engineering insights that empower your IT team to resolve issues faster and optimize network performance. With curated resources and proactive notifications, you can anticipate changes, plan upgrades, and implement improvements with confidence.
• Flexible, resilient service with streamlined administration — Smart Net Total Care is designed to simplify vendor management by consolidating support under Cisco. This helps your IT team focus on strategic initiatives rather than juggling multiple vendors, while still providing the resilience you expect from a premier support offering. Flexible terms and scalable options make it easier to align coverage with business growth and evolving technology landscapes.

Technical Details of Cisco Smart Net Total Care - Service

• Service scope — Cisco Customer Experience (CX) powered support that includes access to Cisco TAC, entitlement to hardware replacement (per contract), and software updates for eligible devices within the coverage period. The exact inclusions depend on the specific Smart Net Total Care contract and eligible product lineup.
• Support channels — 24/7 or business-hours access to Cisco TAC via telephone, web, and portal-based support, designed to provide rapid escalation and resolution of critical network issues.
• Software and firmware — Access to the latest Cisco software updates and security advisories, enabling timely patching, feature enhancements, and vulnerability mitigation across supported devices and platforms.
• Hardware replacement — Depending on the contract, hardware replacement or advance replacement options are available to minimize downtime and restore service levels promptly after a failure.
• Administration and entitlement — Centralized entitlement management, device registration, and service tracking to simplify renewal, asset management, and compliance across your Cisco infrastructure.

How to install Cisco Smart Net Total Care - Service

• Confirm eligibility and purchase — Work with your Cisco account team or authorized reseller to confirm which Smart Net Total Care tier and hardware/software coverage align with your network, devices, and business goals. Complete the purchase and ensure contract terms match your asset inventory.
• Register devices and entitlements — Register eligible Cisco devices (serial numbers, model types, and site details) into the Cisco Smart Net Total Care portfolio. Link entitlements to the corresponding asset records to enable accurate coverage and streamlined support access.
• Activate service in your Cisco account — Activate the Smart Net Total Care contract within the Cisco Customer Portal or through your reseller’s provisioning flow. Ensure that account credentials and contact information are up to date to facilitate communications and ticketing.
• Configure alerts and dashboards — Set up network health dashboards, monitoring thresholds, and notification preferences. Proactive alerts help your team detect anomalies, plan maintenance windows, and schedule upgrades with minimal business impact.
• Coordinate with Cisco TAC — When issues arise, open a case with Cisco TAC through the portal or phone. Provide device identifiers, symptom descriptions, and relevant logs to accelerate diagnosis and resolution. Maintain open communication until the issue is resolved.
• Plan upgrades and maintenance — Use the resources and advisory notices from Cisco CX to schedule firmware upgrades, feature activations, and lifecycle planning to maximize performance while minimizing disruption to users and services.

Frequently asked questions

What is Cisco Smart Net Total Care - Service? Answer: It is Cisco’s premium support offering under the Cisco Customer Experience framework designed to deliver reliable, end-to-end assistance for eligibleCisco devices. The service combines 24/7 access to Cisco’s Technical Assistance Center (TAC), hardware replacement options, software updates, proactive network health insights, and streamlined entitlement management to keep your network functioning at peak performance.

What does the service include? Answer: Smart Net Total Care includes access to Cisco TAC, hardware replacement capabilities as defined by your contract, ongoing software updates and security advisories, knowledge resources, and centralized administration of entitlements. The exact scope varies by contract and device eligibility, so your agreement determines the precise components and response times.

How does this service benefit my business? Answer: By reducing network downtime, accelerating incident resolution, and providing timely software updates, the service helps protect productivity, customer experiences, and revenue. It also simplifies vendor management by consolidating support under Cisco, giving your IT team a single point of contact and predictable service levels.

Is Smart Net Total Care global? Answer: Cisco’s CX-driven support is designed for many regions where Cisco operates, with coverage levels and response times that may vary by locale and contractual terms. Confirm regional availability and terms with your Cisco account representative or authorized reseller during the purchase process.

How do I renew or extend Smart Net Total Care? Answer: Renewal or extension is typically managed through your Cisco account portal or your reseller. It involves reconciling device inventory, updating entitlements, and aligning service terms with your evolving network environment. Timely renewal ensures uninterrupted coverage and continued access to TAC, updates, and replacements.

Can I customize the level of coverage? Answer: Yes, Smart Net Total Care offers different tiers and options designed to match various network sizes, device types, and business requirements. Customization allows you to tailor response times, replacement options, and governance workflows to suit your IT operations and risk posture.