Description
Cisco Smart Net Total Care - Service Catalyst 9500 16-por
The Cisco Smart Net Total Care (SNTC) service for the Catalyst 9500 series, including the 16-port configuration, is designed to safeguard your network infrastructure as the backbone of the Internet of Everything. As organizations embrace more apps, devices, and cloud services, the network must deliver reliability, security, and proactive support. SNTC provides a portfolio of proactive services, rapid access to Cisco technical expertise, and streamlined asset management so you can focus on delivering business outcomes rather than chasing hardware or software issues. This service is tailored for enterprises that rely on Cisco Catalyst 9500 platforms to power high-performance campus networks, data center interconnects, and scalable edge deployments. With Smart Net Total Care, you gain continuous access to Cisco’s resources, ensuring your Catalyst 9500 16-port environment stays current, secure, and performing at peak levels.
- 24/7 access to Cisco Technical Assistance Center (TAC) — Round-the-clock expert engineering and priority case handling to help you diagnose and resolve critical network issues quickly, minimizing downtime and service interruption.
- Hardware replacement and rapid parts delivery — Next-business-day or faster hardware replacement options (based on contract terms) to keep your Catalyst 9500 16-port deployment online during failure events, with covered field parts and advance hardware availability.
- Software updates, security patches, and feature access — Timely access to Cisco IOS XE software updates, security advisories, and new features for Catalyst 9500 platforms, ensuring your network remains secure and feature-rich as demands evolve.
- Proactive monitoring and issue prevention — Continuous network health monitoring, proactive problem detection, and early alerts that help your team address issues before they affect users or applications.
- Single, consolidated service and streamlined management — A unified service experience that simplifies renewal, asset tracking, and contract administration across Cisco devices, including the Catalyst 9500 16-port, enabling better budgeting and planning.
Technical Details of Cisco Smart Net Total Care - Service Catalyst 9500 16-por
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to install Cisco Smart Net Total Care - Service Catalyst 9500 16-por
Smart Net Total Care is a service program rather than software you install on a device. Activation and enrollment are completed through your Cisco account and your organization’s procurement process. To enable coverage for your Catalyst 9500 16-port, follow these steps:
- Ensure you have an active Cisco account and a valid Smart Net Total Care contract assigned to your organization and, if applicable, to the Catalyst 9500 16-port devices.
- Collect device identifiers (serial numbers or product SKUs) for all Catalyst 9500 16-port blades or switches you intend to cover under SNTC.
- Log in to the Cisco Smart Net Total Care portal and create or select a coverage profile. Add your Catalyst 9500 16-port devices to the profile, either manually or via supported bulk import options.
- Verify eligibility and attach the devices to the appropriate service contract. If required, upload proof of purchase or license details to ensure accurate coverage.
- Confirm activation and establish governance for ongoing management. You will then have access to TAC support, software updates, and proactive monitoring within the portal.
Frequently asked questions
- What is Cisco Smart Net Total Care? A comprehensive support service that provides 24/7 access to Cisco TAC, hardware replacement, software updates, proactive monitoring, and centralized management for covered Cisco devices, including Catalyst 9500 series.
- What does the Catalyst 9500 16-port coverage include? Coverage typically includes technical support, hardware replacement, ongoing software updates and security patches, access to Cisco resources, and proactive monitoring to help prevent outages and accelerate remediation.
- How does SNTC benefit my business? It reduces network downtime, improves operational certainty, simplifies procurement and renewal processes, and delivers predictable budgeting with consolidated support for critical campus and data center switching environments.
- How do I renew or extend SNTC coverage? Renewal and extension are managed through your Cisco account or authorized Cisco partners. Ensure device registrations are up to date and that all covered Catalyst 9500 devices remain associated with an active contract.
- Is proactive monitoring included with SNTC? Yes. Proactive monitoring provides alerts and health checks that help identify potential issues before they impact users, enabling faster remediation and maintenance planning.
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