Cisco Smart Net Total Care - Service C9300x 24x25g, Network Essentials

Unlock enterprise-grade reliability for your Cisco Catalyst 9300x deployment with Cisco Smart Net Total Care. This comprehensive service provides proactive coverage, expert technical assistance, and a predictable support experience designed to keep your network at peak performance. With 8x5 business-hours support and Next Business Day service, you gain rapid access to technical resources, faster issue resolution, and minimized downtime for critical network infrastructure. Built for Network Essentials environments, this service is the trusted backbone for partners and organizations seeking peace of mind, maximum reliability, and streamlined management across their Cisco Catalyst 9300x 24x25G switching fabric.

• 8 x 5 x Next Business Day coverage delivers timely support during business hours with hardware replacement or service response the next business day, helping you minimize downtime and maintain network uptime.
• Telephone-based technical assistance provides direct access to Cisco experts, enabling quick guidance, troubleshooting, and hands-on guidance when incidents occur or complex configurations are required.
• Next Business Day service response time improves accommodation for urgent issues, ensuring critical faults receive prioritized attention and faster restoration of services on your Catalyst 9300x platform.
• Designed for Network Essentials deployments, this Smart Net Total Care offering aligns with enterprise networking needs, simplifying support lifecycle management and ensuring a coherent coverage plan for your Cisco infrastructure.
• Peace of mind and confidence in results come from a predictable, reliable support framework that helps you manage risk, plan maintenance, and optimize the performance of your 24x25G Cisco switching environment.

Technical Details of Cisco Smart Net Total Care - Service C9300x 24x25g, Network Essentials

• Coverage: 8 x 5 x Next Business Day
• Support Channel: Phone-based technical assistance for rapid access to Cisco TAC
• Response Time: Next Business Day service response to critical incidents
• Target Product: Cisco Catalyst 9300x series switches with 24x25G interfaces
• Entitlements: Hardware and software coverage with access to Cisco technical resources and lifecycle support

How to install Cisco Smart Net Total Care Service

• Confirm eligibility and purchase the Smart Net Total Care service tied to your Cisco Catalyst 9300x 24x25G deployment.
• Link your device(s) to the Smart Net Total Care entitlement within your Cisco or partner portal to enable TAC access and service management.
• Set up account contacts and critical escalation information so Cisco can reach the right stakeholders promptly when a support event occurs.
• Schedule regular coverage reviews and renewal reminders to ensure uninterrupted 8x5 x Next Business Day service throughout the lifecycle of your switches.
• Prepare for incident handling by having the device serial number, SKU, and related documentation available for quick reference during a service call.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care?
• A: Cisco Smart Net Total Care is a comprehensive support service offering access to Cisco technical expertise, hardware and software coverage, and streamlined incident management to help organizations maximize uptime and reliability for their Cisco networks.
• Q: What does 8 x 5 x Next Business Day mean?
• A: It means support is available during standard business hours (8 hours per day, 5 days per week), with hardware replacement or service delivered by the next business day for eligible incidents, ensuring faster restoration of network services.
• Q: Does this service include hardware replacement?
• A: Yes. Next Business Day service typically includes hardware replacement or equivalent remediation to minimize downtime for supported devices within the Catalyst 9300x family.
• Q: Is access to Cisco TAC included?
• A: Yes. The service provides direct access to Cisco's Technical Assistance Center (TAC) for expert guidance and support on technical issues.
• Q: Is this service suitable for Network Essentials deployments?
• A: Yes. The offering is designed to align with Network Essentials environments, offering coverage and support tailored to that deployment model and scope.