Cisco Smart Net Total Care - Service Firepower 1150 ASA Appliance

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco Customer Experience (CX) provides the support you need from the first purchase of your Cisco products with our foundational services through ongoing, proactive care. The Cisco Smart Net Total Care service for the Firepower 1150 ASA Appliance delivers comprehensive coverage that combines expert technical assistance with continuous monitoring, software updates, and guaranteed hardware replacement. This service is designed to maximize network uptime, simplify support, and ensure your security infrastructure stays current against evolving threats.

• Comprehensive, all-in-one protection for your Firepower 1150 ASA Appliance: This service bundle covers hardware, software, and security updates to keep your ASA appliance running at peak performance. You’ll receive access to Cisco’s global TAC, proactive system monitoring, and field-replaceable hardware options that help minimize downtime during incidents. By combining proactive management with rapid remediation, Smart Net Total Care helps safeguard your security posture while reducing the complexity of maintaining an advanced firewall platform.
• Proactive monitoring and rapid remediation: Cisco CX-enabled telemetry continuously monitors appliance health, signature updates, and device performance. When an issue is detected, you gain early visibility into potential threats, misconfigurations, or hardware health concerns, enabling your team to respond before end users are affected. This proactive approach reduces service interruptions and supports predictable network availability for your business-critical applications.
• Access to Cisco Big-Data security advisories and ongoing content updates: Stay current with automatic software and security content updates tailored to the Firepower 1150 ASA Appliance. From vulnerability advisories to incremental signature updates, you’ll receive timely protections against emerging threats. The service helps ensure your security policies remain aligned with Cisco’s threat intelligence and industry best practices.
• Single-point support via Cisco CX Portal and TAC access: The Smart Net Total Care service consolidates support channels, giving you a centralized portal for case management, device documentation, and service insights. With 24/7 access to Cisco Technical Assistance Center (TAC) for urgent issues and a streamlined escalation path, your security team receives efficient, expert guidance when it matters most.
• Flexible service levels and predictable budgeting: The Smart Net Total Care offering for Firepower 1150 ASA Appliance supports multiple service levels and response times, enabling you to align the contract with your business needs and risk tolerance. This flexibility helps you plan budgeting with predictable expenses while ensuring you’re covered for hardware replacements, software updates, and ongoing support as your network evolves.

Technical Details of Cisco Smart Net Total Care - Service Firepower 1150 ASA Appliance

• Service type: Cisco Smart Net Total Care for Firepower 1150 ASA Appliance, delivering integrated hardware, software, and security service coverage.
• Coverage: 24x7 access to Cisco Technical Assistance Center (TAC) combined with proactive monitoring and automated health checks via Cisco Customer Experience (CX) portal.
• Hardware replacement: Includes hardware replacement options with service levels determined at purchase, minimizing downtime during component failures.
• Software updates: Ongoing access to software updates, security content, and vulnerability advisories to help keep Firepower protections current.
• Portal access: Centralized case management, knowledge resources, and service insights through the Cisco CX portal for streamlined support.
• Eligibility and registration: Requires the Firepower 1150 ASA Appliance to be covered under a valid Smart Net Total Care contract and registered to enable full benefits.

How to install Cisco Smart Net Total Care for Firepower 1150 ASA Appliance

• Confirm eligibility: Ensure your Firepower 1150 ASA Appliance is covered under a current Cisco Smart Net Total Care contract and that you have access to the Cisco CX portal.
• Gather device identifiers: Collect the appliance serial number, model information, and the associated SKU or product identifiers to link the device to your service contract.
• Register your device: Log in to the Cisco Customer Experience portal and register the Firepower 1150 ASA Appliance under your organization’s account, attaching the device details to the Smart Net Total Care contract.
• Set up notifications and access: Enable automatic alerts, assign support contacts, and configure preferred contact methods so Cisco can reach your team for proactive updates and urgent assist requests.
• Coordinate onboarding with Cisco TAC: If onboarding or initial configuration guidance is needed, open a service case through the CX portal and request onboarding assistance or policy reviews to ensure your firewall settings align with current best practices.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care for the Firepower 1150 ASA Appliance?
  A: It is Cisco’s comprehensive service contract that combines hardware and software support, proactive monitoring, access to Cisco TAC, and ongoing updates to help ensure the Firepower 1150 ASA Appliance remains secure, available, and up-to-date. It provides a single point of support for your security platform and helps reduce downtime.
• Q: What kind of support do I get with this service?
  A: You gain 24x7 access to Cisco Technical Assistance Center (TAC), proactive device monitoring, software and security content updates, and hardware replacement options under the specified service level. Support is designed to help your team detect and remediate issues quickly and maintain consistent firewall performance.
• Q: Do I need to register my Firepower 1150 ASA Appliance for Smart Net Total Care?
  A: Yes. Registration in the Cisco CX portal is typically required to activate the full benefits of the service, enable proactive monitoring, and ensure your device is linked to the correct contract for coverage and support.
• Q: Can I customize the service level for better cost control?
  A: Cisco Smart Net Total Care offers multiple service levels and options that can be selected to fit your organization’s risk tolerance, uptime requirements, and budget. It’s common to tailor response times and coverage to your environment.
• Q: How does the hardware replacement process work under this service?
  A: The service includes hardware replacement as part of the contract. The exact replacement options and turnaround times depend on the chosen service level, but the goal is to minimize downtime during component failures and maintain network reliability.